<p>Service Administrator</p><p><strong>Construction Company</strong></p><p>We are seeking a highly organized and customer-focused <strong>Service Administrator</strong> to support our service team. This individual will play a key role in coordinating service requests, scheduling technicians, communicating with customers, and ensuring service documentation and administrative processes are completed accurately and efficiently.</p><p>Responsibilities</p><ul><li>Receive and process incoming service requests from customers via phone and email</li><li>Coordinate and schedule technicians for inspections, repairs, maintenance, and service calls</li><li>Communicate appointment details, service updates, and scheduling changes with customers</li><li>Prepare work orders, service tickets, proposals, and other service-related documentation</li><li>Enter and maintain accurate customer, job, and service information in the company database</li><li>Track technician schedules and assist with dispatching and daily scheduling needs</li><li>Review completed service reports and ensure all required documentation is received</li><li>Assist with customer follow-up regarding outstanding proposals, service recommendations, and upcoming services</li><li>Support the preparation of invoices and ensure completed work orders are submitted to the appropriate departments</li><li>Maintain organized electronic and physical files for service records, job documentation, and customer information</li><li>Assist with purchasing, ordering materials, and coordinating with vendors as needed</li><li>Provide general administrative support to the Service Manager and service team</li><li>Deliver exceptional customer service while handling multiple priorities in a fast-paced environment</li></ul><p><br></p>