We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position requires someone who is detail-oriented, can provide exceptional technical support, and resolve system-related issues efficiently. The ideal candidate will have a strong background in troubleshooting and supporting Microsoft Windows environments.<br><br>Responsibilities:<br>• Provide responsive and effective technical support to end-users, addressing hardware and software issues.<br>• Manage and maintain user accounts and permissions within Active Directory.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 operating systems.<br>• Handle service desk tickets with accuracy and ensure timely resolution.<br>• Diagnose and resolve basic technical issues, escalating complex problems as necessary.<br>• Perform system updates and routine maintenance to ensure optimal functionality.<br>• Assist users with software installations and configurations.<br>• Document technical processes and solutions for future reference.<br>• Collaborate with team members to enhance support workflows and improve user satisfaction.