<p>We are looking for a contract-based Office Reception & Coordinator. You will be responsible for delivering a positive and welcoming experience for all employees and visitors, managing day-to-day office operations, supporting events and programs, and assisting the Facilities and Workplace Services Manager in maintaining a best-in-class workplace.</p><p><br></p><p>Reception & Visitor Experience:</p><ul><li>Greet all employees, candidates, and visitors professionally, ensuring each is warmly welcomed and directed to the appropriate building location.</li><li>Create an inviting atmosphere aligned with company values and departmental guiding principles.</li><li>Offer amenities such as water and luggage storage to visitors.</li><li>Ensure visitors understand their next steps, whether meeting a staff member, attending an interview, or accessing services.</li><li>Maintain the front desk and lobby area to high standards of cleanliness and organization.</li><li>Collect feedback from Facilities and Workplace Services Manager monthly to reflect on service excellence.</li></ul><p>Office Coordination:</p><ul><li>Support internal customers (employees) by keeping all office, wellness, pet, and parent-related supplies stocked and organized.</li><li>Serve as the primary conference room coordinator, resolving scheduling conflicts within 24 hours.</li><li>Communicate office updates, perks, and event info across all buildings via flyers, Slack, The Hub, etc.</li><li>Respond to general office inquiries within 30 minutes and provide follow-up or direction as needed.</li><li>Maintain timely, bi-weekly feedback loops and meet operational deadlines.</li></ul><p>Facilities Ticketing Support:</p><ul><li>Assist with the Facilities Ticketing System by assigning tickets within 90 minutes to appropriate team members.</li><li>Ensure timely ticket responses (within 90 minutes of assignment) and close tickets with documented outcomes.</li><li>Monitor facility issues and proactively suggest creative solutions to improve employee experience on a monthly basis.</li></ul><p>Events & Programs:</p><ul><li>Support planning and execution of office holiday celebrations, staff events, and decorations, ensuring timely ordering, setup, and breakdown.</li><li>Measure success through monthly feedback and adherence to event timelines.</li></ul><p>Food & Beverage Support:</p><ul><li>Direct food deliveries based on the Food & Beverage calendar, ensuring proper placement and verification.</li><li>Relay kitchen complaints (e.g., low coffee) to Food & Beverage Managers within 10 minutes of receiving them.</li><li>Run daily Coffee Metrics Report and update spreadsheets accordingly.</li><li>Assist with creating engaging F&B communications using Canva.</li></ul><p>Onsite Perks Programs:</p><ul><li>Organize employee communications and invitations (e.g., Slack messages) for onsite perks, with advance notice (one week before and day-of reminders).</li><li>Track program success via employee participation and manager feedback.</li></ul><p><br></p>