<p>Our client, a growing company in the timeshare and hospitality industry, is seeking a motivated Collections Agent for a temp-to-hire opportunity. This role is ideal for someone with high-volume collections experience who is comfortable handling inbound and outbound calls while maintaining professionalism and strong customer service.</p><p>The ideal candidate will have prior experience in timeshare, hotel, or hospitality collections environments and be comfortable working in a fast-paced setting with performance-driven goals.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle high-volume outbound and inbound collections calls regarding delinquent accounts</li><li>Negotiate payment arrangements and resolve past due balances</li><li>Document all customer interactions and payment activity accurately</li><li>Follow up on outstanding accounts in a timely and professional manner</li><li>Maintain compliance with company policies and collections regulations</li><li>Work closely with internal departments to resolve billing disputes and account issues</li><li>Meet daily and weekly collections and call volume goals</li></ul><p><br></p>
<p><strong>Robert Half </strong>is seeking a Collections Specialist to support a high-volume accounts receivable and collections operation. The Collections Specialist will play a key role in maintaining healthy cash flow by managing outstanding accounts and ensuring timely payments. The ideal candidate is detail-oriented, persistent, and comfortable communicating with clients in a professional manner. A proven ability to stay organized and work in a fast-paced, deadline-driven environment is essential. This contract to potential permanent opportunity is located in the San Diego region and will be onsite or hybrid.</p><p><br></p><p><strong>Key Responsibilities for the Collections Specialist:</strong></p><ul><li>Monitor accounts receivable aging reports and identify overdue accounts</li><li>Contact customers via phone and email to collect outstanding balances</li><li>Resolve billing discrepancies and payment issues in a timely manner</li><li>Maintain accurate records of all collection activities and communications</li><li>Collaborate with internal teams to address account concerns</li><li>Negotiate payment plans when appropriate</li><li>Prepare and distribute collection notices and statements</li><li>Support cash application and reconciliation processes</li><li>Assist with reporting and tracking of collection metrics</li><li>Escalate complex or high-risk accounts as needed</li></ul><p><br></p><p><strong>While on contract, working with Robert Half will provide the ideal Collections Specialist with benefit options and exposure to high-volume AR systems and processes.</strong></p><p><br></p>