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2 results for It Systems Analyst in Salt Lake City, UT

Systems Administrator

Holladay, UT
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Systems Administrator to support and strengthen the technology environment used by both corporate teams and a global franchise network in Salt Lake City, Utah. This position is ideal for someone who enjoys hands-on technical work, from managing cloud platforms and user access to improving endpoint security and resolving complex support issues. The role also contributes to operational efficiency by building automations, maintaining internal IT tools, and helping ensure dependable performance across business-critical systems and integrations. Responsibilities: • Oversee Microsoft 365 administration by managing user accounts, groups, licensing, mail services, SharePoint access, and collaboration tools across the organization. • Administer identity and access controls, including authentication policies, permission reviews, and security settings that align with established standards. • Manage Windows and macOS endpoints through centralized device management tools, ensuring consistent configuration, patching, compliance, and protection. • Act as an escalation resource for complex service desk matters, working with regional support teams to resolve recurring issues and improve response quality. • Coordinate onboarding and offboarding activities by preparing accounts, assigning access, provisioning hardware, and handling licensing updates for corporate and franchise users. • Create and maintain scripts, workflows, and automated processes using tools such as PowerShell, Microsoft Graph, and Power Automate to reduce manual administrative work. • Support internally hosted platforms and franchise-facing eCommerce and shipping integrations by monitoring performance, handling routine administration, and escalating advanced issues when needed. • Partner with engineering, cloud, and internal stakeholders on technical initiatives, including regional deployments, security enhancements, infrastructure-related changes, and tooling updates. • Maintain accurate technical documentation covering system configurations, operating procedures, policies, and support processes. • Track IT assets and software usage throughout the lifecycle, including procurement coordination, deployment, inventory control, compliance monitoring, and secure retirement of equipment.
2026-08-12T00:00:00Z

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependable technical support and deliver a high-quality experience for employees across the organization. This role is based in Draper, Utah, and is suited to someone who enjoys diagnosing issues, guiding users through solutions, and keeping support requests moving efficiently. The ideal candidate brings strong desktop support knowledge, clear communication skills, and the ability to balance day-to-day service needs with ongoing improvements to support processes. Responsibilities: • Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner. • Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience. • Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process. • Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact. • Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access. • Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents. • Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity. • Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements.
2026-08-05T00:00:00Z