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2 results for Desktop Support Analyst in Santa Cruz, CA
- Mountain View, CA
- onsite
- Temporary
- 25 - 30 USD / Hourly
- <p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
- 2026-02-09T00:00:00Z
- Campbell, CA
- onsite
- Temporary
- 28.5 - 33 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Fremont, California. In this role, you will provide comprehensive technical support to both onsite and remote users, ensuring smooth operation of systems and addressing technical issues efficiently. This position requires a proactive individual with a solid background in troubleshooting, system setups, and user support across diverse software and hardware platforms.<br><br>Responsibilities:<br>• Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware.<br>• Manage and maintain Active Directory accounts, ensuring proper permissions and access levels.<br>• Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems.<br>• Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity.<br>• Configure and deploy computers for users, including both Windows and macOS operating systems.<br>• Handle service desk tickets, prioritizing and addressing user requests promptly.<br>• Assist with basic networking and server-related tasks to ensure system reliability.<br>• Utilize mobile device management systems to oversee and administer user devices.<br>• Deliver support to both in-office and remote users, ensuring consistent service and communication.<br>• Provide guidance and training to users to enhance their understanding and utilization of technology tools.
- 2026-03-05T00:00:00Z