<p>We are looking for an IT Support specialist to provide hands-on desktop support for a financial services environment. This long-term contract role is ideal for someone with deep experience managing Intune and Microsoft 365 technologies and Mac/OS in a mid-sized user community, with a practical, service-focused approach to end-user support. The position follows a primarily remote schedule with one day per week in the office and offers the opportunity to help maintain a stable, secure, and efficient workplace technology experience. </p><p><br></p><p>This is a contract opportunity. </p><p><br></p><p>Responsibilities:</p><p>• Administer and optimize Microsoft Intune to support device deployment, policy enforcement, application delivery, and endpoint lifecycle management.</p><p>• Manage core Microsoft 365 administration, and MDM tasks across services such as Office 365, Azure-related user access, and Active Directory environments.</p><p>• Provide desktop and end-user support for approximately 300 employees, resolving hardware, software, and access-related issues in a timely manner.</p><p>• Lead endpoint rollout activities, including new device provisioning, configuration updates, and controlled implementation of workplace technology changes.</p><p>• Troubleshoot Windows-based systems and ensure consistent performance, security, and usability across supported devices.</p><p>• Collaborate with internal teams to maintain reliable user computing environments and address escalated technical support needs.</p><p>• Document support procedures, configurations, and recurring issues to improve service efficiency and operational consistency.</p><p>• Support basic networking-related troubleshooting when needed to assist with connectivity and user access concerns.</p>