<p>The Bilingual Human Resources Manager is responsible for overseeing daily HR operations while helping drive employee engagement, compliance, recruiting, training, and overall workforce support across the organization. This position serves as a strategic and operational partner to leadership and employees, ensuring HR initiatives align with business goals and company culture. The ideal candidate is bilingual in English and Spanish, highly organized, approachable, and capable of managing both employee relations and administrative HR functions in a fast-paced environment. This role requires someone who can effectively balance compliance, communication, recruiting, and employee development while maintaining professionalism and confidentiality at all times.</p><p><br></p><p><strong><u>CORE RESPONSIBILITIES</u></strong></p><p>Employee Relations & HR Support</p><ul><li>Serve as a primary point of contact for employee questions regarding HR policies, procedures, benefits, and workplace concerns</li><li>Support managers with coaching, employee development, performance management, and corrective action processes</li><li>Conduct employee investigations and assist with conflict resolution in a professional and confidential manner</li><li>Maintain employee records and HR documentation in compliance with company policies and labor laws</li><li>Assist with leave administration, accommodations, workers’ compensation, and employee support processes</li><li>Promote employee engagement initiatives, recognition programs, and workplace culture activities</li></ul><p>Recruitment & Onboarding</p><ul><li>Manage full-cycle recruiting efforts including sourcing, interviewing, and onboarding</li><li>Partner with department leaders to identify staffing needs and hiring priorities</li><li>Coordinate onboarding and orientation programs for new hires</li><li>Maintain recruitment metrics and assist with workforce planning initiatives</li><li>Attend hiring events, networking functions, and recruiting activities as needed</li></ul><p>Compliance & HR Operations</p><ul><li>Ensure compliance with federal, state, and local employment laws and regulations</li><li>Support HR audits, I-9 compliance, and employee file management</li><li>Assist with policy updates, HR reporting, and process improvements</li><li>Maintain HRIS records and employee data accuracy</li><li>Support payroll coordination and benefits administration processes</li></ul>
<p>Our client is seeking a professional and service-focused <strong>Customer Service Representative</strong> to support customers, resolve inquiries, and deliver a positive experience with every interaction. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve customer concerns, provide product or service information, and escalate complex issues when needed. </li><li>Document customer interactions accurately in company systems. </li><li>Maintain a high level of professionalism, empathy, and customer satisfaction. </li><li>Collaborate with internal teams to ensure prompt resolution of customer needs. </li><li>Support general administrative or service-related tasks as assigned. </li></ul><p><br></p>
<p>Our client is seeking a professional and service-oriented Customer Service Representative to provide exceptional support to customers and help ensure a positive client experience. This role is ideal for someone with strong communication skills, a problem-solving mindset, and the ability to manage a high volume of inquiries in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.</li><li>Resolve customer questions related to products, services, orders, accounts, or general support needs.</li><li>Document customer interactions accurately and maintain up-to-date records in internal systems.</li><li>Escalate complex issues appropriately while ensuring timely follow-up and resolution.</li><li>Process orders, returns, updates, and service requests with accuracy and attention to detail.</li><li>Collaborate with internal departments to address customer concerns and improve service delivery.</li><li>Maintain a professional, empathetic, and solutions-focused approach in all customer interactions.</li><li>Support additional administrative or operational tasks as needed.</li></ul><p><br></p>
<p><strong>Job Summary</strong></p><p>Robert Half is partnering with a well-established wealth management firm seeking a polished and proactive Senior Client Services Representative to join their growing team. This individual will serve as a key point of contact for high-net-worth clients, providing exceptional service and operational support to financial advisors while ensuring a seamless client experience.</p><p><br></p><p>The ideal candidate is detail-oriented, client-focused, and experienced in handling complex administrative and account servicing responsibilities within a financial services environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary contact for client inquiries, account maintenance requests, and service-related matters</li><li>Support financial advisors with day-to-day operations, scheduling, reporting, and client communications</li><li>Prepare and process new account paperwork, transfers, distributions, and account updates accurately and efficiently</li><li>Coordinate client meetings, prepare presentation materials, and assist with follow-up communications</li><li>Maintain accurate client records and ensure compliance with industry regulations and internal policies</li><li>Monitor account activity and proactively identify service issues or operational discrepancies</li><li>Build and maintain strong relationships with clients by delivering a high level of professionalism and responsiveness</li><li>Assist with special projects, operational initiatives, and process improvements as needed</li><li>Collaborate cross-functionally with custodians, internal departments, and external partners to resolve issues promptly</li></ul><p><br></p>
<p><strong>About the Role</strong></p><p>Robert Half is partnering with a growing construction company seeking a Client Services Associate with strong experience in customer service and construction operations support. This role serves as a key point of contact for clients, ensuring timely communication, accurate order and project updates, and a high level of service throughout the customer lifecycle.</p><p>The ideal candidate is highly responsive, detail-oriented, and experienced working in a construction environment where coordinating orders, resolving issues, and maintaining strong client relationships are essential.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for clients regarding order status, project updates, service requests, and general inquiries</li><li>Respond to incoming phone calls and emails in a timely, professional manner while providing accurate information and updates</li><li>Provide proactive communication to clients regarding order tracking, delivery timelines, material availability, and project progress</li><li>Coordinate with internal departments (operations, sales, procurement, and project management) to ensure client needs are met</li><li>Research and resolve client issues related to orders, billing discrepancies, service delays, or product availability</li><li>Maintain accurate records of all client interactions, service requests, and order updates in CRM or ERP systems</li><li>Assist with processing and tracking purchase orders, change orders, and related documentation</li><li>Monitor open orders and ensure clients receive timely status updates throughout the lifecycle of each project</li><li>Support scheduling and coordination of deliveries, installations, or service timelines as needed</li><li>Identify service gaps or recurring issues and escalate appropriately to ensure client satisfaction</li><li>Collaborate cross-functionally to ensure smooth communication between field teams, vendors, and customers</li><li>Support reporting and data entry related to client activity, order status, and service metrics</li></ul><p><br></p>