Add your latest resume to match with open positions.

4 results for Help Desk Analyst I in San Antonio, TX

Help Desk Analyst

Austin, TX
onsite
Temporary
23.78 - 32.77 USD / Hourly
Help Desk Analyst On-site | Austin, TX | Contract-to-Hire Responsibilities:<ul><li>Provide first‑ and second‑level technical support to end users via phone, email, chat, and ticketing systems</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner</li><li>Log, track, and update support tickets, ensuring accurate documentation and proper escalation when needed</li><li>Support Windows/macOS operating systems, Microsoft 365, email, printers, VPNs, and basic networking issues</li><li>Assist users with account setup, password resets, permissions, and access management (Active Directory / Azure AD)</li><li>Educate users on best practices, system usage, and basic troubleshooting steps</li><li>Perform system checks, software installs, updates, and patches</li><li>Coordinate with internal IT teams and vendors to resolve complex issues</li></ul>
2026-04-07T14:08:46Z

IT Technician

Austin, TX
onsite
Temporary
23.78 - 32.77 USD / Hourly
IT TechnicianOn-site | Austin, TX | Contract-to-Hire <ul><li>Install, configure, maintain, and support computer systems, hardware, and software</li><li>Provide technical support to end users for desktops, laptops, printers, mobile devices, and peripherals</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues</li><li>Set up and manage user accounts, permissions, and access (Active Directory / Azure AD)</li><li>Perform system updates, patches, and routine maintenance</li><li>Image, deploy, and replace workstations and equipment</li><li>Support Windows and/or macOS operating systems and common business applications</li><li>Document incidents, resolutions, and procedures in ticketing systems</li><li>Assist with network setup, cabling, and basic troubleshooting (LAN/WAN, Wi‑Fi)</li><li>Escalate complex issues to senior IT staff or specialized teams as needed</li></ul>
2026-04-07T14:33:45Z

IT Manager/Director

Seguin, TX
onsite
Permanent
150000.00 - 220000.00 USD / Yearly
IT Manager in the Industrial Power Systems Division (IPSD) segment of the Power & Energy GCIO organization. We are seeking an experienced IT Manager for our IPSD Large Engine facilities in South Texas. In this role, you will lead a team of 7-10 IT professionals who are responsible for providing application and site support for Seguin, Schertz and San Antonio. The role is responsible for supporting operations, technical infrastructure, project/portfolio execution, supporting strategic enterprise programs and leading modernization of systems aligned to strategic roadmaps. The selected candidate must establish and maintain strong relationships with business partners, a global team of IT professionals and software vendors. Additionally, the incumbent will serve as a strategic IT business partner ensuring the delivery of high-quality, innovative solutions that align with business objectives. The scope manages 7-8 Caterpillar staff & 2-3 agency staff across 3 sites, and $6M in technology spend. What You Will Do: Lead and motivate a team overseeing the performance of individual team members and the team, fostering a culture of Lean, innovation and modeling Our Behaviors and Our Values In Action. Drive innovation and solve complex business challenges by deploying new technologies that enable modernization, strengthen digital and AI capabilities, while leading process improvements and automation to improve operational excellence. Manage the development, deployment, maintenance, and integration of IT applications aligned to business-relevant IT strategies, priorities and strategic roadmap. Build and maintain relationships with business partners, vendors, and Caterpillar IT driving alignment in goals, strategy, priorities, and outcomes. Remove roadblocks and prioritize resources to achieve strategic business objectives. What You Will Have: Leadership: Proven experience in leading and managing application or site support teams. Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization. Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization. Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers). Top Candidates Will Also Have: Bachelor’s Degree in Computer Science, Information Technology, or related field Strong skills in planning, initiating actions, delegation, consensus building, decision-making, and leadership. Experience in industrial manufacturing and digital transformation. Familiarity with multiple technologies (Distributed, Mainframe, Integration, MES, ERP). Strong communication and conflict management skills, accountability, relationship building Project management expertise (scope, cost, time estimation, resource planning). Additional Information: Travel is less than 10%
2026-03-19T15:38:43Z

IT Director

Austin, TX
onsite
Temporary
68.00 - 80.00 USD / Hourly
IT DirectorOn-site | Austin, TX | Fractional Robert Half is hiring an experienced IT Director to join a high-tech engineering team in Austin, Texas. This long-term fractional position offers the opportunity to lead and optimize IT operations, ensuring seamless functionality and innovation within the organization. The ideal candidate will bring a strong technical skill set and leadership capabilities to oversee critical systems and drive strategic IT initiatives. Responsibilities:• Lead the management and maintenance of IT infrastructure, including hardware, software, and network systems.• Oversee the implementation and optimization of Active Directory and backup technologies.• Manage Cisco technologies to ensure robust and secure communication networks.• Develop and enforce configuration management processes to maintain system integrity.• Collaborate with cross-functional teams to align IT strategies with business goals.• Conduct regular assessments of systems to identify and mitigate risks.• Supervise the procurement, installation, and upgrade of computer hardware and software.• Provide leadership and guidance to the IT team, fostering a culture of innovation and accountability.• Ensure compliance with environmental and quality standards in IT operations.• Monitor and enhance system performance to support organizational efficiency.
2026-04-16T01:13:42Z