<p>We are seeking an experienced Business Reporting Analyst to support enterprise contact center operations through the development of reporting, analytics, and business intelligence solutions. This senior-level role is responsible for identifying data requirements, ensuring data integrity, and delivering actionable insights that drive operational performance and strategic decision-making.</p><p><br></p><p>The ideal candidate possesses strong analytical and technical skills, experience with contact center technologies, and the ability to translate complex business requirements into meaningful reports, dashboards, and performance metrics.</p><p><br></p><p>**Position is fully onsite in Newark, CA 94560**</p><p>**Position is potential contract to hire based on performance - 6-month contract to start out**</p><p><br></p><p>Key Responsibilities</p><ul><li>Partner with operational leaders, workforce management teams, project managers, and business stakeholders to understand reporting needs and define key performance metrics.</li><li>Translate business and reporting requirements into technical specifications, report designs, and dashboard solutions.</li><li>Design, develop, maintain, and optimize operational reports, scorecards, dashboards, and data visualizations.</li><li>Extract, integrate, and analyze data from multiple enterprise systems and data sources.</li><li>Develop and maintain databases, reporting repositories, and business intelligence solutions that support organizational objectives.</li><li>Ensure the quality, accuracy, and integrity of data used for reporting and analytics.</li><li>Identify trends, patterns, and opportunities for operational improvement through data analysis.</li><li>Develop new performance metrics and reporting methodologies to measure business outcomes.</li><li>Support ad hoc reporting requests from leadership and departmental stakeholders.</li><li>Conduct report testing, validation, and troubleshooting to ensure reliability and accuracy.</li><li>Document reporting processes, data definitions, and reporting standards.</li><li>Serve as a subject matter expert and mentor to junior analysts when needed.</li></ul><p><br></p>
We are looking for an experienced HR Business Partner to support organizational leaders in Menlo Park, California within a mission-driven non-profit environment. This Long-term Contract position will serve as a strategic advisor across employee relations, labor relations, workforce planning, and organizational effectiveness. The ideal candidate brings strong experience in hospital settings, sound judgment in complex workplace matters, and the ability to translate people data into practical recommendations for leadership.<br><br>Responsibilities:<br>• Collaborate with executive and senior leadership to shape people strategies that support operational goals and strengthen workforce performance.<br>• Provide expert guidance on sensitive employee and labor relations issues, including workplace investigations, disciplinary matters, conflict resolution, grievance handling, and union-related concerns.<br>• Advise managers on performance management practices, ensuring fair and consistent application of HR policies and employment standards.<br>• Partner with specialized HR teams such as recruiting, compensation, learning, and analytics to deliver coordinated solutions that address business and talent needs.<br>• Lead change management efforts tied to organizational priorities, helping leaders navigate workforce impacts and communication planning.<br>• Review workforce trends, internal metrics, and market comparisons to identify patterns, inform decisions, and improve HR reporting.<br>• Support compliance with California employment regulations as well as applicable federal labor and employment requirements.<br>• Contribute to HR administration and process improvement efforts, including effective use of HR systems such as Workday where applicable.