We are looking for an experienced IT Service Delivery Manager to lead and enhance the delivery of user-centered IT support within a dynamic healthcare environment. Based in Oakland, California, this role focuses on optimizing IT services to ensure accessibility, efficiency, and alignment with organizational needs. The ideal candidate will bring strategic vision, leadership expertise, and a strong commitment to operational excellence.<br><br>Responsibilities:<br>• Drive initiatives to improve the overall user experience by embedding proactive support and usability principles into IT service delivery.<br>• Lead and mentor a team of IT support analysts and system specialists, fostering collaboration and encouraging growth.<br>• Develop and implement strategies to optimize IT support processes, tools, and response models.<br>• Oversee the resolution of technical issues, identifying trends and systemic causes to enhance service performance.<br>• Manage the creation and delivery of end-user training programs and self-service resources to improve technology adoption.<br>• Monitor and analyze service performance metrics, including SLAs, user satisfaction, and operational effectiveness, to identify improvement opportunities.<br>• Collaborate with cross-functional teams to ensure IT services align with organizational goals and operational needs.<br>• Ensure timely and clear communication regarding system outages, updates, and changes to minimize business disruption.<br>• Maintain relationships with external vendors, ensuring service quality and alignment with company expectations.<br>• Represent end-user perspectives in enterprise IT projects, supporting change management and post-deployment evaluations.
<p>We are looking for an experienced Manager of Applications Development to lead a dynamic engineering team in delivering cutting-edge mobile and web solutions. As part of our clients' mission to provide exceptional financial tools to millions of customers, you will play a key role in shaping personalized, data-driven experiences powered by innovative technologies. If you're passionate about impactful software development and thrive in a collaborative, fast-paced environment, this is the opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of 10–15 engineers specializing in mobile, web, and backend development to create high-quality applications.</p><p>• Collaborate with Product, Design, and AI teams to deliver personalized and data-driven features for consumer financial tools.</p><p>• Oversee the full software development lifecycle, from concept to production deployment, utilizing technologies such as React Native, Swift/Kotlin, React, Java, Scala, and Python.</p><p>• Establish and enforce technical standards for performance, scalability, accessibility, and secure development practices.</p><p>• Mentor, coach, and recruit top engineering talent to foster a culture of ownership, curiosity, and continuous improvement.</p><p>• Ensure alignment across teams, working with Design, Risk, Security, and Compliance to deliver high-quality products responsibly and efficiently.</p><p>• Drive instrumentation and experimentation to measure, analyze, and enhance user experiences.</p><p>• Continuously refine development processes to maintain speed and scalability without compromising quality or focus.</p>
<p>Our client is seeking a strategic <strong>Manager, Business Systems Analysts</strong> to lead, develop, and inspire a high-performing team of BSAs. This leader will oversee efforts to analyze, document, and enhance complex business processes and systems that support core operational objectives. The ideal candidate is a proactive and collaborative leader with a proven track record of building impactful teams, driving cross-functional alignment, and delivering scalable solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Lead, mentor, and empower a team of Business Systems Analysts to achieve high performance and collaboration.</li><li>Define team goals and KPIs aligned with organizational priorities.</li><li>Provide continuous coaching, feedback, and professional development opportunities.</li><li>Promote knowledge sharing, cross-training, and role coverage to strengthen team agility and resilience.</li></ul><p><strong>Strategic Planning & Execution</strong></p><ul><li>Oversee resource planning, project prioritization, and workload management to ensure timely delivery.</li><li>Establish and uphold best practices, tools, and documentation standards for business analysis.</li><li>Collaborate with business stakeholders to define actionable requirements that align with strategic goals.</li><li>Contribute to roadmap development and planning for business systems and technology initiatives.</li></ul><p><strong>Stakeholder Collaboration</strong></p><ul><li>Serve as a trusted partner to business, engineering, QA, and PMO teams.</li><li>Ensure BSAs maintain strong communication and collaboration with internal and external partners.</li><li>Act as a liaison between business and technical teams, translating business needs into scalable solutions.</li></ul><p><strong>Operational Excellence & Governance</strong></p><ul><li>Drive continuous improvement in processes, documentation, and stakeholder satisfaction.</li><li>Ensure all business requirements, workflows, and system documentation are accurate and up to date.</li><li>Enforce compliance with internal policies, methodologies, and best practices.</li><li>Recommend and influence process or policy changes to enhance efficiency and team effectiveness.</li></ul><p><strong>Team Enablement & Accountability</strong></p><ul><li>Equip BSAs to serve as subject matter experts in their respective domains.</li><li>Set clear expectations, monitor progress, and ensure accountability for deadlines and quality standards.</li><li>Recognize and reward contributions while addressing performance challenges promptly.</li><li>Lead the hiring and onboarding of new team members.</li></ul><p><br></p>
