<p><strong>Robert Half </strong>is actively partnering with an Austin-based client to identify a <strong>Help Desk Technician (contract). </strong>In this role, you’ll be the first point of contact for employees experiencing technical issues, providing timely and effective solutions to ensure smooth business operations. <strong>This is an on-site role in Austin.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to user inquiries via phone, email, or ticketing system regarding hardware, software, and network issues.</li><li>Diagnose and resolve technical problems, escalating complex issues to appropriate teams when necessary.</li><li>Install, configure, and troubleshoot desktop and laptop computers, mobile devices, printers, and other peripherals.</li><li>Maintain accurate records of support requests and resolutions using the help desk ticketing system.</li><li>Provide onboarding technical support for new employees, including account setup and equipment provisioning.</li><li>Assist in maintaining IT documentation and knowledge base articles.</li><li>Collaborate with other IT team members to improve support processes and user experience</li></ul>
<p>We are looking for a detail-oriented Desktop Support Analyst to join a well-established company in San Antonio, Texas. This is ideal for candidates with 1-2 years of experience who are eager to grow their IT skills in a dynamic and fast-paced work environment. The role involves providing high-quality technical support to end users, ensuring their hardware and software needs are effectively addressed.</p><p><br></p><p>Responsibilities:</p><p>• Document and categorize all technical issues and service requests accurately using the IT service desk tool.</p><p>• Offer remote support to end users through tools like Skype for Business and the IT service desk application.</p><p>• Manage user accounts and permissions using Active Directory and Office 365.</p><p>• Deliver hands-on troubleshooting and support for hardware and software issues at user workstations.</p><p>• Utilize internal and external resources, such as manuals, knowledge bases, and vendor support, to resolve technical problems.</p><p>• Maintain and update technical documentation to ensure a seamless support process.</p><p>• Collaborate with team members to identify and implement process improvements for IT support.</p><p>• Ensure timely resolution of tickets while meeting service-level agreements.</p><p>• Provide excellent customer service to internal staff, addressing their IT needs promptly and professionally.</p>
We are looking for an experienced IT Director to lead and oversee the technology infrastructure and operations within our organization. Based in Live Oak, Texas, this role requires a visionary leader who can align IT strategies with business objectives while managing daily operations and long-term initiatives. The ideal candidate will possess strong leadership skills, technical expertise, and a proven ability to drive innovation and efficiency.<br><br>Responsibilities:<br>• Develop and implement strategic IT plans that align with organizational goals and foster long-term growth.<br>• Lead and mentor teams responsible for infrastructure, service desk operations, and cloud systems.<br>• Optimize daily IT operations across multiple locations, ensuring reliability, security, and scalability of systems.<br>• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.<br>• Collaborate on cross-functional IT projects, integrating enterprise tools, collaboration systems, and jobsite technologies.<br>• Drive the adoption of modernized and automated processes to enhance IT operations.<br>• Manage risk and security protocols, including disaster recovery planning and backup systems.<br>• Build and maintain strong vendor relationships, overseeing contracts and budgets for infrastructure-related services.<br>• Ensure compliance with cybersecurity standards in partnership with the Information Security team.<br>• Partner with IT project managers to deliver infrastructure projects on schedule and aligned with business priorities.
<p>Key Responsibilities</p><p>End-User Support & IT Operations:</p><p>● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.</p><p>● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.</p><p>● Lead the procurement and inventory management of hardware/software assets.</p><p>● Enforce IT policies related to data security, access control, and compliance standards.</p><p>Infrastructure & Network Administration</p><p>● Ensure high availability and performance of wired and wireless networks across all U.S. sites.</p><p>● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.</p><p>● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.</p><p>Cloud Services & System Administration:</p><p>● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.</p><p>● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.</p><p>● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.</p><p>Enterprise Applications & SaaS Integration:</p><p>● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,</p><p>NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).</p><p>● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.</p><p>● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).</p><p>Automation & Documentation:</p><p>● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.</p><p>● Support and optimize RMM tools to improve IT service efficiency and responsiveness.</p><p>● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.</p><p>POSITION QUALIFICATIONS</p><p>Required:</p><p>● 5–8 years of hands-on IT support experience, including direct desktop and user support.</p><p>● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).</p><p>● Strong system administration experience with Google Workspace and/or Microsoft 365.</p><p>● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.</p><p>● Experience with IAM/IDP platforms and SSO configurations.</p><p>● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.</p>
<p>Our client, an advertising company, is searching for a Collection Specialist with a shared services background for an immediate start. </p><p><br></p><p>Job Description Summary </p><p>This position will Manage the day-to-day collection activities associated with a portfolio of commercial accounts ranging from $250K to $35M in receivable balances.</p><p>Responsibilities:</p><p>Collection Activities </p><p>• Contact customers and/or their representatives (related Account Executive, attorney, trustee, designated contact) via phone, mail, or email to resolve past due balances.</p><p>• Negotiate mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.</p><p>• Accurately document comments/actions taken on customer accounts to maintain good tracking and history on the system(s) of record.</p><p>• Facilitate resolution of disputed balances via research and/or reconciliations.</p><p>• Provide quality customer service to internal/external customers including, but not limited to, reasonable inquiries on collection status and requests for information.</p><p>• Maintain established service level agreements with branch locations and other functional areas.</p><p>• Meet or exceed established performance metrics.</p><p>On Account Credit Item Research / Agency Updates </p><p>• Work with the Account Executives, Finance or the customers when credits or rebills are needed. Research request for credits/rebills and resolve timely.</p><p>• Prepare accounts for/contact/update 3rd party agencies as needed to facilitate external collections.</p><p>Qualifications</p><p>• The incumbent will work smoothly and in concert with others in Accounts Receivable, Finance, Sales and outside the organization with a focus on providing a high level of customer service</p><p>Experience</p><p>• Minimum Job-Related Experience Required: 2-5 years of relevant experience, with at least 2 years working with collections or customer service.</p><p><br></p><p>Education</p><p>• Minimum Education Required: High School some college preferred.</p><p>Competencies:</p><p>• Reconciliation & Analysis: Reconciling and analyzing financial information to inform decision-making in the organization.</p><p>• Technical Skills: Must be tech-savvy and able to navigate media sites, blogs, MS Office Suite</p><p>• Analytical Thinking: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.</p><p>• Attention to Detail: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.</p><p>• Planning & Organizing: Reaching goals by making and following plans, setting, and sticking to priorities and allocating resources effectively. </p><p><br></p><p><br></p><p>If you are extremely detail oriented Collection Specialist, able to multitask and are looking to work in a fast-paced environment this position is for you! Apply online now for immediate consideration or call 210-696-8300.</p>
We are looking for an experienced Systems Engineer to join our team in San Antonio, Texas. In this role, you will lead the design, management, and optimization of complex IT systems across cloud, virtualized, and physical environments. Your expertise will be essential in delivering reliable infrastructure solutions and ensuring high-quality service for our clients.<br><br>Responsibilities:<br>• Troubleshoot and resolve advanced technical issues across on-premises, managed cloud, and colocation environments.<br>• Implement and maintain critical infrastructure, including virtualization platforms like VMware and Hyper-V, networking configurations, and storage area networks.<br>• Manage cloud environments, particularly Microsoft Azure and Microsoft 365, including migrations, security measures, and performance optimization.<br>• Oversee client hardware in colocation facilities, ensuring compliance with rack, cable, power, cooling, and security standards.<br>• Lead technical projects such as system upgrades, migrations, and solution deployments, collaborating with clients and internal teams.<br>• Ensure systems meet security and compliance standards by implementing firewalls, VPNs, and multi-factor authentication protocols.<br>• Develop and execute automation strategies using scripting languages like PowerShell to enhance system efficiency.<br>• Provide mentorship to less experienced team members and create detailed technical documentation, including SOPs and network diagrams.<br>• Communicate effectively with clients, presenting technical solutions and offering strategic advice to improve IT infrastructure.
<p>We are looking for a welcoming and organized part-time Receptionist to join our team in Austin, Texas. This contract-to-permanent position is ideal for someone who thrives in a detail-oriented environment, enjoys interacting with diverse individuals, and excels at multitasking. As the first point of contact for visitors and callers, you will play a key role in ensuring smooth operations and a positive experience for all.</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly, answer inquiries, and direct them to the appropriate person or department.</p><p>• Manage incoming calls efficiently using a multi-line phone system, taking accurate messages when necessary.</p><p>• Organize incoming and outgoing mail, packages, and deliveries in a timely manner.</p><p>• Ensure the reception and common areas remain clean, organized, and welcoming.</p><p>• Provide administrative support by preparing documents, printing bulletins, and completing data entry tasks.</p><p>• Uphold confidentiality when handling sensitive information.</p><p>• Assist with occasional projects or events, including coordinating with volunteers, vendors, and supporting ministry activities.</p><p>• Perform other duties as assigned to support the organization's operations.</p>
We are looking for an experienced Director of Applications to lead and oversee enterprise application strategies and development initiatives in Live Oak, Texas. This role requires a dynamic leader capable of optimizing application architecture, managing cross-functional teams, and delivering impactful solutions aligned with business goals. The ideal candidate will bring strong technical expertise, strategic thinking, and exceptional leadership skills to ensure the success of application-related projects.<br><br>Responsibilities:<br>• Direct the development and implementation of enterprise applications and business systems strategies.<br>• Lead and manage cross-functional teams focused on systems integration, product lifecycle, and application architecture.<br>• Collaborate with stakeholders to align application development with organizational goals and user needs.<br>• Oversee agile methodologies and product delivery processes to enhance efficiency and performance.<br>• Manage application budgets, evaluate vendor costs, and ensure alignment with strategic priorities.<br>• Drive improvements in application platforms, including HRIS, ERP systems, and timekeeping tools.<br>• Develop and maintain strong relationships with vendors and external partners.<br>• Ensure compliance with industry best practices and organizational standards.<br>• Monitor application performance and implement solutions to optimize user experience.<br>• Provide guidance and mentorship to team members, fostering growth and development.
We are looking for an experienced Data Governance Manager to lead the development and implementation of data governance frameworks and strategies within our organization. This role requires a proactive leader who can manage cross-functional teams, ensure regulatory compliance, and drive data quality initiatives across various departments. Based in San Antonio, Texas, this position offers an opportunity to shape how data is managed and utilized in a dynamic environment.<br><br>Responsibilities:<br>• Develop and implement comprehensive data governance frameworks to ensure data quality and integrity.<br>• Collaborate with technical and non-technical teams to establish best practices for data management and compliance.<br>• Utilize tools such as Power BI and Erwin Data to analyze, visualize, and manage organizational data.<br>• Lead initiatives to maintain regulatory compliance with frameworks and public sector data requirements.<br>• Manage metadata repositories, data warehousing technologies, and governance tools to support organizational objectives.<br>• Facilitate cross-functional meetings to align stakeholders and address data-related challenges.<br>• Oversee multiple projects and priorities in a fast-paced, evolving data landscape.<br>• Provide project management support to ensure timely delivery of data governance initiatives.<br>• Document processes and maintain organized records to support ongoing data governance efforts.<br>• Promote a culture of data stewardship and continuous improvement across the organization.
