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1 result for Help Desk Technician Ii in Santa Rosa, CA
- San Francisco, CA
- onsite
- Temporary / Contract
- 30 - 35 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in San Francisco, California. This contract position focuses on resolving desktop and operating system issues, supporting Windows-based environments, and delivering timely assistance through a structured service desk process. The ideal candidate is comfortable handling troubleshooting requests, maintaining user access, and ensuring a dependable support experience across the organization.</p><p><br></p><p>This is an on-site, contract opportunity located in San Francisco. </p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.</p><p>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems, to restore productivity quickly.</p><p>• Manage and complete service desk tickets by documenting issues, tracking progress, and communicating updates to users.</p><p>• Support account access needs through Active Directory, including routine user administration and permission-related requests.</p><p>• Investigate recurring technical concerns, apply practical troubleshooting steps, and escalate complex matters when needed.</p><p>• Install, configure, and maintain desktop systems and standard workplace applications to support daily operations.</p><p>• Deliver clear guidance to employees on technical issues and recommended solutions in a thorough and attentive manner.</p>
- 2026-07-28T00:00:00Z