We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
We are looking for a skilled Help Desk Analyst I to join our team in San Antonio, Texas. In this role, you will provide technical support for macOS and iOS devices, ensuring seamless operations for end-users. This is an excellent opportunity for a motivated IT specialist to work in a dynamic environment while honing their expertise in Apple device management.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for hardware, software, and network issues, escalating more complex problems as needed.<br>• Install, configure, and support macOS workstations, iOS devices, and related peripherals.<br>• Manage and deploy software updates, system upgrades, and other IT solutions.<br>• Utilize tools such as Jamf Pro to oversee Apple device management and ensure compliance.<br>• Maintain an accurate inventory of IT assets, including devices, licenses, and peripherals.<br>• Develop and update documentation, such as quick reference guides, FAQs, and training materials.<br>• Assist with onboarding new employees by setting up IT systems and conducting training sessions.<br>• Offer on-site technical support for legal proceedings and company events as required.<br>• Research and recommend improvements in IT tools, keeping up with industry trends and best practices.<br>• Support routine maintenance tasks and contribute to departmental projects as assigned.
Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities<br>Create and document routine processes around data (mining, dictionary, etc.)<br>Completes the gathering and cleaning processes for data from various sources, ensuring data quality and integrity<br>Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions<br>Uses statistical methods and techniques to help identify patterns, trends, correclations and anomalies of bank data<br>Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams<br>Lead the strategic design and maintenance of intelligence systems, reporting platforms, and other enhancements required to gather and analyze bank and portfolio data<br>Collaborate with other data engineers and IT professionals to optimize data collection, storage, and retrieval processes<br>Helps identify KPIs and develops metrics to track and measure bank performance<br>Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel<br>Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel<br>Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel<br>Qualifications<br>QUALIFICATIONS<br><br>These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.<br><br>• Bachelor’s degree from an accredited college or university in computer science, statistics, or data management<br>• Minimum of 5 years of experience in an analytical role including querying relational databases and advanced reporting methodologies<br>• Able to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical teams, and member support teams<br>• Strong problem solving and ability to resolve complex issues with minimal direction<br>• Ability to leverage key performance metrics and data to provide insights and make strategic business recommendations<br>• Proficiency with SQL, Python and visual reporting tools (such as MS Power BI or Tableau)<br>• Some Knowledge of financial institution regulations including Reg Z, Reg. B, Truth in Lending, FCRA, FACTA and MLA<br>• Excellent verbal and written communication skills; able to express ideas concisely and logically<br>• Ability to meet deadlines, work in a fast-paced environment, and perform a variety of tasks with numerous interruptions<br>• Advanced knowledge of Microsoft Office Suite<br>• Ability to sit in front of a computer screen for long periods of time, which may cause visual strain<br>• Bilingual in English and Spanish is desired
<p><strong>Robert Half</strong> is actively partnering with a nationally based client to identify a highly skilled<strong> IT Support Specialist (contract-to-hire) </strong>to provide advanced technical support across a multi-site operation<strong>. </strong>Please note, this position is<strong> onsite 5 days per week in Austin, Texas </strong>and may require travel to regional locations<strong>. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and prioritize technical support requests related to hardware, software, and network issues</li><li>Troubleshoot and resolve complex technical problems; escalate when necessary</li><li>Configure and maintain workstations, printers, and enterprise applications</li><li>Support network connectivity and assist with configuration tests</li><li>Utilize remote tools to diagnose and resolve issues for users across multiple locations</li><li>Deliver high-touch support to senior leadership, ensuring timely resolution of critical issues</li><li>Lead IT onboarding and offboarding processes, including account provisioning and equipment management</li><li>Manage inventory of IT assets and mobile devices, and coordinate with vendors for procurement and servicing</li><li>Create and maintain technical documentation and user guides</li><li>Conduct training sessions to support technology adoption and best practices</li><li>Research and recommend tools and systems to meet operational needs</li></ul>
We are looking for an experienced IT Director to lead the technology operations and strategy for our respected law firm in San Antonio, Texas. This role requires a dynamic leader who can manage complex IT systems while driving innovation and ensuring the highest standards of security and reliability. The ideal candidate will possess both strategic vision and hands-on expertise, enabling them to align technology initiatives with business objectives and oversee daily operations effectively.<br><br>Responsibilities:<br>• Provide strategic leadership for the firm’s IT systems, ensuring alignment with business goals and operational efficiency.<br>• Oversee the design, implementation, and optimization of Microsoft Office 365 across departments.<br>• Manage and maintain Cisco Meraki infrastructure, including switches, firewalls, and wireless configurations.<br>• Implement and monitor cybersecurity tools such as CrowdStrike to safeguard sensitive data.<br>• Develop IT policies, disaster recovery plans, and security protocols that adhere to industry standards.<br>• Collaborate with firm leadership to drive technology initiatives that enhance client service and operational performance.<br>• Supervise IT personnel and vendors, promoting a culture of collaboration and excellence.<br>• Ensure smooth help desk operations, system upgrades, and user training to support firm-wide technology needs.<br>• Handle IT budgets, procurement, and vendor relationships to optimize resources.
