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2 results for Desktop Support Technician L2 in Schaumburg, IL
- Cary, IL
- onsite
- Contract / Temporary to Hire
- 33.25 - 38.5 USD / Hourly
- We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. <br> Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
- 2026-04-02T00:00:00Z
- Chicago, IL
- onsite
- Permanent
- 75000 - 85000 USD / Yearly
- We are looking for an experienced IT Support Manager to oversee the technology infrastructure and operations within our non-profit organization in Chicago, Illinois. This role is instrumental in ensuring seamless IT services, fostering team collaboration, and maintaining compliance with security standards. The ideal candidate will be a strong leader with expertise in IT systems, project management, and healthcare-related technologies.<br><br>Responsibilities:<br>• Oversee daily IT operations, including server management, network security, and providing efficient help desk support to users.<br>• Recruit, train, mentor, and lead a high-performing IT team, promoting collaboration and detail-oriented growth.<br>• Develop and enforce policies for data security, backups, and disaster recovery, conducting regular audits to ensure compliance with industry standards.<br>• Manage and execute IT projects such as software upgrades, hardware installations, and infrastructure improvements, ensuring timely and cost-effective delivery.<br>• Evaluate and manage relationships with external vendors and service providers to optimize IT services.<br>• Monitor system performance metrics, troubleshoot issues, and implement solutions to enhance operational efficiency.<br>• Ensure all IT systems comply with healthcare regulations and organizational policies, maintaining robust cybersecurity protocols.<br>• Supervise and maintain IT hardware, software, and medical devices, including tracking usage and scheduling maintenance.<br>• Collaborate with healthcare experts to identify technology solutions that improve patient care and streamline operations.
- 2026-03-06T00:00:00Z