We are looking for a Collections Specialist to provide Contract support for an accounts receivable portfolio in Tampa, Florida. This role focuses on engaging customers with outstanding balances, securing payments, and establishing practical repayment arrangements that help reduce aged receivables. The position will work with a sizable customer base and use NetSuite SuiteBilling to document activity, assess account status, and support informed decisions on next steps for unresolved balances.<br><br>Responsibilities:<br>• Manage an assigned group of customer accounts with outstanding receivable balances and carry out consistent follow-up to drive payment resolution.<br>• Contact customers by phone and other appropriate channels to discuss delinquent invoices, confirm account details, and obtain payment commitments.<br>• Set up structured payment arrangements when full settlement is not immediately possible, balancing customer circumstances with collection goals.<br>• Record collection efforts, payment discussions, and account updates accurately in NetSuite SuiteBilling to maintain clear account history.<br>• Review aging details across a high-volume portfolio and prioritize outreach based on risk, balance size, and likelihood of recovery.<br>• Investigate accounts that may no longer be collectible and gather supporting information to help determine whether write-off consideration is appropriate.<br>• Work toward reducing overall accounts receivable exposure by improving recovery results across approximately 400 customer accounts.<br>• Provide status updates on collection activity, payment trends, disputed items, and barriers affecting receivable reduction efforts.
We are looking for a Collections Specialist to support business-to-business accounts and help maintain healthy customer payment activity for a Long-term Contract position. This opportunity is based in Tampa, Florida, and is ideal for someone who can balance firm collections practices with clear client communication. The role requires strong Excel skills, close attention to account details, and the ability to manage a high-volume portfolio with accuracy and consistency.<br><br>Responsibilities:<br>• Manage a portfolio of approximately 286 business accounts and follow up on outstanding balances in a timely, consistent manner.<br>• Contact commercial customers by phone and email to secure payments, resolve past-due issues, and document collection activity accurately.<br>• Review account aging reports and prioritize collection efforts based on risk, payment history, and account status.<br>• Use Excel functions such as VLOOKUPs and Pivot Tables to track account trends, reconcile data, and support reporting needs.<br>• Work with internal teams to investigate billing questions, clarify payment discrepancies, and help remove barriers to collection.<br>• Maintain detailed records of customer interactions, commitments to pay, and account updates to support consistent follow-through.<br>• Participate in virtual training and apply company collection procedures, tools, and performance expectations effectively.