<p>We are looking for an IT Engineer to support and strengthen a fast-paced internal technology environment. This contract position is ideal for someone who enjoys combining hands-on user support with operational improvement across endpoint management, access administration, and workplace technology. The role will focus on maintaining a predominantly Mac-based device fleet, streamlining employee lifecycle processes, and partnering with cross-functional teams to deliver reliable, scalable IT services.</p><p><br></p><p>This is a hybrid contract located in San Francisco.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the health and ongoing development of a largely Mac-based corporate environment while also supporting Windows systems used by select business teams.</p><p>• Manage the full device lifecycle, including procurement coordination, deployment preparation, shipping, returns, replacements, repair tracking, and inventory accuracy.</p><p>• Provide day-to-day employee technical support by assessing incoming issues, resolving common problems efficiently, and escalating complex cases when needed.</p><p>• Coordinate onboarding and offboarding activities with the People team to ensure timely equipment setup, account readiness, and secure access changes.</p><p>• Support high-volume onboarding periods such as intern start dates by preparing hardware, accounts, and related provisioning tasks in advance.</p><p>• Administer and improve identity and access processes using tools such as Okta, including account configuration, permission reviews, and access governance activities.</p><p>• Partner with DevOps, Security, Engineering, Quality, and People stakeholders to introduce new tools, support evaluations, and close technical gaps tied to adoption.</p><p>• Automate repeatable work across provisioning, asset management, and reporting to improve consistency and reduce manual effort.</p><p>• Maintain clear internal documentation, operational runbooks, and standard procedures while also supporting office technology such as conferencing systems, A/V equipment, and basic networking needs.</p><p>• Deliver onsite assistance in the San Francisco, California office as needed, including support for local technology issues and process improvements across ticketing and tooling workflows.</p>