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1 result for Operations Support in Saint Paul, TX
- Dallas, Texas
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- <p>We are looking for an IT Support Engineer to deliver responsive technical assistance for employees in Dallas, Texas, while also supporting colleagues in other locations. This position plays a key role in maintaining a dependable end-user computing environment by resolving day-to-day IT issues across devices, applications, and workplace technology. The right candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep operations running smoothly.</p><p><br></p><p>Responsibilities:</p><ul><li>Deliver in-person support for employees in Dallas, Texas, and provide remote assistance to users in additional offices as needed</li><li>Diagnose and resolve technical issues involving Windows and macOS systems, mobile devices, software applications, and network connectivity.</li><li>Set up, maintain, and troubleshoot user hardware, printers, accessories, and other common office technology.</li><li>Provide meeting room and audiovisual support, including real-time assistance during conferences and virtual sessions.</li><li>Monitor, prioritize, and close service requests through the ticketing system while keeping users informed throughout the resolution process.</li><li>Escalate complex incidents to specialized IT teams when appropriate and follow through to ensure timely completion.</li><li>Coordinate employee onboarding and offboarding by preparing equipment, enabling or removing access, and supporting account-related changes.</li><li>Configure and deploy laptops and other endpoints in accordance with company security and operational standards.</li><li>Maintain accurate records for support activity, technical solutions, and inventory of devices and related equipment.</li><li>Contribute to technology rollouts, upgrades, and service improvements by identifying recurring issues and sharing knowledge with the wider IT team.</li></ul>
- 2026-08-31T00:00:00Z