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1 result for Credentialing Specialist in San Leandro, CA
- San Ramon, CA
- remote
- Temporary to Hire
- 24 - 25 USD / Hourly
- <p>Robert Half's client is looking for a Background Verification Specialist to join their customer service-focused team in California. This contract opportunity is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes ownership of issues from investigation through resolution. In this role, you will support background screening operations, strengthen internal partner knowledge, and help maintain a high standard of service, accuracy, and compliance. This position is 100% remote, but requires the candidate to live in PST state.</p><p><br></p><p>Background Verification Specialist Responsibilities:</p><p>• Analyze service trends and support reporting efforts to improve screening workflows, communication practices, and overall service performance.</p><p>• Maintain clear documentation for customer service activities, including procedures, policies, and process updates related to verification operations.</p><p>• Develop educational materials for internal stakeholders covering operational steps, technical usage, and compliance expectations tied to background screening.</p><p>• Manage and update training resources on internal platforms to ensure teams have access to current and accurate guidance.</p><p>• Deliver instruction to end users through individual sessions and recurring group trainings, while assisting with rollout of new procedures and reference materials.</p><p>• Respond to screening-related questions from internal partners, investigate issues thoroughly, and record all follow-up activities within case management tools.</p><p>• Serve as a key point of contact for troubleshooting by identifying, monitoring, and resolving system- or vendor-related concerns in a timely manner.</p><p>• Partner with verification team members and cross-functional departments to support service targets, user satisfaction, and adherence to regulatory standards.</p><p>• Ensure background screening tasks are completed accurately and on schedule to meet business expectations and operational goals.</p><p><br></p><p>If you are interested in this Background Verification Specialist position, please submit your resume today!</p>
- 2026-05-01T00:00:00Z