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3 results for Help Deskdesktop Support Analyst in Salt Lake City, UT

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependable technical support and deliver a high-quality experience for employees across the organization. This role is based in Draper, Utah, and is suited to someone who enjoys diagnosing issues, guiding users through solutions, and keeping support requests moving efficiently. The ideal candidate brings strong desktop support knowledge, clear communication skills, and the ability to balance day-to-day service needs with ongoing improvements to support processes. Responsibilities: • Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner. • Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience. • Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process. • Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact. • Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access. • Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents. • Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity. • Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements.
2026-05-20T00:00:00Z

Help Desk Tier II Support

Sandy, UT
onsite
Temporary to Hire
27.5 - 33 USD / Hourly
We are looking for a Help Desk Tier II Support specialist to support our client in Sandy, Utah in a contract capacity with the potential to become permanent. This role is ideal for someone who enjoys solving technical issues thoroughly, partnering with others when needed, and delivering a high level of service to end users. The position supports a mix of desktop, network, server, and virtualization-related incidents, with an emphasis on strong documentation, clear communication, and dependable ticket resolution. Responsibilities:• Investigate escalated support requests in depth, complete meaningful troubleshooting, and document all findings and actions before involving higher-tier technical teams.• Diagnose connectivity problems across user devices, shared resources, and network paths, collaborating with infrastructure specialists to isolate root causes and restore service.• Support incidents connected to VMware-based environments by identifying common virtualization issues and assisting with resolution of access, performance, and system availability concerns.• Provide hands-on assistance with Windows desktop support, service desk requests, account access matters, and routine server-related issues affecting end users.• Step in to manage Tier I workload during busy periods, helping maintain service levels while ensuring tickets continue to move toward resolution.• Maintain accurate ticket notes, resolution details, and follow-up communication so cases are clearly tracked and efficiently handed off when necessary.• Work through both Tier I and Tier II incidents with a focus on ownership, timely closure, and a positive support experience for internal customers.• Travel on short notice when required to support business operations at domestic and international locations.
2026-06-09T00:00:00Z

Tech Support Specialist

Salt Lake City, UT
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Tech Support Specialist to provide hands-on technical assistance for end users in Salt Lake City, Utah. This Contract position focuses on resolving day-to-day technology issues, supporting workplace systems, and delivering responsive service across desktop, mobile, and network-related environments. The ideal candidate brings a practical troubleshooting mindset, communicates clearly with users, and helps maintain stable, secure IT operations. Responsibilities: • Diagnose and resolve technical problems involving desktops, business applications, printers, network connectivity, and mobile devices. • Set up, configure, and maintain computer hardware, operating systems, and standard software used across the organization. • Record support activity accurately in the service desk platform, ensuring tickets are updated with progress, outcomes, and next steps. • Route advanced or unresolved incidents to appropriate higher-level IT teams while providing clear issue details and prior troubleshooting steps. • Guide employees through basic technology processes and answer common support questions to improve user confidence and productivity. • Create, revise, and organize knowledge base materials and FAQ content to support consistent issue resolution. • Contribute to device rollouts, software updates, system improvements, and scheduled maintenance activities as needed. • Observe system behavior and recurring support patterns, then communicate trends or repeat incidents to the broader IT team. • Follow established IT policies, security expectations, and operational procedures in all support interactions and technical tasks.
2026-06-09T00:00:00Z