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2 results for It Systems Analyst in Salt Lake City, UT

Business Analyst

Salt Lake City, UT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
We are looking for a Business Analyst to turn operational, financial, and marketing information into practical insights that support smarter decisions and stronger business results in Salt Lake City, Utah. This role will partner with leadership to track performance, surface trends, and recommend improvements that strengthen efficiency, visibility, and profitability. The ideal candidate brings a data-driven mindset, clear communication skills, and the ability to translate complex findings into meaningful business actions. Responsibilities: • Analyze data from business, financial, and marketing sources to identify patterns, risks, and opportunities that influence performance. • Create and maintain dashboards, scorecards, and recurring reports that give leaders a clear view of key performance indicators. • Review revenue, cost, margin, and profitability results to highlight trends and support better financial decision-making. • Examine workflows and operating practices to uncover inefficiencies and propose process improvements that increase productivity. • Assess campaign and customer performance by tracking acquisition costs, conversion activity, and return on marketing investment. • Investigate performance variances, determine underlying causes, and present actionable recommendations to address gaps. • Work closely with managers and stakeholders to define benchmarks, align on goals, and support planning priorities. • Deliver findings to leadership through concise summaries, visual reporting, and business-focused recommendations. • Contribute to forecasting, budgeting, and strategic planning efforts with accurate analysis and dependable reporting. • Maintain data quality across reporting systems by monitoring consistency, accuracy, and integrity of business information.
2026-06-23T00:00:00Z

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependable technical support and deliver a high-quality experience for employees across the organization. This role is based in Draper, Utah, and is suited to someone who enjoys diagnosing issues, guiding users through solutions, and keeping support requests moving efficiently. The ideal candidate brings strong desktop support knowledge, clear communication skills, and the ability to balance day-to-day service needs with ongoing improvements to support processes. Responsibilities: • Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner. • Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience. • Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process. • Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact. • Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access. • Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents. • Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity. • Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements.
2026-07-01T00:00:00Z