We are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract opportunity where you will provide technical support and troubleshooting assistance for a variety of IT systems and tools. In this role, you will work in a secure environment, ensuring the seamless operation of virtual desktops and other essential technologies.<br><br>Responsibilities:<br>• Provide technical support for virtual desktop environments, including Citrix-based systems and related applications.<br>• Troubleshoot and resolve issues with Wyse thin clients, HP printers, and Fujitsu 7160 scanners.<br>• Manage and respond to IT service tickets using the Epicor ticketing system, with training provided if necessary.<br>• Maintain adherence to safety protocols, including wearing masks and gloves, and sanitizing workspaces as required.<br>• Deliver support for Microsoft Windows 10 PCs and workstations, ensuring optimal performance.<br>• Assist with the setup and maintenance of court-specific applications, with training provided to enhance efficiency.<br>• Collaborate with team members to address IT-related concerns and improve overall system functionality.<br>• Provide excellent customer service to end users, ensuring timely and effective resolution of technical issues.<br>• Monitor and manage IT call center operations during regular business hours, Monday through Friday, excluding holidays.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Placerville, California. In this role, you will provide technical assistance to end-users across multiple districts, ensuring smooth operation of hardware, software, networking, and audiovisual systems. This position requires travel within the local area and offers an opportunity to make a direct impact on IT services.<br><br>Responsibilities:<br>• Deliver comprehensive desktop support to approximately 600 users across 15 districts.<br>• Address and resolve technical issues through the Freshservice ticketing system.<br>• Provide remote assistance using Splashtop for troubleshooting and support.<br>• Troubleshoot and resolve hardware, software, and basic networking issues, including wired and wireless connections.<br>• Set up, deploy, and image computers for staff in various locations, including Head Start and Special Services.<br>• Maintain and support audiovisual equipment to ensure seamless functionality.<br>• Travel locally within the organization using a personal vehicle; mileage reimbursement is provided.<br>• Ensure all work adheres to high standards, including dress code guidelines.
<p>Are you a motivated, strategic thinker with a knack for turning data into actionable insights? As a Data Analyst at our East Bay client, you’ll be at the heart of helping our client's team build stronger connections between the dashboards they produce and the internal teams who use them. This newly created role will support the client's dynamic data team as they tackle the challenge of making analytics more impactful and user-friendly.</p><p><br></p><p>This role is hybrid 50% onsite, and is a long-term contract role that could possibly convert to FTE.</p><p> </p><p>Key Responsibilities:</p><p>In this role, you will:</p><p>-Partner with the data team to ensure insights are seamlessly integrated into business workflows.</p><p>-Collaborate with end users to boost the adoption and effective utilization of Power BI dashboards.</p><p>-Gather and analyze business requirements to ensure solutions align with real-world use cases and enhance decision-making.</p><p>-Offer training and hands-on support for users learning to navigate dashboards and self-service analytics tools.</p><p>-Troubleshoot data issues, validate ad-hoc data requests, and recommend process improvements to increase data quality and accuracy.</p><p>-Work with business leaders to support team deliverables and improve operational outcomes.</p>
We are looking for a skilled Wholesale Pricing Analyst to join our team on a contract basis in Oakville, California. In this role, you will play a pivotal part in managing wholesale pricing operations and distributor billing processes, ensuring optimal reporting and compliance. This position offers an exciting opportunity to work within the wine industry while contributing to the success of distributor relationships and pricing strategies.<br><br>Responsibilities:<br>• Develop and implement tracking systems for distributor marketing funds to ensure accurate monitoring and reporting.<br>• Evaluate pricing models and promotional structures to identify profitability opportunities and refine strategies.<br>• Prepare detailed reports and actionable insights on pricing, marketing fund allocations, and distributor performance.<br>• Collaborate with the sales team to optimize pricing processes and enhance distributor relationships.<br>• Utilize tools such as Power BI and Tradeparency to streamline reporting and improve operational efficiency.<br>• Support compliance efforts by maintaining accurate records and ensuring adherence to established pricing guidelines.<br>• Analyze financial data and trends to inform decision-making and drive improvements in pricing strategies.<br>• Partner with cross-functional teams to address gaps in processes and improve overall workflow.<br>• Monitor distributor billing processes to ensure accuracy and resolve any discrepancies.<br>• Provide expertise in data analysis to deliver meaningful insights that contribute to business success.
<p>We are looking for an experienced Network/Systems Manager to join our team in Livermore, California. This is Network/Systems Manager a Contract-to-Permanent position offering an opportunity to lead and oversee critical network operations while collaborating with management and technical teams. The ideal Network/Systems Manager will take ownership of network systems, provide strategic recommendations for improvements, and ensure seamless technology operations across multiple sites. This is an onsite position sitting in Livermore, Ca. </p><p><br></p><p>The ideal Network/Systems Manager will have Palo Alto firewall experience, strong Cisco networking skills, and a background in Active Directory, VMware, and Google Workspace. The Network/Systems Manager will also help manage security in collaboration with our managed security provider, including patch management, configurations, and oversight of new firewall deployment. Experience with Cisco VoIP systems—particularly in design and configuration—is preferred. </p><p><br></p><p>When the current manager is out, this Network/Systems Manager role will act as the primary liaison to upper management, requiring excellent communication skills and the ability to present clearly to executives. You will also be the go-to person for staff when issues arise, ensuring problems are addressed quickly and effectively.</p><p><br></p><p>Responsibilities:</p><p>•<strong>Key Responsibilities</strong></p><ul><li>Oversee the network and virtual server environments, ensuring reliable and secure operations across all sites.</li><li>Administer LAN/WAN infrastructure including Cisco network equipment, virtualization platforms (VMware), Active Directory, user accounts, and network services.</li><li>Manage and configure firewalls (Palo Alto) and coordinate with security providers for patching, monitoring, and threat mitigation.</li><li>Oversee deployment of new network and security hardware, including upcoming firewall projects.</li><li>Configure and support Cisco VoIP systems, including design and implementation.</li><li>Troubleshoot and resolve hardware, software, and network issues to minimize downtime.</li><li>Evaluate requests for technical assistance, determine appropriate actions, and assign resources accordingly.</li><li>Collaborate with leadership to plan short- and long-term technology upgrades, replacements, and system improvements.</li><li>Design and optimize network architectures (e.g., VLAN, VPN, routing, content filtering, QoS, IDS/IPS, etc.) for high performance and security.</li><li>Install and update network software, service packs, and security patches across multiple platforms.</li><li>Monitor servers, appliances, and network devices to ensure proper performance and availability.</li><li>Lead technology projects, including migrations, new implementations, and product evaluations, ensuring they meet deadlines and quality standards.</li><li>Coordinate with internal teams, vendors, and contractors to complete projects and resolve issues efficiently.</li><li>Prepare documentation including network maps, technical reports, procedures, and recommendations for improvements.</li><li>Stay informed on industry trends, tools, and best practices to inform purchasing and operational strategies.</li><li>Act as a primary contact for management, providing updates, reports, and recommendations.</li></ul><p><br></p>
