We are looking for a skilled AI Business Analyst/Consultant to support the continuous enhancement of a public-facing Help Center application. This long-term contract position involves collaborating with both internal stakeholders and external consultants to refine features, expand multilingual capabilities, and transition the platform into a cutting-edge, AI-enabled solution. Based in San Francisco, California, this role offers the opportunity to contribute to innovative project development in a hybrid work environment.<br><br>Responsibilities:<br>• Collaborate with business leaders and external consultants to define and refine system requirements.<br>• Translate complex business workflows into clear technical specifications for development teams.<br>• Drive product roadmap planning, ensuring alignment with business goals and user needs.<br>• Support testing, troubleshooting, and deployment of platform updates and new features.<br>• Implement and optimize AI-enabled functionalities to enhance user experience.<br>• Coordinate with technical teams to ensure seamless integration of multilingual support.<br>• Analyze and document current and future system workflows to identify areas for improvement.<br>• Facilitate communication between technical and non-technical stakeholders to ensure project success.<br>• Provide insights and recommendations based on data analysis and business intelligence tools.<br>• Maintain comprehensive documentation of product features, updates, and workflows.