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1 result for Help Desk Tier 3 in San Antonio, TX
- San Antonio, TX
- onsite
- Permanent / Full Time
- 55000 - 60000 USD / Yearly
- We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees across our banking environment in San Antonio, Texas. This role focuses on resolving day-to-day technology issues, supporting endpoint devices and user access, and helping maintain a secure, efficient workplace. The ideal candidate is comfortable balancing hands-on troubleshooting with documentation, coordination, and continuous improvement of support processes.<br><br>Responsibilities:<br>• Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution.<br>• Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials.<br>• Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments.<br>• Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation.<br>• Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards.<br>• Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively.<br>• Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints.<br>• Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement.<br>• Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks.<br>• Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting.
- 2026-06-05T00:00:00Z