<p>We are looking for an experienced Application Support Engineer to join our team on a long-term contract basis in Pleasanton, California. In this role, you will be responsible for ensuring the seamless operation of applications and systems, addressing technical issues, and delivering exceptional support services. If you have a strong background in IT software and hardware, along with expertise in troubleshooting and systems management, this position could be a great fit for you.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide technical support for a SaaS platform, including investigation and resolution of customer issues</li><li>Research, reproduce, diagnose, and troubleshoot issues related to data integrations and file-based transmissions</li><li>Work with technologies including SQL, AS2, EDI, XML, and flat files</li><li>Log, track, and manage issues using Jira and Salesforce, ensuring accurate documentation and timely escalation</li><li>Escalate issues in accordance with Standard Operating Procedures and clearly communicate status to stakeholders</li><li>Collaborate with Engineering, Product, and Customer Success teams to drive issue resolution and continuous process improvements</li></ul>
We are looking for a Staff Backend Engineer to join our team in San Francisco, California. In this role, you will play a key part in developing advanced backend systems that drive pharmacy software innovation, ensuring efficiency and scalability for healthcare operations. You will collaborate across teams to design, implement, and maintain distributed systems that support real-time interactions and complex workflows in the telehealth and pharmacy sectors.<br><br>Responsibilities:<br>• Lead the design, development, and optimization of backend services, APIs, and data pipelines to support large-scale pharmacy operations.<br>• Architect distributed systems that handle high webhook traffic, third-party integrations, and real-time scheduling for providers and patients.<br>• Establish and enforce best practices for system performance, security, and scalability to ensure reliable healthcare workflows.<br>• Collaborate with cross-functional teams, including Product, Frontend, and Pharmacy Operations, to create seamless solutions for healthcare challenges.<br>• Mentor team members, set technical standards, and make key architectural decisions to guide the backend engineering strategy.<br>• Ensure system reliability and resilience, focusing on patient safety and operational efficiency in distributed environments.<br>• Drive innovation within the engineering team, fostering a culture of technical ownership and collaboration.<br>• Optimize infrastructure for scalability and maintainability as the platform grows to meet increasing healthcare demands.
<p>Our client is at the forefront of transforming how teams work through secure, enterprise-grade generative AI applications. They are developing and enhancing an advanced AI-powered assistant for internal use — enabling employees to harness AI safely within a protected environment. </p><p><br></p><p> The Full Stack Software Engineer III will help design, develop, and evolve the next-generation AI platform, driving innovation while ensuring scalability, security, and exceptional user experience. This role spans the full stack — from back-end integration to front-end interfaces — in close collaboration with product, design, and AI engineering teams. </p><p><br></p><p> What You’ll Do Design, develop, and enhance AI-enabled enterprise applications that boost productivity and collaboration. Build and optimize features using large language models, prompt engineering, and AI-assisted workflows. Write efficient, maintainable, and scalable code across database, middleware, and front-end layers. Develop low- to medium-complexity systems and components within larger architectures. Conduct code reviews; mentor and guide Level I and II engineers. Act as module-level design authority, ensuring adherence to architecture and security standards. Plan and execute unit testing; review and validate test plans from entry level engineers. Define and implement integration and performance testing strategies. Troubleshoot and resolve complex production issues; establish frameworks for reliability and observability. Provide advanced production support and drive continuous improvement in performance and user experience. Collaborate with AI engineers, data scientists, and product owners to deliver innovative solutions. Perform additional related duties as assigned.</p>
We are looking for a highly skilled Staff Software Engineer to join our Growth team in San Francisco, California. In this role, you will play a key part in enhancing our product's impact by developing and optimizing systems that drive user acquisition, engagement, retention, and monetization. You will collaborate closely with cross-functional teams, including engineering, product, design, and data, to deliver innovative solutions that significantly influence the company's growth.<br><br>Responsibilities:<br>Design and implement features across the full technology stack to enhance user acquisition, engagement, and retention.<br>Develop and optimize server-side event forwarding and maintain a clean, consistent event schema across platforms.<br>Ensure robust identity and attribution systems, enabling seamless tracking and data governance across web and app platforms.<br>Collaborate with designers to create and refine high-performance landing pages and micro-tools that improve conversion rates.<br>Work with cross-functional teams to identify impactful opportunities and conduct A/B testing to validate and implement growth strategies.<br>Enhance data pipelines to ensure accurate and reliable measurement for growth experiments and attribution.<br>Maintain and improve backend systems, including APIs and authentication processes.<br>Leverage technical expertise to automate processes and streamline data quality assurance tasks.
