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2 results for Tier 2 It Technician in San Antonio, TX
- Austin, TX
- onsite
- Temporary / Contract
- 42.75 - 49.50 USD / Hourly
- <p><strong>IT Support Lead</strong></p><p>On-site | Austin, TX | Contract</p><p><br></p><p>We are looking for an experienced IT Support Lead to join our team in Austin, Texas. In this role, you will act as the primary IT presence for a local office, serving approximately 150 end users. This is a long-term contract position offering the opportunity to take ownership of IT operations and collaborate with global teams to ensure seamless technology support.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide Level 1 and Level 2 technical support for onsite and remote users, addressing immediate IT needs efficiently.</p><p>• Serve as the escalation point for local IT issues, coordinating with global support teams as required.</p><p>• Manage endpoint engineering tasks and perform light system administration to maintain operational efficiency.</p><p>• Administer Jamf for Mac devices, including provisioning, group management, and laptop deployments.</p><p>• Troubleshoot and support a variety of cloud-based applications used across the organization.</p><p>• Ensure optimal performance and user support in Windows-based environments.</p><p>• Monitor and manage service desk tickets to resolve issues promptly and effectively.</p><p>• Maintain the functionality of virtual desktop infrastructure (VDI) and provide deskside support as needed.</p><p>• Implement best practices for IT service management (ITSM) and Active Directory administration.</p><p>• Collaborate with stakeholders to identify and address technology needs proactively.</p>
- 2026-04-24T13:58:44Z
- Austin, TX
- onsite
- Temporary / Contract
- 21.00 - 24.00 USD / Hourly
- <p>We are looking for a Help Desk Specialist to support end users in a hybrid role based in Austin, Texas. This Long-term Contract opportunity is ideal for an entry-level candidate who is detail oriented and enjoys solving technical issues, delivering strong customer support, and working across both onsite and remote environments. The position focuses on day-to-day desktop support, ticket resolution, and content updates while helping maintain a smooth experience for employees and visitors.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical assistance for end users by resolving common hardware, software, and access-related issues in a timely manner.</p><p>• Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure accurate updates through resolution.</p><p>• Perform password resets and assist users with account access concerns while following established support procedures.</p><p>• Support Microsoft Office 365 applications by addressing user questions, basic configuration needs, and routine functionality problems.</p><p>• Deliver a high level of customer service in a public-facing support environment, assisting users both remotely and in person.</p><p>• Troubleshoot desktop and end-user issues through remote support tools as well as onsite desk-side assistance when needed.</p><p>• Help with content-related updates and other routine support tasks that contribute to daily operational continuity.</p>
- 2026-04-21T21:58:44Z