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2 results for Help Desk Analyst in San Diego, CA
- Irvine, CA
- onsite
- Contract / Temporary to Hire
- 21.47 - 24.86 USD / Hourly
- We are looking for a skilled Contact Center Operations Analyst to join our team in Irvine, California. This Contract-to-Permanent position offers an exciting opportunity to contribute to the optimization of contact center processes and systems. In this role, you will play a critical part in ensuring seamless operations and enhancing customer engagement through effective system management and campaign configuration.<br><br>Responsibilities:<br>• Configure and manage dialing campaigns, call flows, and call routing logic to optimize contact center operations.<br>• Oversee user account management, permissions, and system settings to ensure proper access and functionality.<br>• Monitor system performance and address operational issues promptly to maintain efficiency.<br>• Analyze campaign performance and escalate concerns to relevant teams as needed.<br>• Resolve technical issues related to call flows and integrated platforms.<br>• Perform system hygiene tasks, including cleanup and updates to configurations.<br>• Support the setup and maintenance of AI voice agent campaigns to enhance automation capabilities.<br>• Update and maintain agent scripting tools to ensure alignment with campaign goals and compliance standards.<br>• Collaborate with vendors and internal teams to troubleshoot and resolve technical challenges.<br>• Document system configurations, call flows, and campaign settings for future reference and training purposes.
- 2026-03-25T15:28:43Z
- San Diego, CA
- onsite
- Permanent
- 130000.00 - 165000.00 USD / Yearly
- <p>We are looking for a skilled Business Systems Administrator/Manager to oversee and optimize enterprise IT systems for a dynamic organization in San Diego, California. In this role, you will manage and integrate key platforms, including NetSuite, ServiceNow, and Salesforce, while ensuring seamless operations across logistics, sales, and customer service workflows. This is an excellent opportunity for someone with a strong attention to detail, a solid technical background, and a deep understanding of business processes.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain NetSuite systems, ensuring seamless integration with warehouse, shipping, finance, and operational tools.</p><p>• Configure and support ServiceNow workflows, integrations, and support processes to enhance system functionality.</p><p>• Oversee Salesforce administration, including user management, data flow support, and customizations.</p><p>• Manage and troubleshoot integrations across platforms using tools like Boomi, MuleSoft, and Microsoft Fabric.</p><p>• Develop and implement custom solutions utilizing SuiteScript, SuiteFlow, SuiteQL, RESTlets, and automation tools.</p><p>• Translate business requirements from logistics, operations, and sales into scalable technical solutions.</p><p>• Diagnose and resolve issues related to data quality, workflows, and cross-platform integrations.</p><p>• Perform testing, quality assurance, and validation for system updates and enhancements.</p><p>• Create comprehensive documentation and training materials for end-users.</p><p>• Collaborate with cross-functional teams to drive technology initiatives and align systems with business goals.</p><p>• Exercise vendor relations to assist when needed</p><p><br></p>
- 2026-03-17T22:14:06Z