<p>We are looking for a skilled Desktop Support Analyst to join our team in Alameda, California. In this Desktop Support role, you will provide technical support and troubleshooting expertise to ensure smooth operations across various systems and devices. This Desktop Support role is a great opportunity to work on a long-term contract, collaborating with professionals in a dynamic and fast-paced environment. This Desktop Support Role in an onsite role out of Alameda, Ca.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support for Windows devices, Apple devices, and computer hardware.</p><p>• Manage and maintain Active Directory services, ensuring seamless access and security.</p><p>• Configure and deploy software, hardware, and system updates as required.</p><p>• Oversee database management tasks, including updates, backups, and troubleshooting.</p><p>• Implement and monitor configuration management processes to maintain system integrity.</p><p>• Assist in planning and executing system deployments and upgrades.</p><p>• Deliver exceptional customer service while resolving technical issues promptly.</p><p>• Document and update technical procedures to improve team efficiency.</p>
<p>We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support in a dynamic environment. This long-term contract position is based in San Jose, California, and involves assisting users with Tier 1 and Tier 2 desktop support while maintaining a focus on excellent customer service. If you have a passion for solving technical issues and a strong ability to communicate with non-technical users, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 desktop support to end-users, addressing both software and hardware issues.</p><p>• Troubleshoot and resolve problems with devices such as monitors, docking stations, and other peripherals.</p><p>• Provide support for Active Directory, Windows 10, and other Windows-based systems.</p><p>• Manage and resolve service desk tickets in a timely and efficient manner.</p><p>• Offer technical assistance for platforms such as Okta, Zoom, and Slack.</p><p>• Document troubleshooting steps and solutions to contribute to the internal knowledge base.</p><p>• Travel to various sites as needed to provide on-site technical support.</p><p>• Communicate complex technical concepts clearly to non-technical users.</p><p>• Ensure a high level of customer satisfaction by delivering prompt and courteous service.</p>
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
<p>We are looking for a highly skilled Network Engineer to join our team in San Jose, California. This is a long-term contract position, ideal for someone with a strong background in maintaining enterprise systems and applications. The role requires adaptability, technical expertise, and the ability to work independently in a dynamic environment.</p><p><br></p><ul><li>Design, deploy, and manage LAN/WAN solutions, including SD-WAN networks.</li><li>Ensure alignment with the organization’s Information Security strategy and contribute to its ongoing development.</li><li>Diagnose and resolve network issues</li><li>Develop and maintain up-to-date documentation detailing network topology, standards, and internal processes.</li><li>Implement and perform procedures to meet compliance requirements (e.g., SOX, ISO standards).</li><li>Provide technical support for both on-site office personnel and remote team members.</li></ul><p><br></p>
<p>Are you a tech-savvy problem solver with a passion for cloud infrastructure and identity access management? Do you thrive in a collaborative, mentorship-driven environment where cultural fit and team dynamics are just as valued as technical expertise? If so, we have an exciting opportunity for you!</p><p> </p><p>Our Oakland-based client is seeking a contract-to-hire Senior IT Infrastructure Engineer to join their dynamic team in a fully remote capacity (need to work PST hours). This role is perfect for a tech enthusiast with a strong background in cloud infrastructure, identity management, and a knack for fostering teamwork and knowledge sharing.</p><p> </p><p>Key Responsibilities:</p><p>-Take ownership of Okta Identity Access Management (IAM) systems, including managing workflows, device trust, SSO, and authentication policies to ensure secure and seamless operations.</p><p>-Oversee and optimize Azure cloud infrastructure and contribute expertise in designing, implementing, and managing related systems. Familiarity with AWS and networking concepts such as VPCs and network gateways will also be helpful.</p><p>-Manage and support VMware and server environments, though the primary focus will be cloud-based systems. On-premise responsibilities will largely pertain to office IT services.</p><p>-Collaborate with the team to ensure proper SaaS integrations, identifying opportunities for enhanced functionality and efficiency.</p><p> </p><p>What We’re Looking For:</p><p>-Deep technical skills: You have robust experience with Okta IAM and Azure cloud infrastructure and working knowledge of AWS. Expertise in networking concepts and VMware adds to your strong technical foundation.</p><p>-Team player: You value collaboration and are willing to mentor and share knowledge with your teammates. The ability to maintain a positive, open, and inclusive work environment is key.</p><p>-Excellent communication: Your ability to clearly and enthusiastically communicate complex technical concepts helps the entire team learn and grow together.</p><p>-Adaptability and enthusiasm: You have a positive attitude, a passion for problem-solving, and the drive to contribute positively to the company’s mission and culture.</p><p> </p><p>Nice to Haves:</p><p>-Experience with SaaS integrations (bonus points, but not required).</p><p> </p><p>Why Join This Team?</p><p>The team culture is incredibly collaborative, fostering mentorship and openness at all times. The current team member going on leave is a vital mentor, so they’re looking for someone who will not only hit the ground running but also contribute to maintaining the spirit of support and mutual learning.</p><p> </p><p>If you’re ready to bring your expertise in IT infrastructure and thrive in a team-oriented, mentorship-driven environment, we’d love to hear from you!</p><p> </p><p>Apply today to jumpstart the next exciting chapter in your IT career</p>
We are looking for an experienced Systems Engineer to join our team on a long-term contract basis in Palo Alto, California. This role involves supporting and maintaining on-premises infrastructure, Windows Server environments, and enterprise applications integral to daily operations. The ideal candidate is a proactive problem-solver who excels in adapting to dynamic challenges and working across diverse technologies.<br><br>Responsibilities:<br>• Provide operational support to ensure the smooth functioning of on-premises systems.<br>• Manage and maintain Windows Server environments to ensure reliability and security.<br>• Offer administrative-level support for enterprise applications, including Slack and Zoom.<br>• Utilize Active Directory and Azure Active Directory to manage user access and authentication.<br>• Work hands-on with VMware to optimize virtualized environments.<br>• Troubleshoot and resolve technical issues across multiple systems and platforms.<br>• Collaborate with cross-functional teams to implement solutions and improve system performance.<br>• Demonstrate the ability to navigate ambiguity and prioritize tasks effectively.<br>• Ensure compliance with organizational policies and standards in all IT operations.<br>• Monitor and evaluate system performance to identify areas for improvement.
<p>Our client is seeking a Systems Engineer / Systems Analyst with a strong background in IT Service Management (ITSM) and hands-on JavaScript development skills. This role focuses on configuring, enhancing, and automating ITSM and IVR systems to streamline workflows and improve operational efficiency within a healthcare environment.</p><p><br></p><p>While experience with ServiceNow is highly preferred, candidates with equivalent ITSM platform experience are encouraged to apply. The ideal candidate will have a proven track record of creating customized workflow solutions, developing automation scripts, and integrating systems to support enterprise IT operations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Configure, enhance, and maintain ITSM platforms to enable efficient workflows and automation.</li><li>Develop custom JavaScript scripts for both front-end (AngularJS, UI components) and back-end (automation scripting, business rules, and API integrations).</li><li>Design and implement specialized, custom workflows within ITSM and IVR systems.</li><li>Collaborate with stakeholders to gather requirements, define solutions, and ensure alignment with business objectives.</li><li>Integrate IVR platforms with ITSM workflows to improve call routing and user experience.</li><li>Ensure compliance with healthcare IT standards and regulatory requirements, including HIPAA.</li><li>Healthcare industry experience (required).</li><li>Minimum 3 years of experience in a Systems Engineer, Systems Analyst, ITSM Developer, or similar role.</li><li>Strong knowledge of IT Service Management (ITSM) processes and workflows.</li><li>Hands-on experience developing JavaScript-based automations for both front-end and back-end processes.</li></ul><p><br></p>
<p>We are looking for an experienced Network/Systems Manager to join our team in Livermore, California. This is Network/Systems Manager a Contract-to-Permanent position offering an opportunity to lead and oversee critical network operations while collaborating with management and technical teams. The ideal Network/Systems Manager will take ownership of network systems, provide strategic recommendations for improvements, and ensure seamless technology operations across multiple sites. This is an onsite position sitting in Livermore, Ca. </p><p><br></p><p>The ideal Network/Systems Manager will have Palo Alto firewall experience, strong Cisco networking skills, and a background in Active Directory, VMware, and Google Workspace. The Network/Systems Manager will also help manage security in collaboration with our managed security provider, including patch management, configurations, and oversight of new firewall deployment. Experience with Cisco VoIP systems—particularly in design and configuration—is preferred. </p><p><br></p><p>When the current manager is out, this Network/Systems Manager role will act as the primary liaison to upper management, requiring excellent communication skills and the ability to present clearly to executives. You will also be the go-to person for staff when issues arise, ensuring problems are addressed quickly and effectively.</p><p><br></p><p>Responsibilities:</p><p>•<strong>Key Responsibilities</strong></p><ul><li>Oversee the network and virtual server environments, ensuring reliable and secure operations across all sites.</li><li>Administer LAN/WAN infrastructure including Cisco network equipment, virtualization platforms (VMware), Active Directory, user accounts, and network services.</li><li>Manage and configure firewalls (Palo Alto) and coordinate with security providers for patching, monitoring, and threat mitigation.</li><li>Oversee deployment of new network and security hardware, including upcoming firewall projects.</li><li>Configure and support Cisco VoIP systems, including design and implementation.</li><li>Troubleshoot and resolve hardware, software, and network issues to minimize downtime.</li><li>Evaluate requests for technical assistance, determine appropriate actions, and assign resources accordingly.</li><li>Collaborate with leadership to plan short- and long-term technology upgrades, replacements, and system improvements.</li><li>Design and optimize network architectures (e.g., VLAN, VPN, routing, content filtering, QoS, IDS/IPS, etc.) for high performance and security.</li><li>Install and update network software, service packs, and security patches across multiple platforms.</li><li>Monitor servers, appliances, and network devices to ensure proper performance and availability.</li><li>Lead technology projects, including migrations, new implementations, and product evaluations, ensuring they meet deadlines and quality standards.</li><li>Coordinate with internal teams, vendors, and contractors to complete projects and resolve issues efficiently.</li><li>Prepare documentation including network maps, technical reports, procedures, and recommendations for improvements.</li><li>Stay informed on industry trends, tools, and best practices to inform purchasing and operational strategies.</li><li>Act as a primary contact for management, providing updates, reports, and recommendations.</li></ul><p><br></p>
