We are looking for a Patient Administrative Specialist to join our team in Palo Alto, California. In this role, you will play a vital part in ensuring smooth administrative operations within the outpatient clinical setting. This is a long-term contract position, offering the opportunity to support patients and healthcare providers through effective coordination and communication.<br><br>Responsibilities:<br>• Manage front desk operations, including patient check-in and check-out processes.<br>• Welcome patients, addressing their inquiries regarding appointments, payments, and schedules.<br>• Coordinate with healthcare providers to manage scheduling preferences and respond to urgent patient needs.<br>• Maintain clinic databases, including information and paging directories, while processing internal forms.<br>• Provide support to doctors and patients by utilizing reference tools and documentation.<br>• Handle non-clinical patient messages and CRMs, escalating concerns when necessary.<br>• Organize and distribute incoming faxes, mail, and clinic-specific documentation.<br>• Ensure compliance with organizational service standards and department expectations.<br>• Assist with surgery scheduling and other administrative tasks related to daily clinic operations.<br>• Deliver exceptional customer service while managing multiple priorities effectively.
<p><strong>Respected San Francisco OB/GYN practice known for high-quality care, strong teamwork, and a professional setting that values growth, balance, and clinical excellence. Looking for Patient Services Associate to work in the Call-Center and Reception area.</strong></p><p><br></p><p><strong>Location: <u>San Francisco office in North Beach</u> - close to Embarcadero BART </strong></p><p><strong>Hours:</strong> <strong>Monday-Friday</strong> <strong>8AM-5PM – 30 minutes of lunch will be paid and 30 minutes unpaid</strong></p><p><strong>Dress Code: black scrubs, Fridays you can wear jeans </strong></p><p><strong>Duties & Qualifications:</strong></p><ol><li><strong>Greet patients professionally, both in person and over the phone</strong></li><li><strong>Knowledge of Obstetrical and Gynecological appointment protocol. </strong></li><li><strong>Answers incoming phone calls promptly and provides triage concerns efficiently </strong></li><li><strong>Collects copayments and past due balances at time of phone call and when checking in patients.</strong></li><li><strong>Handles scheduling and rescheduling appointments; calls no shows, bumped appts, and cancellations; modifies schedules for clinicians as needed. </strong></li><li><strong>Scanning: scans insurance cards, consents and other patient paperwork.</strong></li><li><strong>Liaise with medical staff to provide patient access to care</strong></li><li><strong>Comforting patients by anticipating anxieties and effectively answering questions. Provide liaison support when ap</strong></li><li><strong>Sort through mail</strong></li><li><strong>Post payments sent through USPS</strong></li><li><strong>Handles front office technical and maintenance issues. </strong></li><li><strong>Weekly office upkeep: laundry, kitchen, storage and personal spaces.</strong></li></ol>
We are looking for a dedicated Case Manager to join our team on a contract basis in San Francisco, California. This role involves working closely with formerly homeless individuals to provide essential support and services that promote housing stability and overall well-being. The ideal candidate will thrive in a dynamic environment and possess strong administrative and interpersonal skills to effectively manage a diverse caseload.<br><br>Responsibilities:<br>• Oversee a caseload of 60-90 units, supporting formerly homeless individuals with mental health, substance abuse, and medical challenges.<br>• Conduct outreach visits upon tenant entry to housing, regularly follow up, and address emerging needs.<br>• Perform comprehensive needs assessments and deliver tailored case management services focused on housing retention and quality of life improvements.<br>• Facilitate tenants' access to benefits, assist with rent payments, and address unit habitability concerns.<br>• Collaborate with hotel management on routine pest control and unit inspections to ensure tenant satisfaction.<br>• Refer eligible tenants to job placement programs and assist them in connecting with employment opportunities.<br>• Organize tenant community events, social activities, and groups to foster a supportive living environment.<br>• Respond effectively to tenant crises, providing de-escalation and intervention as needed.<br>• Maintain accurate and confidential tenant records, ensuring compliance with relevant policies.<br>• Work with internal teams and external providers to advocate for tenant needs and coordinate necessary services.
