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2 results for Communications Specialist in San Diego, CA

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling high-volume inbound inquiries, and connecting community members with appropriate services and support. In this role, you will serve as a key point of contact, deliver thoughtful assistance across multiple communication channels, and maintain accurate records in web-based platforms. Responsibilities: • Handle incoming calls and inquiries with professionalism, empathy, and a strong focus on resolving client needs efficiently. • Record client conversations, outcomes, and follow-up details in CRM and other web-based systems with a high degree of accuracy. • Guide individuals to relevant programs, benefits, and community resources based on their questions and circumstances. • Work closely with internal departments to coordinate responses and ensure each case is addressed in a timely manner. • Maintain current knowledge of organizational services, referral options, and support resources to provide reliable information. • Deliver a consistently positive customer experience through phone, chat, and written communication. • Use tools and platforms such as Avaya CMS, CRM applications, and standard Microsoft Office programs to manage daily tasks effectively.
2026-09-14T00:00:00Z

Client Experience Specialist

Cardiff-by-the-Sea, CA
onsite
Temporary / Contract
24 - 28 USD / Hourly
YOU'RE NOT JUST ANSWERING THE PHONE — YOU'RE THE FACE OF THE COMPANY.A growing healthcare services organization in Oceanside is searching for a Client Experience Specialist to join its customer support team.We're looking for someone who genuinely enjoys helping people and knows how to turn a frustrating customer interaction into a positive experience. You'll communicate with clients throughout the day while coordinating appointments, resolving issues, updating records, and working behind the scenes with internal departments.This is a strong opportunity for someone who wants to take their customer service experience into a more professional client services or operations environment. YOUR DAY-TO-DAY<ul><li>Serve as a primary point of contact for clients</li><li>Respond to phone, email, and online inquiries</li><li>Schedule and coordinate appointments</li><li>Answer questions regarding services and accounts</li><li>Resolve customer concerns professionally</li><li>Document client interactions accurately</li><li>Follow up on open requests and outstanding issues</li><li>Coordinate with internal departments to resolve problems</li><li>Maintain customer information in company systems</li><li>Process service requests and updates</li><li>Identify recurring customer issues and communicate trends to management</li><li>Assist with reports and administrative projects</li><li>Maintain confidentiality of client information</li><li>Provide a consistently positive customer experience</li></ul>
2026-09-02T00:00:00Z