Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
We are looking for a skilled IT Field Technician to join our team in Orem, Utah. This Contract-to-permanent position requires a hands-on, detail-oriented individual capable of managing a variety of technical tasks, including structured cabling, PC support, and networking. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering high-quality results.<br><br>Responsibilities:<br>• Install, maintain, and troubleshoot structured cabling systems to ensure seamless connectivity.<br>• Configure and support system setups, including hardware and software components.<br>• Provide onsite networking assistance, including setup and diagnostics for switches and routers.<br>• Collaborate on project-based assignments, showcasing flexibility and problem-solving skills.<br>• Develop and document repeatable processes to enhance operational efficiency.<br>• Set up, configure, and maintain desktops, laptops, and peripheral devices.<br>• Diagnose and resolve technical issues related to hardware and software.<br>• Perform operating system installations, updates, and patch management.<br>• Offer technical support to end-users both onsite and remotely.<br>• Maintain accurate inventory records of IT assets and support documentation efforts.
<p>We are looking for an experienced Business Analyst to join our client's team for a Contract-to-Permanent opportunity. This role requires an individual with a strong background in data analysis, business reporting, and requirement documentation to support critical projects. The ideal candidate will collaborate with various teams to deliver actionable insights and efficient reporting solutions.</p><p><br></p><p>Responsibilities:</p><p>• Determine relevant data needs and collaborate with teams and IT staff to gather and fulfill those requirements.</p><p>• Define project-specific requirements, including mockups and data flows, to support analytic needs.</p><p>• Assess reporting needs across business and management teams, ensuring alignment with strategic goals.</p><p>• Develop a deep understanding of corporate data sources and their relationships to support project success.</p><p>• Extract and analyze operational, performance, and statistical data from multiple sources for reporting purposes.</p><p>• Utilize software tools such as spreadsheets, reporting applications, and graphical tools to manipulate and format data.</p><p>• Ensure the accuracy, timeliness, and confidentiality of all dashboards, analyses, and project data.</p><p>• Provide training and support to end users for accessing requirements and reports.</p><p>• Collaborate with project management and stakeholders to interpret and analyze data results.</p><p>• Identify trends, exceptions, and potential concerns based on data analysis and projections.</p>
We are looking for a detail-oriented Financial Systems Analyst to oversee and optimize our financial systems, ensuring their alignment with organizational goals. This role requires a deep understanding of accounting principles, financial processes, and system configurations, along with strong problem-solving skills. If you thrive in a dynamic environment and enjoy collaborating with cross-functional teams, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Design, implement, and maintain financial systems to support efficient accounting operations and accurate reporting.<br>• Analyze business needs to develop technical solutions for managing finance and accounting data.<br>• Collaborate with finance, IT, and other teams to identify and implement process improvements.<br>• Customize financial applications to meet organizational and regulatory requirements.<br>• Develop and maintain comprehensive documentation of financial systems, including user guides and process flows.<br>• Create and enhance financial reports, dashboards, and visualizations to support strategic decision-making.<br>• Troubleshoot and resolve system issues to ensure consistent functionality and performance.<br>• Support month-end, quarter-end, and year-end close processes by maintaining data integrity and system readiness.<br>• Conduct system testing, user acceptance testing, and training for new implementations and updates.<br>• Monitor system performance, identify inefficiencies, and implement enhancements to optimize operations.
<p>We are looking for an experienced Sr. Financial Analyst to lead critical financial planning and analysis functions in Salt Lake City, Utah. This role will oversee the preparation of financial models, reporting, and variance analyses, while also supporting key initiatives such as mergers and acquisitions. The successful candidate will bring a proactive and collaborative approach, strong technical expertise, and exceptional communication skills to ensure accurate and timely financial insights.</p><p><br></p><p>Responsibilities:</p><p>• Oversee financial planning, budgeting, and forecasting processes to ensure accuracy and alignment with organizational goals.</p><p>• Build and refine financial models to assess performance, manage risks, and guide strategic decision-making.</p><p>• Lead, mentor, and develop both onshore and offshore finance teams to promote effective collaboration and knowledge sharing.</p><p>• Establish and maintain robust controls to ensure the integrity and accuracy of financial data and processes.</p><p>• Conduct profitability analyses and risk assessments to evaluate new business opportunities and provide strategic insights.</p><p>• Manage the valuation and analysis of Mortgage Servicing Rights (MSR), including forecasting cash flows and assessing market impacts.</p><p>• Support mergers and acquisitions by conducting financial due diligence, valuation modeling, and integration planning.</p><p>• Collaborate with leadership and advisors to assess acquisition targets and provide data-driven recommendations.</p><p>• Prepare and present executive-level reports, dashboards, and variance analyses to communicate financial performance and trends.</p><p>• Develop and enhance documentation to ensure consistency and facilitate knowledge transfer within the team.</p>
