<p>We are looking for a skilled Business Intelligence Analyst to join our client's team on a short-term contract basis. In this role, you will leverage your expertise in data analysis, reporting, and dashboard creation to support executive-level decision-making and optimize IT operations. This position offers the flexibility of working remotely, making it ideal for professionals who thrive in independent environments.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and interpret complex datasets to extract actionable insights for business operations.</p><p>• Design and develop dynamic reports and dashboards tailored for executive audiences.</p><p>• Collaborate with stakeholders to gather requirements and align analytics solutions with business needs.</p><p>• Utilize Power BI and Tableau to create visually compelling and user-friendly dashboards.</p><p>• Perform integrations between organizational tools and Power BI, ensuring seamless data flow.</p><p>• Support IT operations reporting and network operations reporting through detailed analyses.</p><p>• Apply advanced data modeling techniques to structure and organize information effectively.</p><p>• Develop APIs to facilitate data sharing and enhance reporting capabilities.</p><p>• Enable data-driven decision-making by providing accurate and timely insights.</p><p>• Work independently while contributing to team objectives and fostering collaboration.</p><p><br></p><p>Top 3 Hard Skills:</p><p>1 Past experience performing API integrations between SAAS tools and Power BI</p><p>2 Experience building dashboards for an executive level audience</p><p>3 Prior experience in IT Operations reporting or network operations reporting</p>
We are looking for a dedicated Credentialing Analyst to join our team on a long-term contract basis in Provo, Utah. In this role, you will combine financial expertise with a passion for delivering exceptional customer experiences. You will play a key role in ensuring the accuracy of sales, renewals, and financial forecasting while collaborating with internal teams to drive process improvements.<br><br>Responsibilities:<br>• Ensure the accuracy of company billings and financial forecasts by maintaining detailed records and performing thorough reviews.<br>• Communicate complex financial policies and technical information in a clear and concise manner to non-expert stakeholders.<br>• Collaborate with teams across finance, sales, and customer success to resolve issues and improve processes.<br>• Respond to high volumes of stakeholder inquiries within established service level agreements (SLAs) and key deadlines, including monthly accounting close timelines.<br>• Identify opportunities for process enhancements that positively impact upstream and downstream operations.<br>• Build and maintain strong, detail-oriented relationships with stakeholders, ensuring a respectful and customer-focused approach.<br>• Apply knowledge of internal Average Annual Cloud Value bookings and quota relief policies to solve problems effectively.<br>• Contribute to a positive, inclusive, and collaborative team environment.<br>• Manage time efficiently to handle multiple tasks and competing priorities.<br>• Support team goals by proactively sharing expertise and insights.
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in Salt Lake City, Utah. This position focuses on resolving day-to-day desktop, software, printer, and connectivity issues while ensuring staff can work efficiently with minimal interruption. The ideal candidate combines hands-on troubleshooting ability with clear communication, strong customer support instincts, and a practical approach to documenting solutions and maintaining reliable systems.<br><br>Responsibilities:<br>• Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity.<br>• Set up, configure, and maintain Windows-based workstations and required business software to support daily operations.<br>• Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly.<br>• Investigate and remediate security threats such as viruses and malware while following established support and protection practices.<br>• Create, revise, and maintain support documentation so procedures remain accurate, accessible, and current.<br>• Manage service requests and incidents efficiently, using ticketing workflows to track progress and deliver timely updates to users.<br>• Participate in after-hours support coverage, including on-call schedules, weekend support, and holiday assistance based on operational needs.<br>• Travel occasionally to provide hands-on technical assistance, equipment support, or issue resolution at other locations.<br>• Support account-related tasks in Active Directory, including user onboarding and access-related assistance as needed.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. In this long-term contract position, you will play a vital role in providing technical assistance and support to both local and remote employees. This role requires strong troubleshooting abilities and the capacity to handle a diverse range of IT responsibilities effectively.<br><br>Responsibilities:<br>• Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle.<br>• Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users.<br>• Configure and deploy corporate workstations for new hires and existing staff upgrades.<br>• Assist employees with resolving hardware, software, and networking concerns, both locally and remotely.<br>• Maintain and troubleshoot office meeting room technologies, including audiovisual equipment.<br>• Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements.<br>• Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently.<br>• Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier.<br>• Contribute to automation initiatives to streamline IT operations and improve system efficiency.
We are looking for a Director of DevOps & Security to lead the evolution of a scalable, secure, and developer-focused platform in American Fork, Utah. This role is ideal for a hands-on technology leader who thrives in SaaS environments, balances speed with stability, and helps teams deliver software efficiently without unnecessary complexity. You will shape cloud and platform strategy, strengthen operational reliability, and foster close collaboration across engineering, quality, and operations.<br><br>Responsibilities:<br>• Lead the design and continuous improvement of an internal platform that gives development teams reliable self-service tools and streamlined workflows.<br>• Guide deployment practices and environment management to shorten release cycles and remove obstacles that slow delivery.<br>• Define infrastructure and cloud direction with a focus on scalability, resilience, and responsible cost management.<br>• Establish practical CI/CD automation that supports frequent, low-risk releases across a growing SaaS ecosystem.<br>• Build observability practices through monitoring, alerting, and operational insights that improve system performance and incident response.<br>• Partner across development, QA, and operations to create aligned processes and shared accountability for product delivery.<br>• Embed security into engineering workflows through pragmatic DevSecOps practices that reduce risk without disrupting momentum.<br>• Mentor teams and influence technical decisions by staying close to implementation details and helping unblock execution when needed.
<p><strong>Data Analyst - Operations & Engineering Support (Entry Level) </strong></p><p><br></p><p>Overview: This isn't a traditional "pull reports and make charts" analyst role.</p><p><br></p><p>As an entry level <strong>Data Analyst</strong>, you’ll operate at the intersection of data engineering, technical support, and operations. You’ll help troubleshoot data issues, support pipeline reliability, and fulfill ad-hoc data requests while gaining hands-on exposure to the full data ecosystem. This is a fast-paced, high-impact role where adaptability, curiosity, and problem-solving are key. You don’t need to know everything on day one—we’re looking for someone proactive, resourceful, and eager to learn. The ideal candidate takes initiative, explores problems independently, and uses available tools (including AI) to find solutions efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Data Issue Triage: Investigate and resolve L2/L3 data-related issues by analyzing datasets, writing queries, and clearly documenting findings for internal teams.</p><p>Pipeline Monitoring & Support: Develop an understanding of data pipelines, identify potential points of failure, and proactively flag issues.</p><p>Data Quality & Validation: Perform quality checks on datasets (both spatial and tabular) to ensure accuracy before distribution.</p><p>Data Integration: Assist with onboarding new data sources into ETL processes, including setup, testing, and validation.</p><p>AI-Driven Problem Solving: Leverage AI tools to accelerate troubleshooting, learn new systems, and improve efficiency—while applying sound judgment.</p><p><br></p><p><strong>Required Skills & Technologies </strong></p><p>SQL: Comfortable writing queries using joins, filters, and aggregations to explore and analyze data.</p><p>Programming Exposure: Familiarity with Python, R, or similar scripting languages; not afraid to work with code.</p><p>Ticketing Systems: Experience with tools like Jira, Asana, or similar for managing and tracking work.</p><p>Version Control: Basic understanding of Git (commits, branches, pull requests). Experience & Mindset 0–2 years of experience in data analytics, technical support, or a related field. Naturally curious and resourceful; able to research, test, and problem-solve independently.</p><p>Strong attention to detail with a focus on data accuracy. Comfortable working in a dynamic environment with shifting priorities. Clear and concise communicator, especially in written formats (tickets, documentation, messaging tools).</p><p>Interested in growing toward a data engineering career path.</p>