<p>Robert Half is working with a fast-growing logistics company in San Diego that is seeking a Customer Service Representative to support their operations and client communication. Logistics organizations depend heavily on strong customer service teams to ensure that shipments, orders, and client requests are handled efficiently and professionally. Our client is looking for a professional who enjoys helping customers, solving problems, and maintaining clear communication throughout the service process. Individuals who succeed in this role tend to be detail oriented, patient, and capable of managing multiple customer requests while maintaining a positive and professional attitude.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and online systems</li><li>Provide updates on orders, shipments, and service requests</li><li>Coordinate with internal departments to resolve customer concerns</li><li>Maintain accurate records of customer interactions and transactions</li><li>Assist with order entry and service documentation</li><li>Support general administrative tasks within the customer service department</li></ul>
<p><strong>About the Role</strong></p><p> Robert Half is partnering with a mission-driven nonprofit organization seeking a compassionate and detail-oriented Customer Service Representative. This role is ideal for someone who is passionate about making a difference in the community while delivering exceptional service and support.</p><p>You’ll serve as a key point of contact for clients, providing information, resolving inquiries, and ensuring a positive experience for individuals seeking assistance.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide high-quality customer service via phone, email, and in person</li><li>Respond to client inquiries and provide accurate information about programs and services</li><li>Assist with intake processes, documentation, and data entry</li><li>Maintain and update client records in internal systems</li><li>Route inquiries to appropriate departments as needed</li><li>Support scheduling and coordination of services</li><li>Handle sensitive information with professionalism and confidentiality</li></ul><p><br></p>
<p>Our team is currently seeking a Customer Service Representative to support a reputable non-profit client in San Diego, CA. This role is based in a call center environment, where you will have the opportunity to make a meaningful impact by assisting community members and supporting the organization's mission. If you are passionate about helping others and thrive in a fast-paced setting, we encourage you to apply.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage a high volume of inbound and outbound calls in a professional and compassionate manner</li><li>Provide accurate information and resources to callers regarding the non-profit’s programs and services</li><li>Document interactions and maintain up-to-date client records in the database</li><li>Handle sensitive information with empathy and confidentiality</li><li>Collaborate with team members to improve processes and service delivery</li><li>Escalate complex issues to supervisors or appropriate departments when necessary</li></ul><p><br></p>