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1 result for Quality Assurance Software Analyst in San Antonio, TX

Business Analyst

San Antonio, TX
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Business Analyst to support incident operations for live business systems in San Antonio, Texas. This Long-term Contract position is suited for a hands-on, detail-oriented individual who can assess production issues, coordinate response efforts, and help drive timely resolution in fast-moving environments. The role works closely with technical and operational partners to improve incident handling, strengthen documentation, and contribute to post-incident review activities. Responsibilities: • Evaluate incoming incidents, determine business impact and urgency, and assign the appropriate priority level for response. • Partner with Engineering, Product, Support, and Operations teams to keep issue response aligned and moving toward resolution. • Monitor incidents from initial identification through closure, ensuring updates, ownership, and follow-up actions remain on track. • Review recurring production issues to identify patterns, operational risks, and opportunities for stronger controls. • Contribute to root cause investigations and help document findings, corrective actions, and lessons learned after incidents are resolved. • Maintain accurate incident records, timelines, and supporting documentation to preserve workflow quality and audit readiness. • Drive clear accountability across teams by confirming next steps, escalating blockers, and keeping stakeholders informed during active issues. • Use operational data such as logs, metrics, and alerts to support analysis and improve incident response effectiveness.
2026-05-26T00:00:00Z