We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
<p>We are looking for an experienced EDI Analyst to join our team in San Antonio, Texas. If you have a strong background in EDI operations and enjoy resolving technical challenges, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and maintain healthcare transactions in a production environment to ensure smooth operations.</p><p>• Audit, track, and reconcile inbound and outbound files to verify accuracy and completeness.</p><p>• Encrypt healthcare data during transmission and manage secure delivery processes.</p><p>• Configure and oversee accounts for internal use and external trading partners.</p><p>• Investigate and resolve issues related to transmission failures and missing acknowledgments.</p><p>• Collaborate with audit, IT, and business teams to address and resolve data-related concerns.</p><p>• Write and maintain scripts or automations to streamline workflows and enhance efficiency.</p>
<p>We are looking for a skilled Reporting Analyst to join our dynamic team in San Antonio, Texas. This role is integral to maintaining the accuracy and efficiency of our loan servicing operations, cash management processes, and investor reporting functions. The ideal candidate will bring expertise in financial modeling, reconciliation, and analytical problem-solving to ensure seamless operations and compliance across multiple systems.</p><p><br></p><p>Responsibilities:</p><p>• Reconcile daily loan servicing transactions, including payments, payoffs, and adjustments, with cash receipts to ensure accuracy.</p><p>• Process borrower payments and updates related to interest, escrow, and adjustments within the servicing system.</p><p>• Investigate and resolve discrepancies in cash reconciliation processes promptly.</p><p>• Prepare and review monthly investor remittance reports, ensuring data accuracy and compliance.</p><p>• Conduct financial modeling to calculate interest charges and disbursements for warehouse lending operations.</p><p>• Analyze loan sale trade terms and reconcile them with system data and third-party servicer records.</p><p>• Perform quality control checks on servicing records across internal and external systems to maintain data integrity.</p><p>• Update internal systems with escrow balance changes and insurance-related transactions executed by third-party providers.</p><p>• Develop and implement internal controls to enhance the accuracy of cash flow reporting and loan accounts</p>