<p>A growing <strong>technology solutions company in Carlsbad</strong> is seeking an engaging, strategic, and relationship-focused <strong>Client Success Manager</strong> to serve as a trusted partner to key accounts. This individual will lead client onboarding, manage long-term relationships, and ensure successful adoption of the company’s products and services.</p><p>The ideal candidate is someone who enjoys building rapport, solving complex business challenges, and communicating confidently with both technical and non-technical stakeholders. The role requires strong presentation abilities, high emotional intelligence, and the capacity to oversee multiple client portfolios simultaneously.</p><p><br></p><p><strong>🔹 Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, ensuring long-term satisfaction and retention.</li><li>Lead onboarding meetings, product walkthroughs, and quarterly business reviews.</li><li>Build strong, positive relationships with key client contacts at all levels—including executives, managers, and frontline users.</li><li>Monitor client engagement metrics, analyze product usage patterns, and identify opportunities for optimization.</li><li>Work closely with technical teams to resolve escalations, deliver enhancements, and support client goals.</li><li>Prepare and deliver client presentations, training sessions, and performance reports.</li><li>Maintain detailed documentation of interactions, updates, and follow-up tasks.</li><li>Identify potential upsell or renewal opportunities and collaborate with the sales team.</li></ul>
