We are looking for a Customer Service Representative to join a team in New Jersey in a contract-to-permanent capacity. This hybrid position offers a schedule of four days on site and one day remote, with some flexibility based on availability. The role focuses on supporting daily customer operations through order coordination, shipment handling, and accurate recordkeeping while delivering responsive service across phone and email channels.<br><br>Responsibilities:<br>• Manage customer order entry with accuracy and ensure information is updated correctly in company systems.<br>• Coordinate outbound shipments by preparing orders for processing and confirming they are sent on time.<br>• Accept incoming deliveries, document received items, and maintain organized shipment records.<br>• Monitor inventory counts and update stock information to help maintain reliable product availability.<br>• Provide timely support to customers through inbound calls, outbound follow-up, and email communication.<br>• Use Salesforce and other internal tools to track customer activity, order details, and service updates.<br>• Assist with scheduling needs and related administrative tasks that support customer service operations.
We are looking for a customer-focused Customer Service Representative to support daily client interactions for a real estate and property organization. This contract opportunity is ideal for someone who is comfortable managing a high volume of communications, maintaining accurate records, and delivering attentive service across phone and email channels. The position requires regular onsite attendance and offers the chance to contribute to both customer support and accounts receivable-related activities in a fast-paced environment.<br><br>Responsibilities:<br>• Manage incoming customer calls and emails, providing timely assistance and resolving questions with an attentive approach.<br>• Place outbound calls as needed to follow up on inquiries, payment-related matters, and service requests.<br>• Enter and update customer, order, and account information accurately within internal systems and spreadsheets.<br>• Coordinate appointments and schedule-related communication to support efficient service delivery.<br>• Assist with accounts receivable support tasks, including documenting customer interactions and tracking payment issues.<br>• Use Microsoft Office tools, especially Excel and Word, to maintain records, prepare reports, and organize daily work.<br>• Support property-related customer service activities while ensuring details are recorded clearly and consistently.<br>• Collaborate with internal team members and leadership to address service concerns and keep workflows moving effectively.