9 results for Customer Service Supervisor in Schaumburg, IL

Customer Service Manager

East Chicago, IN
onsite
Contract / Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for a skilled and proactive Customer Service Manager to join our team in East Chicago, Indiana. This Contract to permanent position offers the opportunity to lead and optimize customer service operations for a frozen food manufacturing business. Reporting directly to the Director of Supply Chain, this role combines office-based work with occasional on-site duties at the plant, ensuring seamless order fulfillment, customer satisfaction, and logistics coordination. Responsibilities: • Lead, mentor, and manage the customer service team to deliver outstanding support to retail, food service, and manufacturing clients. • Establish and monitor key performance indicators (KPIs) such as order accuracy and response times, ensuring accountability and continuous improvement. • Oversee the order management process, including entry, updates, and confirmations, ensuring accuracy within the Plex system. • Collaborate with Scheduling, Production, Sales, and Logistics teams to ensure timely and efficient order fulfillment. • Act as the primary escalation point for customer concerns, addressing issues related to deliveries, shortages, damages, and credits. • Build and maintain strong relationships with key customers and internal teams, fostering trust and proactive communication. • Analyze service metrics and customer feedback to identify trends and implement process improvements. • Support compliance with food safety, quality, and traceability standards relevant to the frozen food industry. • Aid in onboarding new customers and launching new products, ensuring smooth transitions. • Document and implement standard operating procedures (SOPs) to enhance operational efficiency.
2026-03-31T00:00:00Z

Customer Service Representative

Carol Stream, IL
onsite
Contract / Temporary to Hire
20 - 24 USD / Hourly
We are looking for a dedicated Data Entry Clerk/Customer Service Representative to join our team in Carol Stream, Illinois. In this contract-to-permanent role, you will play a pivotal part in ensuring customer satisfaction by efficiently managing inquiries, orders, and communications. This position offers an excellent opportunity to showcase your organizational and interpersonal skills. Must have experience and comfortability with basic math. Responsibilities:• Respond promptly to customer inquiries via phone, email, and other communication channels.• Process and accurately enter customer orders into the system while ensuring all details are correct.• Handle both inbound and outbound contacts to address customer needs and resolve issues.• Collaborate with internal teams to ensure timely delivery and resolution of customer concerns.• Maintain detailed records of customer interactions and transactions for accurate reporting.• Utilize Microsoft Office tools to manage documentation and communication effectively.• Provide clear and detail-oriented communication to customers, ensuring a positive experience.• Apply basic math skills to verify pricing, calculate totals, and address discrepancies.• Identify opportunities to improve customer service processes and contribute to team efficiency.
2026-03-31T00:00:00Z

Customer Service Representative

La Grange, IL
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in McCook, Illinois. In this role, you will handle incoming customer inquiries related to waste and garbage collection services, ensuring each interaction is addressed with attention to detail and care. This is a Contract to permanent position that offers the opportunity to contribute to a fast-paced and dynamic environment. Responsibilities:• Manage a high volume of inbound calls daily, addressing customer concerns related to garbage collection services.• Deliver accurate information and solutions to customers while maintaining a positive and detail-oriented demeanor.• Resolve service-related issues promptly using effective problem-solving techniques.• Document customer interactions thoroughly and maintain organized records.• Collaborate with team members while also demonstrating the ability to work independently.• Handle inquiries in a busy and often noisy environment, maintaining focus and attention to detail.• Prioritize tasks effectively to manage multiple responsibilities and competing deadlines.• Ensure customer satisfaction by addressing inquiries with patience and understanding. The salary range for this position is $19 to $20. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-03-30T00:00:00Z

Senior Customer Service Lead

Saint Charles, IL
onsite
Permanent
70000 - 85000 USD / Yearly
Our client is looking for an experienced Senior Customer Service Lead to join their team in Schaumburg, Illinois. This role is pivotal in enhancing customer satisfaction and streamlining order-to-cash processes while leading a dedicated team of customer service professionals. The ideal candidate will collaborate closely with sales and operations teams to ensure seamless order management, timely responses, and proactive customer engagement. LEADERSHIP EXPERIENCE REQUIRED. PLEASE DO NOT APPLY IF YOU HAVE NEVER HELD A LEADERSHIP POSITION. This position offers a salary of $70,000-$85,000 + bonus (10% based on company performance) + medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays. Responsibilities:• Oversee the coordination of customer orders, delivery schedules, and sales acknowledgments, ensuring smooth transitions to fulfillment and accounting.• Establish and enforce response-time standards for customer inquiries, coaching team members to consistently achieve accuracy and efficiency goals.• Analyze customer order trends and inventory signals to implement proactive outreach strategies that prevent service interruptions.• Partner with the sales team to develop accurate forecasts and contribute actionable insights during Monthly Sales & Inventory meetings.• Optimize cycle times for quotes, inventory availability, and delivery accuracy by documenting processes and updating standard operating procedures.• Lead, mentor, and develop the customer service team through regular performance reviews, individualized coaching, and cross-training initiatives.• Monitor customer feedback and identify opportunities for process improvements to enhance overall service quality.• Collaborate with supply chain and logistics teams to ensure inventory alignment with customer demands.• Manage and resolve escalated customer issues, ensuring a positive resolution and maintaining strong client relationships. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-03-09T00:00:00Z

Accounting Supervisor

Chicago, IL
onsite
Permanent
115000 - 120000 USD / Yearly
The salary range for this position is up to $115,000-$120,0000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Fast-Track Career Advancement Opportunity (This position is expected to advance quickly within the company over the next few months.) Responsibilities:<ul><li>Perform monthly close activities including but not limited to:</li><li>Review account reconciliations for corporate close, fixed assets, and leases</li><li>Work directly with the corporate accountant and shared service center to manage/coordinate month end close</li><li>Prepare monthly and quarterly journal entries and account recs for the corporate general ledger</li><li>Field questions/support business unit finance leads with close and consolidation questions</li><li>Accounting responsibility for and/or involvement in the following areas:</li><li>Share-based compensation</li><li>LIFO inventory</li><li>Self-insurance and worker compensation reserves</li><li>Leases</li><li>Fixed Assets</li><li>Ownership over the corporate ledger and the company’s topside ledgers</li><li>Focus on corporate controls to ensure proper compliance</li><li>Assist in coordinating and developing training materials for quarterly global accounting and finance updates</li><li>Participate in and support various process improvement initiatives, including fixed asset and lease process improvement</li></ul>
2026-03-24T00:00:00Z

Accounting Supervisor

Chicago, IL
onsite
Permanent
110000 - 120000 USD / Yearly
The salary range for this position is $110,000-120,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Position Detail<ul><li>Review of tax returns for Partnerships (1065), and S and C-corps (1120), Individuals (1040) and others, as assigned.</li><li>Handle routine client tax questions, research tax issues, and work with clients to collect necessary information for tax return completion and compliance.</li><li>Assist in tax field exams and any tax notice resolutions.</li><li>Recognize and inform senior management of opportunities to increase level and types of services to clients.</li><li>Assist with training and developing staff and interns.</li></ul>
2026-03-13T00:00:00Z

Accounting Supervisor

Chicago, IL
onsite
Permanent
110000 - 120000 USD / Yearly
The salary range for this position is $110,000-$120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Job Description:<ul><li>Lead assigned areas of the month-end, quarter-end, and year-end close process across multiple entities</li><li>Prepare and review complex journal entries, including revenue recognition, intercompany, inventory, accruals, leases, and manufacturing-related accounting</li><li>Perform and review account reconciliations ensuring completeness, accuracy, and proper documentation</li><li>Support and review OneStream reporting and submissions</li><li>Drive timely resolution of reconciling items and unusual variance</li><li>Ensure compliance with US GAAP and internal accounting policies</li><li>Own and execute key SOX controls, including documentation and evidence retention</li><li>Partner with internal and external auditors to support audit requests and walkthroughs</li><li>Identify control gaps and support remediation efforts</li><li>Maintain and enhance process documentation and standard operating procedures</li><li>Work across ERP environments (JDE, Epicor, Syteline 9) to ensure accurate data flow and reporting integrity</li><li>Support system transitions and automation initiatives</li><li>Assist in mapping, alignment, and reconciliation across reporting platforms</li><li>Partner with IT and Finance to resolve structural or reporting inconsistencies</li><li>Partner with Finance and operational teams to ensure accurate financial representation</li><li>Support balance sheet reviews with business stakeholders</li><li>Investigate and resolve accounting issues with cross-functional teams</li><li>Provide technical accounting guidance to junior staff and business partners</li><li>Process Improvement & Continuous Improvement</li><li>Identify inefficiencies in close and reporting processes and implement automation or standardization improvements</li><li>Lead initiatives to enhance reporting accuracy, timeliness, and transparency</li><li>Support special projects</li></ul>
2026-03-23T00:00:00Z

Accounts Receivable Supervisor/Manager

Skokie, IL
onsite
Permanent
140000 - 155000 USD / Yearly
We are looking for an experienced Accounts Receivable Supervisor/Manager to lead and optimize our "invoice-to-cash" operations. Based in Niles, Illinois, this role offers an exciting opportunity to oversee a dynamic team and drive process improvements within a distribution company. The ideal candidate will excel at balancing financial rigor with exceptional customer service while fostering collaboration across departments. Responsibilities:• Manage and oversee the full-cycle accounts receivable operations, including collections, credit, cash application, deductions, and route settlements.• Identify opportunities for automation and implement process improvements to enhance efficiency and accuracy.• Collaborate with sales and pricing teams to resolve escalated customer issues and close process gaps.• Define and monitor key performance indicators (KPIs) to track team progress and ensure accountability.• Build and maintain strong relationships with customers, making critical decisions on overdue accounts and potential legal actions.• Lead and develop a high-performing team by fostering a positive and inclusive work environment.• Ensure timely and accurate reporting of accounts receivable metrics to senior leadership.• Maintain financial discipline while delivering elite customer service across the "order-to-cash" cycle.• Partner with cross-functional teams to align strategies and ensure seamless operations. Benefits include insurance, 401K, vacation and holiday pay and more
2026-03-30T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-03-27T00:00:00Z