<p><strong>Technical Support Engineer</strong></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Robert Half</strong> is partnering with an Austin-based technology company to hire a Technical Support Engineer (contract-to-hire). This role will support the organization's technology environment, collaboration platforms, endpoint infrastructure, and workplace technology. It combines hands-on technical support with infrastructure administration, automation, system reliability, and conference room technologies. The ideal candidate is equally comfortable troubleshooting executive support issues, managing workplace technology, improving operational processes, and supporting enterprise systems and cloud platforms.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide exceptional technical support for employees, executives, and key stakeholders.</li><li>Support and maintain endpoint devices, collaboration tools, workplace technology, and core business systems.</li><li>Troubleshoot hardware, software, network, and application issues while driving timely resolution.</li><li>Manage conference room, audio/visual, and video conferencing technologies to ensure a seamless user experience.</li><li>Coordinate hardware deployments, repairs, inventory management, onboarding, and offboarding activities.</li><li>Develop and maintain technical documentation, knowledge base articles, and self-service resources.</li><li>Identify opportunities for automation, process improvement, and operational efficiency.</li><li>Partner with infrastructure, security, and business technology teams on projects and strategic initiatives.</li><li>Participate in on-call support and after-hours maintenance activities as needed.</li></ul>
<p><strong>Technical Support Engineer</strong></p><p>On-site | Austin, TX | Full Time</p><p><br></p><p><strong>Robert Half</strong> is partnering with an Austin-based technology company to hire a Technical Support Engineer. This role will support the organization's technology environment, collaboration platforms, endpoint infrastructure, and workplace technology. It combines hands-on technical support with infrastructure administration, automation, system reliability, and conference room technologies. The ideal candidate is equally comfortable troubleshooting executive support issues, managing workplace technology, improving operational processes, and supporting enterprise systems and cloud platforms.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide exceptional technical support for employees, executives, and key stakeholders.</li><li>Support and maintain endpoint devices, collaboration tools, workplace technology, and core business systems.</li><li>Troubleshoot hardware, software, network, and application issues while driving timely resolution.</li><li>Manage conference room, audio/visual, and video conferencing technologies to ensure a seamless user experience.</li><li>Coordinate hardware deployments, repairs, inventory management, onboarding, and offboarding activities.</li><li>Develop and maintain technical documentation, knowledge base articles, and self-service resources.</li><li>Identify opportunities for automation, process improvement, and operational efficiency.</li><li>Partner with infrastructure, security, and business technology teams on projects and strategic initiatives.</li><li>Participate in on-call support and after-hours maintenance activities as needed.</li></ul><p><br></p>
<p><strong>Desktop Support Analyst II</strong></p><p>Onsite | Austin, TX | Contract with potential to hire</p><p><br></p><p>Robert Half is partnering with a retail client to hire a <strong>Desktop Support Analyst II</strong> <em>(contract with opportunity to go full-time) </em>to provide hands-on technical support for end users across a Microsoft-centric environment. This role will be responsible for troubleshooting hardware, software, and access-related issues. The ideal candidate is customer-focused, technically proficient, and capable of resolving escalated support issues in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide Tier 2 desktop and end-user support for Windows 11 workstations, laptops, and POS equipment.</p><p>• Support user accounts, permissions, and device management within Azure Active Directory (Entra ID).</p><p>• Diagnose common hardware, software, and operating system problems and apply practical solutions to restore functionality.</p><p>• Configure, enroll, update, and maintain endpoint devices while enforcing security and compliance policies.</p><p>• Perform software installations, hardware upgrades, system imaging, and asset management activities.</p><p>• Manage and deploy devices using Microsoft Intune and Windows Autopilot.</p><p>• Provide support for Shopify POS systems, including retail hardware.</p><p>• Create and maintain technical documentation, user guides, and knowledge base articles.</p><p>• Participate in onboarding and offboarding processes, including account provisioning, device deployment, and access management.</p><p>• Utilize Zendesk to manage support tickets, document resolutions, and maintain service level agreements (SLAs).</p>
<p><strong>Infrastructure & Connectivity Lead</strong></p><p>Onsite | Buda, TX | Contract</p><p><br></p><p>Robert Half is hiring an Infrastructure & Connectivity Lead to own infrastructure strategy and integration planning during a complex transformation program. This individual will provide technical leadership across server, virtualization, storage, networking, and connectivity domains.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead assessment and documentation of enterprise infrastructure environments.</li><li>Define future-state architecture and integration roadmaps.</li><li>Direct infrastructure consolidation, migration, and modernization initiatives.</li><li>Oversee networking, connectivity, virtualization, storage, and datacenter technologies.</li><li>Drive dependency mapping, risk assessments, and infrastructure rationalization efforts.</li><li>Partner with business and technical stakeholders throughout project execution.</li></ul>
We are looking for a Restaurant Technology Manager to lead day-to-day technology support and system reliability for a multi-location hospitality organization in Texas. This on-site role is suited for a hands-on IT specialist who can resolve technical issues, partner with business leaders, and keep essential platforms performing effectively across operations. The position also plays an important role in coordinating vendors, strengthening user adoption, and guiding technology enhancements that support the business as it grows.<br><br>Responsibilities:<br>• Oversee the performance and upkeep of hardware, software, and operational technology used across multiple hospitality sites.<br>• Diagnose and resolve issues affecting computers, mobile devices, peripherals, network components, and restaurant-related systems.<br>• Organize device installations, refreshes, repairs, and replacements while maintaining accurate records for asset tracking and lifecycle planning.<br>• Support cloud-based business applications by managing user access, system settings, and day-to-day functionality.<br>• Monitor connections and data flow between core platforms, partnering with providers and internal teams to address disruptions quickly.<br>• Deliver responsive technical assistance to employees, including account setup and removal for new hires and departing staff.<br>• Create clear training materials and support documentation to help users adopt systems confidently and solve common issues independently.<br>• Manage relationships with external technology vendors, including service coordination, license oversight, and review of support agreements.<br>• Contribute to budgeting, cost control, and process improvement efforts by evaluating technology spending and identifying practical efficiencies.<br>• Lead or support rollouts, upgrades, relocations, and expansion-related technology projects, including testing, deployment coordination, and occasional after-hours support when business needs require it.
<p>We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience.</p><p><br></p><p>Responsibilities:</p><p>• Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.</p><p>• Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.</p><p>• Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.</p><p>• Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.</p><p>• Prepare, configure, back up, and update computer systems to support business operations and user readiness.</p><p>• Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.</p><p>• Support account and access-related tasks within Active Directory and related enterprise environments.</p><p>• Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.</p>
<p>We are looking actively partnering with an Austin-based client to identify an <strong>IT support specialist II.</strong> This contract opportunity is ideal for someone who thrives in a predominantly Mac-based environment, enjoys solving Level 2 support issues, and can create a smooth technology experience for both employees and leadership. The role will play a key part in endpoint support, collaboration tools, onboarding activities, and conference room technology while delivering effective, user-friendly assistance every day. <strong>This position is onsite 5 days a week in Austin, Tx, must currently live in the Austin area.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Deliver onsite Level 2 desktop and help desk support for employees, resolving day-to-day hardware, software, and access issues in a timely manner.</p><p>• Support a primarily Mac-based environment while also assisting with common endpoint and operating system troubleshooting needs across the business.</p><p>• Set up and maintain laptops, monitors, docking accessories, and other peripherals for new team members, existing staff, and employee departures.</p><p>• Administer and support workplace applications such as Slack, Zendesk, Zoom, and other cloud-based collaboration tools to keep teams productive.</p><p>• Maintain conference room and audio/visual technology, perform recurring room checks, and provide hands-on support for meetings and live events when needed.</p><p>• Offer high-touch technical assistance to executives and other priority users, ensuring a thorough and responsive support experience.</p><p>• Track, update, and resolve service requests through the ticketing system while monitoring support channels and communicating status clearly to users.</p><p>• Coordinate hardware repairs, equipment recovery, asset tracking, and responsible device disposal processes to maintain accurate inventory and lifecycle management.</p><p>• Create and improve documentation, self-service materials, and knowledge resources that help employees use technology more effectively.</p><p>• Participate in support coverage and after-hours or on-call activities as required to address maintenance or urgent technical issues</p>
We are looking for an experienced IT Director to lead technology strategy and operations for the organization in San Antonio, Texas. This role serves as a key partner to leadership, aligning technology priorities with business goals while fostering reliable, secure, and efficient systems across the enterprise. The ideal candidate brings a balanced approach to strategic planning, operational oversight, and stakeholder collaboration, with the ability to guide modernization efforts in a practical and business-focused way.<br><br>Responsibilities:<br>• Collaborate with executives and department leaders to assess operational needs and shape technology solutions that support organizational goals.<br>• Provide overall direction for IT priorities, serving as the primary advisor on technology decisions, planning, and investment alignment.<br>• Oversee core infrastructure, cybersecurity controls, identity and access practices, backup readiness, and business continuity measures to reduce risk and maintain stability.<br>• Manage relationships with external service providers and technology vendors, setting expectations, reviewing performance, and ensuring delivery meets agreed service standards.<br>• Guide the administration and improvement of enterprise applications, integrated systems, data flows, and workflow platforms to support effective business operations.<br>• Lead technology initiatives such as system upgrades, implementations, migrations, and process improvement efforts from planning through execution.<br>• Establish and maintain IT policies, standards, documentation, and operating procedures that improve consistency, governance, and compliance.<br>• Support budgeting and long-range technology planning by evaluating priorities, recommending investments, and aligning resources with high-impact needs.<br>• Promote organization-wide adoption of tools and processes by building strong cross-functional relationships and encouraging a service-oriented, solutions-focused technology environment.
We are looking for a Business Applications Administrator to support and enhance core business systems in San Antonio, Texas. This role works closely with employees across the organization to understand operational needs, improve workflows, and ensure applications are configured to support day-to-day work effectively. The ideal candidate combines technical administration skills with strong business partnership, helping users solve problems, adopt new tools, and get more value from critical platforms.<br><br>Responsibilities:<br>• Partner with staff across departments to gather business needs, analyze current processes, and recommend practical system-based solutions.<br>• Administer and configure business applications to align with operational goals, user needs, and evolving organizational priorities.<br>• Convert functional requirements into streamlined workflows, system settings, and process improvements within supported platforms.<br>• Investigate and resolve application issues, providing timely support to users and maintaining reliable system performance.<br>• Develop and update clear documentation for system configurations, procedures, training materials, and support processes.<br>• Deliver user training and ongoing guidance to help employees use applications effectively and adopt new features with confidence.<br>• Identify opportunities to improve efficiency through workflow refinement, automation, and stronger application usage standards.<br>• Contribute to system implementations, upgrades, integrations, and related technology initiatives that impact business operations.<br>• Help create consistent practices for governing, supporting, and managing applications across the organization.
We are looking for a Manager/Director level candidate to join a contract-to-permanent role based in San Antonio, Texas, to help support initiatives around Data Analytics and AI. In this role, you will partner with stakeholders across multiple business functions to uncover opportunities, shape technology-driven solutions, and guide analytics initiatives that improve decision-making. This position will play a key role in leading business intelligence efforts, with a strong focus on Power BI, data strategy, and modern cloud-enabled architectures. <br> Responsibilities: • Drive cross-functional analysis to identify business challenges, define opportunities for improvement, and recommend practical technology solutions aligned with organizational goals. • Lead the design and advancement of analytics and business intelligence capabilities, including oversight of Power BI reporting environments and semantic or tabular data models. • Collaborate with technical teams and business leaders to translate operational needs into scalable data, reporting, and application requirements. • Provide leadership across the software development lifecycle, supporting planning, solution design, delivery, testing, and ongoing enhancement activities. • Architect and integrate both on-premises and cloud-based platforms to support reporting, data access, and enterprise analytics initiatives. • Guide data warehousing strategies and SQL-based data solutions to ensure reliable, high-quality information is available for business users. • Support the implementation of cloud technologies and connected systems, including integration work involving XML and related standards such as XPath. • Mentor and coordinate development resources, helping ensure delivery standards, technical quality, and best practices are consistently followed.