We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
We are looking for a skilled Network Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize enterprise-level network environments, ensuring seamless connectivity and robust performance. The ideal candidate will bring expertise in designing, implementing, and supporting complex network solutions tailored to business needs.<br><br>Responsibilities:<br>• Provide Tier 2 support to resolve network issues and maintain optimal system functionality.<br>• Design, implement, and integrate advanced network solutions to meet specific business requirements.<br>• Ensure the integrity and availability of network systems by applying best practices across multiple platforms.<br>• Manage and configure Cisco routers, firewalls, and load balancing systems to optimize network performance.<br>• Monitor and troubleshoot issues with data center technologies and infrastructure.<br>• Collaborate with cross-functional teams to enhance network security and performance.<br>• Configure and maintain Border Gateway Protocol (BGP) for seamless data routing.<br>• Implement and manage Palo Alto and Cisco ASA firewalls to strengthen network security.<br>• Maintain documentation of network configurations and processes for operational efficiency.<br>• Stay updated on emerging technologies and recommend upgrades to existing systems.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire a <strong>Network Engineer (contract).</strong> Please note, that this is a <strong>hybrid role</strong> and will require 3+ days onsite per week.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Implement and maintain network infrastructure to deliver availability, scalability and security</li><li>Build and utilize advanced tools like Prometheus and Grafana to enhance observability, monitor network health, and ensure performance</li><li>Manage and optimize complex routing protocols</li><li>Configure and manage firewalls similar to Juniper or Palo Alto, to enforce security policies</li><li>Maintain and write automation scrips using Python, Bash, or Ansible</li><li>Track network incidents with precision</li></ul>
