<p>We are looking for a detail-oriented Operations Support Specialist I to join our team in Palo Alto, California. In this long-term contract position, you will play a vital role in ensuring smooth and accurate patient registration processes while delivering exceptional customer service. This position requires someone who can manage multiple tasks efficiently, prioritize responsibilities, and maintain professionalism in a fast-paced environment.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>Maintain and distribute controlled documents to mobile and center locations.</p><p>Maintains an inventory of controlled documents, labels and tags, fulfills orders to, and from multiple locations to ensure each location using preprinted materials are using the most current version of each document.</p><p>% Time: 10%</p><p>Maintains Donor Services Critical Supply Verification process by checking in supplies and verifying shipment number, lot number and expiration dates match what was logged by materials management. Verifies package inserts for updates or revision changes and obtains certificates from manufactures for products that require them.</p><p>% Time: 20%</p><p>Orders and maintains office supplies and equipment for donor services. Maintaining par levels for all office supplies and distributes them to locations when needed. Obtains special requested supplies and equipment for donor services by obtaining quotes from vendors and working with purchasing to ensure orders arrive quickly and on time to meet the varying needs of the donor services team.</p><p>% Time: 10%</p><p>Handles preventative maintenance (PM) and equipment repair tasks for donor services. Performs PM tasks on various equipment within donor services, reaches out to vendors and coordinates PM's for more complicated equipment. Handles problem equipment requests from staff members by diagnosing equipment and performing repairs on equipment when able or sending equipment out to vendors for more complicated repairs.</p><p>% Time: 20%</p><p>Handles bag and kit reporting for donor services by taking incoming problem bag and kit reports from donor services staff and completing vendor requirements to report any defective products to the vendor and our quality and regulatory affairs (QRA) team.</p><p>% Time: 10%</p><p>Maintains supply and equipment records for the OS department both in paper form when necessary and in digital form by entering information into a software system. Maintains the most current version of package inserts and certificates and obtains digital copies when possible. Recalls records from offsite storage when necessary.</p><p>% Time: 10%</p><p>Assists other Operations Support Specialists with projects and tasks as assigned.</p><p>% Time: 20%</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Redwood Shores, California. In this role, you will provide essential technical support for a global workforce, ensuring smooth IT operations and excellent user experiences across various platforms and devices. This position offers an exciting opportunity to work with cutting-edge technologies in a dynamic environment.<br><br>Responsibilities:<br>• Facilitate IT onboarding and offboarding processes for employees and contractors, including identity lifecycle management within Okta.<br>• Provide remote technical support through Slack, Zoom, and other communication tools, addressing hardware and software issues for Windows, Mac, Linux, and ChromeOS.<br>• Administer and troubleshoot SaaS tools such as Okta, Google Workspace, Slack, Zoom, and the Atlassian Suite, ensuring optimal functionality and user access.<br>• Respond to service desk tickets and resolve technical issues, including password resets, account lockouts, and system access requests.<br>• Implement and maintain least-privilege access controls, ensuring compliance with organizational IT policies.<br>• Create and maintain detailed documentation, including technical guides and runbooks, to support IT operations and enable knowledge sharing.<br>• Train end-users on new technologies and provide guidance on best practices for utilizing IT tools and systems.<br>• Manage endpoint security and asset management tools, ensuring devices are secure and properly configured.<br>• Collaborate with IT staff to process and triage support tickets, ensuring timely resolution of user inquiries.<br>• Build and update a knowledge base to streamline IT processes and improve problem-solving efficiency.
<p><strong>Customer Service Specialist</strong></p><p>Serve as a primary contact for clients, assisting with orders, inquiries, and issue resolution to ensure an excellent customer experience.</p><p>Job Responsibilities:</p><ul><li>Handle inbound and outbound customer calls.</li><li>Resolve customer complaints and track cases.</li><li>Document customer interactions in CRM software.</li><li>Collaborate with team members to achieve service goals.</li></ul>
We are looking for a dedicated Staff Specialist to join our team in San Jose, California, on a contract basis. In this role, you will provide essential support to the Human Resources department, ensuring smooth administrative operations and compliance with organizational policies. The ideal candidate brings expertise in HR processes and legal documentation to help maintain efficiency and accuracy.<br><br>Responsibilities:<br>• Manage and maintain HR-related forms and documentation to ensure compliance with legal and organizational standards.<br>• Conduct thorough background checks for candidates and employees, adhering to company policies and regulations.<br>• Support various HR administrative tasks, including onboarding, offboarding, and employee record management.<br>• Draft and handle legal correspondence, ensuring confidentiality and accuracy.<br>• Assist with benefit-related functions, including enrollment, updates, and employee inquiries.<br>• Provide timely responses to HR-related inquiries and ensure seamless communication within the team.<br>• Collaborate with other departments to support HR initiatives and resolve administrative challenges.<br>• Maintain up-to-date knowledge of HR policies, procedures, and best practices.<br>• Ensure adherence to privacy and confidentiality standards when handling sensitive employee information.
We are looking for a dedicated Operations Specialist to join our team in Oakland, California. In this long-term contract position, you will play a vital role in ensuring the seamless daily operations of a school campus, collaborating closely with the Principal and support staff to deliver outstanding administrative and operational services. This is an excellent opportunity to contribute to a dynamic educational environment while overseeing essential functions that support both students and families.<br><br>Responsibilities:<br>• Coordinate daily campus operations, addressing logistical challenges and providing escalation support as needed.<br>• Supervise and manage onsite staff, including custodial teams, cafeteria personnel, administrative staff, and attendance clerks.<br>• Handle purchasing, budgeting, and supply ordering to ensure the campus is well-equipped.<br>• Maintain and oversee student information systems while ensuring accuracy and compliance.<br>• Support front-office functions, including communication with families and responding to inquiries.<br>• Manage food service operations, including cafeteria coordination and inventory management.<br>• Partner with custodial, maintenance, and security teams to ensure the campus remains safe and operational.<br>• Lead student enrollment efforts, including recruitment activities and fall preparation tasks.<br>• Collaborate with teams on summer school operations and deep-cleaning schedules to prepare for the upcoming academic year.
We are looking for an Operations Specialist to join our team in Oakland, California on a contract basis. In this role, you will be responsible for managing operational systems, overseeing facilities and office management, and developing scalable processes to support organizational growth. This position offers the opportunity to play a key role in ensuring efficient operations and fostering a cohesive work environment.<br><br>Responsibilities:<br>• Develop and implement operational policies and procedures to enhance organizational efficiency and compliance.<br>• Manage facilities across multiple locations, ensuring safety, accessibility, and functionality of workspaces.<br>• Coordinate vendor relationships and oversee procurement of supplies, equipment, and other operational resources.<br>• Supervise administrative staff, providing guidance, coaching, and establishing clear workflows.<br>• Organize logistics for staff travel, including international arrangements, and support planning for organizational events.<br>• Collaborate with the finance team to ensure vendor contracts, expenses, and procurement align with financial policies.<br>• Maintain accurate records and documentation related to facilities, inventory, and operational activities.<br>• Monitor and improve day-to-day operations of both physical and virtual workspaces to support staff productivity.<br>• Ensure shared spaces such as conference rooms and event areas are efficiently managed and utilized.