We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team.<br><br>Responsibilities:<br>• Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues.<br>• Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion.<br>• Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge.<br>• Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users.<br>• Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments.<br>• Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily.<br>• Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work.<br>• Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware.<br>• Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.
We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Stockton, California. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day technology issues, maintaining reliable workstation performance, and providing responsive service in a fast-paced oil and gas pipeline environment. The person in this role will support hardware, software, and basic network needs while helping employees stay productive through clear communication and timely issue resolution.<br><br>Responsibilities:<br>• Diagnose and resolve technical problems involving desktop computers, laptops, printers, peripherals, and standard business applications.<br>• Set up, configure, and maintain user workstations and connected devices to ensure dependable day-to-day operations.<br>• Provide support for operating system and software issues across common end-user environments, including Windows, Mac, or Linux platforms.<br>• Manage user access tasks such as account setup, password assistance, and permission updates through established support processes.<br>• Record service requests, troubleshooting steps, and outcomes accurately to maintain clear support documentation.<br>• Escalate advanced or unresolved incidents to the appropriate technical teams while following issues through to completion.<br>• Assist users with basic connectivity and network-related problems that affect access to systems, applications, or shared resources.<br>• Deliver attentive customer support that explains solutions clearly and helps end users prevent recurring issues.
<p>We are seeking an experienced <strong>Solutions Architect</strong> to join a growing organization in a highly visible role supporting enterprise technology strategy, architecture, and integration initiatives. This opportunity is ideal for a self-starter who combines strong technical expertise with exceptional communication and relationship-building skills. The Solutions Architect will serve as a key technology leader, partnering with internal stakeholders and external vendors to drive architectural decisions, standardize technology practices, support cloud and integration initiatives, and ensure alignment between business objectives and technical solutions. This role offers the opportunity to make a significant impact across enterprise architecture, cloud platforms, security, integrations, and future innovation initiatives, including emerging AI-driven solutions.</p><p><br></p><p><strong>Responsibilities:</strong> </p><p>• Lead enterprise architecture initiatives, developing technology roadmaps and solution strategies that align with organizational objectives and long-term growth plans.</p><p>• Collaborate with business stakeholders to understand requirements and translate business needs into scalable architectural designs and technical solutions.</p><p>• Partner with internal teams and external organizations to define technical requirements, evaluate integration needs, and support API-based connectivity initiatives.</p><p>• Design and oversee solutions across cloud environments including AWS and GCP, ensuring security, reliability, scalability, and operational excellence.</p><p>• Support and govern enterprise platforms, including CRM, middleware, and integrated technology ecosystems.</p><p>• Develop architectural standards, documentation, diagrams, governance processes, and implementation artifacts to improve technology consistency and operational maturity.</p><p>• Lead technical evaluations of vendors, products, and services while contributing to RFPs, RFBs, scopes of work, and technology selection processes.</p><p>• Identify technical risks, security concerns, data management challenges, and architectural gaps while recommending mitigation strategies.</p><p>• Provide architectural oversight for strategic projects, ensuring solutions align with approved standards, budgets, timelines, and business objectives.</p><p>• Build trusted relationships with internal teams and external partners, serving as a strategic advisor and primary technology liaison.</p><p>• Research emerging technologies and evaluate opportunities for innovation, process improvement, automation, and AI-driven business solutions.</p><p>• Produce clear technical documentation and communicate architectural decisions, standards, and recommendations to both technical and non-technical audiences.</p>