Add your latest resume to match with open positions.
2 results for Senior Customer Service Representative in Santa Rosa, CA
- San Francisco, CA
- onsite
- Permanent / Full Time
- 100000 - 115000 USD / Yearly
- <p><strong>Jeff Abrams is seeking a dedicated Client Services Representative to join his exceptional client's team.</strong> In this role, you will play a key part in delivering outstanding client experiences while managing a range of financial services and administrative tasks. This position is ideal for someone who thrives in a client-focused environment and is committed to providing personalized, high-quality support.</p><p><strong>Responsibilities:</strong></p><p>• Facilitate updates to beneficiary designations, ensuring accuracy and compliance with firm policies.</p><p> • Process wire transfers securely and in accordance with regulatory requirements.</p><p> • Manage rollover requests by coordinating with custodians, preparing documentation, and ensuring smooth transitions.</p><p> • Respond promptly and effectively to client inquiries, providing detailed information on financial products and services.</p><p> • Build and maintain strong client relationships through proactive and personalized communication.</p><p> • Guide new clients through the onboarding process to ensure a seamless and welcoming experience.</p><p> • Oversee client transactions, including deposits, withdrawals, account updates, and balance inquiries.</p><p> • Partner with financial advisors to ensure client activities align with their financial strategies and goals.</p><p> • Maintain accurate and current client records within Salesforce.</p><p> • Follow up on pending client requests to ensure timely and complete resolutions.</p><p><br></p><p>If you are interested in this role, please reach out to <strong>Jeff Abrams via LinkedIn</strong>.</p>
- 2026-04-17T00:00:00Z
- San Francisco, CA
- remote
- Temporary / Contract
- 70 - 80 USD / Hourly
- <p>We are seeking a Senior Manager, Sales Commissions to lead the governance, execution, and analytics of our global sales commission programs. This role will serve as the system owner for Varicent (or similar ICM platforms), ensuring incentive plans are operationalized accurately, scalable, auditable, and aligned with business and go‑to‑market objectives.</p><p><br></p><p>Responsibilities:</p><ul><li>Design and maintain complex calculation logic, workflows, hierarchies, and crediting rules within Varicent.</li><li>Oversee system integrations with CRM (e.g., Salesforce), ERP, payroll, and financial systems</li><li>Manage UAT, plan rollouts, mid‑year changes, and annual plan refreshes</li><li>Establish strong controls around data integrity, auditability, version control, and change management</li><li>Produce regular commissions reporting (monthly, quarterly, and ad hoc) on payouts, earnings, attainment, and plan performance</li><li>Develop executive‑level dashboards and analyses to provide visibility into commission payments, expense trends, and key drivers</li><li>Analyze commission data to identify anomalies, risks, and opportunities for improvement</li><li>Partner with FP&A to support commission expense forecasting, accruals, and scenario modeling</li><li>Provide insights to Sales and Finance leadership on incentive effectiveness and behavioral outcomes</li><li>Own the end‑to‑end commissions lifecycle, from plan design support through calculation, payout, accruals, reporting, and analysis</li><li>Act as the primary owner of our incentive compensation system, driving configuration, optimization, governance, and long‑term roadmap planning</li><li>Partner with Sales Leadership, Finance, and RevOps to evaluate commission plan effectiveness and recommend data‑driven improvements</li><li>Lead commission policy interpretation, ensuring consistency, clarity, and compliance</li></ul><p><br></p>
- 2026-04-23T00:00:00Z