<p>Key Responsibilities</p><p>End-User Support & IT Operations:</p><p>● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.</p><p>● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.</p><p>● Lead the procurement and inventory management of hardware/software assets.</p><p>● Enforce IT policies related to data security, access control, and compliance standards.</p><p>Infrastructure & Network Administration</p><p>● Ensure high availability and performance of wired and wireless networks across all U.S. sites.</p><p>● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.</p><p>● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.</p><p>Cloud Services & System Administration:</p><p>● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.</p><p>● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.</p><p>● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.</p><p>Enterprise Applications & SaaS Integration:</p><p>● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,</p><p>NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).</p><p>● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.</p><p>● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).</p><p>Automation & Documentation:</p><p>● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.</p><p>● Support and optimize RMM tools to improve IT service efficiency and responsiveness.</p><p>● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.</p><p>POSITION QUALIFICATIONS</p><p>Required:</p><p>● 5–8 years of hands-on IT support experience, including direct desktop and user support.</p><p>● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).</p><p>● Strong system administration experience with Google Workspace and/or Microsoft 365.</p><p>● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.</p><p>● Experience with IAM/IDP platforms and SSO configurations.</p><p>● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.</p>
We are looking for a detail-oriented Contract Support Analyst to join our team on a long-term contract basis. In this role, you will play a key part in managing supplier relationships, tracking contract renewals, and ensuring data accuracy across multiple projects. This position offers the opportunity to collaborate with internal and external stakeholders while contributing to operational efficiency and cost-saving strategies.<br><br>Responsibilities:<br>• Prepare and raise purchase orders while ensuring accuracy and compliance.<br>• Collaborate with suppliers to onboard them and negotiate favorable terms as needed.<br>• Verify asset details and service coverage requirements in coordination with the Operations Team.<br>• Maintain detailed contract tracker information to ensure timely renewals and updates.<br>• Facilitate communication and approvals with internal and client stakeholders.<br>• Safely store and organize contracts and demand sheets for easy access and security.<br>• Monitor and manage invoice pools in partnership with the Operations Team.<br>• Lead and attend client review meetings to discuss contract performance and updates.<br>• Support data integrity initiatives and contribute to savings strategies.<br>• Manage short-term and long-term projects, adapting to evolving priorities.
We are looking for an experienced SharePoint Administrator to join our team on a contract basis. In this role, you will play a key part in managing and optimizing our SharePoint environment as we transition data to a new platform. This position is based in San Antonio, Texas, and offers a hybrid or remote work arrangement if needed.<br><br>Responsibilities:<br>• Migrate data from the existing SharePoint site to the newly established platform, ensuring accuracy and efficiency.<br>• Organize, clean up, and maintain data by addressing duplicate files and streamlining folder structures.<br>• Collaborate with an onsite engineer to coordinate tasks and ensure alignment with project requirements.<br>• Perform ongoing maintenance and support for the SharePoint environment, addressing any technical issues as they arise.<br>• Prioritize and safeguard sensitive documents, including corporate, HR, and executive reports, during the transition process.<br>• Optimize SharePoint performance by monitoring and tuning database systems.<br>• Provide recommendations for improvements to the SharePoint environment based on best practices and organizational needs.<br>• Ensure compliance with data security standards and company policies throughout the migration process.
We are looking for an experienced Network Engineer to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will play a critical role in designing, implementing, and maintaining network infrastructure to ensure seamless connectivity and optimal performance. This role offers the opportunity to collaborate with cross-functional teams to address complex technical challenges and contribute to the organization's overall network strategy.<br><br>Responsibilities:<br>• Design, implement, and optimize network infrastructure to support organizational needs.<br>• Troubleshoot and resolve advanced network, infrastructure, and application issues, ensuring minimal downtime.<br>• Conduct root cause analysis for network outages and document resolution processes.<br>• Collaborate with technical and non-technical stakeholders to address large-scale outages and provide advanced troubleshooting.<br>• Develop automation tools to streamline network provisioning and administration tasks.<br>• Identify and recommend enhancements to improve the efficiency and security of network systems.<br>• Create and maintain comprehensive documentation for network engineering and administrative processes.<br>• Plan, test, and configure network infrastructure and security systems to meet operational and project requirements.<br>• Mentor and support team members by sharing technical expertise and best practices.
We are looking for an experienced Systems Engineer to join our team in San Antonio, Texas. In this role, you will lead the design, management, and optimization of complex IT systems across cloud, virtualized, and physical environments. Your expertise will be essential in delivering reliable infrastructure solutions and ensuring high-quality service for our clients.<br><br>Responsibilities:<br>• Troubleshoot and resolve advanced technical issues across on-premises, managed cloud, and colocation environments.<br>• Implement and maintain critical infrastructure, including virtualization platforms like VMware and Hyper-V, networking configurations, and storage area networks.<br>• Manage cloud environments, particularly Microsoft Azure and Microsoft 365, including migrations, security measures, and performance optimization.<br>• Oversee client hardware in colocation facilities, ensuring compliance with rack, cable, power, cooling, and security standards.<br>• Lead technical projects such as system upgrades, migrations, and solution deployments, collaborating with clients and internal teams.<br>• Ensure systems meet security and compliance standards by implementing firewalls, VPNs, and multi-factor authentication protocols.<br>• Develop and execute automation strategies using scripting languages like PowerShell to enhance system efficiency.<br>• Provide mentorship to less experienced team members and create detailed technical documentation, including SOPs and network diagrams.<br>• Communicate effectively with clients, presenting technical solutions and offering strategic advice to improve IT infrastructure.
We are looking for a skilled Systems Administrator to join our team in San Antonio, Texas, on a Contract-to-Permanent basis. This role involves managing hybrid cloud environments, optimizing system integrations, and ensuring seamless operations across global locations. The ideal candidate will possess strong technical expertise and a proactive mindset to tackle complex challenges and support organizational growth.<br><br>Responsibilities:<br>• Manage and maintain Active Directory, Microsoft Entra ID, and hybrid cloud environments to ensure optimal performance.<br>• Configure and implement rule-based access controls and administrative units within Azure.<br>• Collaborate with vendors and validate the accuracy of reports while staying aligned with organizational requirements.<br>• Troubleshoot and resolve issues related to system integrations, including international device connectivity.<br>• Support ongoing integrations across newly acquired entities and streamline cloud-based processes.<br>• Utilize PowerShell scripting to automate tasks and enhance system efficiency.<br>• Monitor and manage on-premise and cloud systems, ensuring alignment with security protocols.<br>• Provide technical support for Citrix and Dell technologies, ensuring seamless operations.<br>• Travel occasionally, up to 25% annually, to support remote site integrations and related tasks.<br>• Foster a positive team environment and contribute to building a culture of learning and collaboration.
We are looking for a skilled Systems Administrator to join our team in San Antonio, Texas. This is a Contract-to-permanent position, offering the opportunity to work with a dynamic and supportive organization. The ideal candidate will have a strong background in system provisioning, maintenance, and administration, with a focus on delivering reliable IT infrastructure solutions.<br><br>Responsibilities:<br>• Perform daily system administration tasks, including provisioning, configuration, patching, and maintenance of hardware, software, and storage systems.<br>• Manage and support Windows Active Directory, ensuring the stability and security of network and backup systems.<br>• Utilize and maintain monitoring and management tools to ensure optimal system performance.<br>• Provide clear and effective communication of technical concepts to non-technical team members.<br>• Administer and support virtualization platforms such as Microsoft Hyper-V and VMware vCenter.<br>• Create and maintain scripts using PowerShell to enhance system automation and efficiency.
