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10 results for Customer Experience Marketing Manager in San Jose, CA

Customer Experience Specialist

Oakland, CA
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are hiring a Customer Experience Specialist to help deliver outstanding service and build positive relationships with customers throughout their journey.Job Description<ul><li>Serve as a primary point of contact for customer questions and concerns</li><li>Resolve service issues promptly and professionally</li><li>Monitor customer feedback and identify opportunities to improve satisfaction</li><li>Collaborate with internal teams to enhance the customer experience</li><li>Document interactions and maintain accurate customer records</li><li>Support retention efforts through proactive communication and follow-up</li></ul>
2026-05-08T00:00:00Z

Integrated Marketing Manager

San Jose, CA
remote
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Digital Experience Specialist/Producer to own the end-to-end execution of virtual events and webinars—from setup and promotion through live delivery and post-event reporting. This is a highly hands-on role ideal for someone who thrives at the intersection of marketing, operations, and audience experience. What You’ll Do:<ul><li>Lead webinar and virtual event execution end-to-end, including setup, speaker coordination, and live hosting support</li><li>Manage event logistics: landing pages, registration flows, polls/surveys, and pre-event communications</li><li>Partner with speakers to prepare, rehearse, and ensure a smooth live experience</li><li>Oversee day-of event execution, ensuring a polished and engaging attendee experience</li><li>Own on-demand publishing and content hub management</li><li>Track registration and engagement metrics before and after events</li><li>Perform post-event reporting, list cleanup, and CRM uploads (Salesforce/Pardot)</li></ul>
2026-05-22T00:00:00Z

Senior Retailer Marketing Manager

San Francisco, CA
remote
Temporary / Contract
50 - 51.92 USD / Hourly
As a Senior Retailer Marketing Manager, you will lead the development and execution of co-marketing initiatives in partnership with key retailers to drive e-commerce growth. You will be responsible for building, driving alignment around, and executing high-impact, strategically-driven campaigns that maximize Retailer marketing budgets that produce sales growth for both parties. Key Responsibilities <ul><li>Stakeholder Management: Serve as the face of the company for assigned retailer accounts, collaborating cross-functionally with Business Development (brand) and the retailer POCs, along with the Product, Creative, Media, CRM and Finance teams to align plans with business objectives</li><li>Co-Marketing & Campaign Execution: Lead seasonal activation campaigns (tentpole and micro-moments) leveraging CRM, paid media, and incentive channels. Partner with the creative team to develop assets that represent the brand and retailer brand. Partner with media agencies to launch those assets via multi-channel strategies across OOH, OTT, OLV, Programmatic Digital Display, Paid Social, and more.</li><li>Performance Optimization: Monitor and analyze campaign performance using internal reporting dashboards to optimize strategies and identify key growth insights.</li><li>Retailers: Wegmans, Wakefern, Ace Hardware</li></ul>
2026-05-27T00:00:00Z

Customer Service Specialist

Oakland, CA
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.Job Description<ul><li>Respond to escalated customer concerns via phone, email, or chat</li><li>Investigate issues and coordinate with internal departments for resolution</li><li>Maintain detailed documentation of customer cases and outcomes</li><li>Identify recurring issues and recommend process improvements</li><li>Provide support to frontline team members on escalated matters</li><li>Ensure customer concerns are resolved in a timely and professional manner</li></ul>
2026-05-08T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support sales operations and deliver responsive service to clients in San Francisco, California. This Long-term Contract position is ideal for someone who enjoys a fast-moving workplace, communicates clearly, and can manage several priorities at once. The role combines customer interaction, order coordination, and administrative support, making it a strong fit for someone who is organized, proactive, and comfortable working across teams. Responsibilities: • Prepare pricing information and customer quotations in partnership with the sales team to support timely responses to client requests. • Track purchase activity and vendor commitments to help ensure orders move forward accurately and on schedule. • Communicate with customers regarding order progress, expected delivery timing, and any updates that may affect fulfillment. • Resolve shipping or order-related concerns by coordinating with internal team members and external partners to reach practical solutions. • Enter and maintain order details in company systems with a high level of accuracy and attention to detail. • Handle inbound customer inquiries professionally while providing clear information and dependable follow-up. • Support a collaborative office environment by assisting with shared priorities as workload shifts throughout the day.
2026-05-27T00:00:00Z

Customer Service Representative

San Leandro, CA
onsite
Temporary / Contract
26 - 28 USD / Hourly
We are seeking an experienced and dedicated Customer Service Representative (CSR) for a temp-to-hire opportunity in San Leandro. The ideal candidate is reliable, highly responsive, detail-oriented, and an enthusiastic team player. Experience in order processing and cross-functional communication is strongly desired. Key Responsibilities:<ul><li>Order Processing: Review incoming orders, ensure data accuracy (ATP), document exceptions and special notes. Communicate proactively with transportation, sales, and warehouse teams to maintain seamless daily workflows.</li><li>Customer Experience: Deliver timely and professional updates related to orders. Serve as the company’s representative for customer inquiries via phone, email, or chat, ensuring customers feel heard and informed.</li><li>Issue Resolution: Proactively identify and help resolve customer issues, escalating complex cases when needed. Leverage product and process knowledge to build trust and deliver accurate, reliable support.</li><li>Attention to Detail: Guarantee data accuracy in all customer and order inputs. Strive for continuous process improvement and share recommended changes with leadership.</li><li>Reliability: Consistently demonstrate commitment to team goals and company values. Contribute positively to the department’s overall success.</li></ul>
2026-04-24T00:00:00Z

Customer Service Representative

Menlo Park, CA
onsite
Temporary / Contract
22 - 27 USD / Hourly
Customer Service Representative Job DescriptionWe’re seeking a customer-focused Customer Service Representative to support clients and ensure a positive experience across all interactions. This role handles inquiries, resolves issues, and builds strong relationships with customers in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely manner</li><li>Resolve issues, complaints, and requests with professionalism and accuracy</li><li>Maintain detailed records of interactions and follow-up actions</li><li>Collaborate with internal teams to address customer needs</li><li>Identify opportunities to improve customer experience and processes</li></ul>
2026-05-15T00:00:00Z

Field Marketing Event Manager

San Jose, CA
remote
Temporary / Contract
25 - 28 USD / Hourly
We are looking for a Field Marketing Event Manager to oversee the planning and delivery of in-person marketing programs that support account-based and industry-focused initiatives in California. This Long-term Contract position is ideal for a highly organized marketing specialist who can coordinate multiple moving parts, create strong attendee experiences, and partner effectively with internal teams and external vendors. The role requires strong execution skills, sound judgment, and a focus on driving measurable business outcomes through well-run events. Responsibilities: • Direct the full event lifecycle, including venue selection, supplier coordination, catering arrangements, audiovisual setup, branded materials, and promotional items. • Maintain the event schedule and manage registration tools, attendee outreach, and check-in workflows to support a smooth participant experience. • Lead event-day operations by organizing staffing plans, coordinating timelines, and ensuring each program runs according to plan. • Monitor spending throughout the event process, handle purchase order activities, reconcile vendor costs, and keep programs aligned with approved budgets. • Record event-generated leads in the appropriate system within established timelines and prepare post-event summaries that highlight performance and follow-up needs. • Measure and report on key event outcomes such as delivery against schedule, budget adherence, attendee feedback, conversion from registration to attendance, lead volume, and pipeline contribution. • Work closely with account-based and vertical marketing teams to align event execution with campaign goals and brand expectations.
2026-05-27T00:00:00Z

Medical Customer Service Rep

San Francisco, CA
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Medical Customer Service Rep to support home-based care coordination for patients managing chronic conditions. This Contract position is based in San Francisco, California, and focuses on delivering responsive service through phone, ticketing, and scheduling support in a fast-moving healthcare environment. The person in this role will help organize patient visit logistics, maintain accurate documentation, and work closely with pharmacies, nurses, and internal teams to keep operations running smoothly. Responsibilities:• Coordinate in-home nursing visit schedules using internal systems and external tools to ensure timely patient care.• Respond to a steady volume of inbound calls from patients, pharmacy partners, and nursing staff with professionalism and urgency.• Monitor and resolve service requests in Zendesk while keeping records accurate, complete, and up to date.• Confirm upcoming appointments and adjust visit details as needed to support daily care delivery.• Gather, review, and upload required documentation to maintain compliance and support continuity of service.• Manage competing priorities efficiently in a high-volume setting while meeting established turnaround expectations.• Partner with cross-functional teams to share observations, address workflow challenges, and improve service quality.• Build productive working relationships with specialty pharmacies and nursing partners to support coordinated care.• Identify opportunities to streamline administrative processes and contribute ideas that enhance operational performance.
2026-05-28T00:00:00Z

Client Services Associate

Palo Alto, CA
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
Reach out to Michelle Espejo via email or LinkedIn for additional information or questions. Client Service Associate | Thriving Wealth Management Firm | Palo Alto Hybrid; 3 Days onsite (flexible) | $Base + Bonus + Top Tier Perks! Join a well-established wealth management firm supporting high-net-worth and ultra-high-net-worth individuals, families, and institutions. They deliver customized financial planning and investment solutions to entrepreneurs, executives, and their families, backed by deep experience and strong local relationships. The role offers a competitive compensation package with strong benefits, including a generous 401(k) match, comprehensive health coverage, unlimited PTO, free parking, cell phone and commuter stipends, support for CFP or CFA coursework. You’ll work in a collaborative environment and a team-oriented culture with tons of growth opportunities. Responsibilities<ul><li>Build trusted relationships with clients and anticipate their needs</li><li>Own the new client onboarding experience from start to finish</li><li>Partner closely with advisors on meaningful planning and investment work</li><li>Collaborate with accountants and attorneys on complex client needs</li><li>Support portfolios, reporting, and client deliverables in a high-volume setting</li></ul>For fastest consideration, reach out to Michelle Espejo via email or LinkedIn.
2026-05-27T00:00:00Z