<p>We are looking for a detail-oriented Order Entry Clerk to join our team in Elk Grove Village, Illinois. This is a contract position that requires accuracy, efficiency, and a strong ability to handle data entry tasks. The ideal candidate will play a vital role in ensuring orders are processed correctly and promptly.</p><p><br></p><p>Responsibilities:</p><ul><li>Data Entry: Entering orders from email, phone, or fax into the company system with high accuracy.</li><li>Order Verification: Checking orders for correct pricing, part numbers, and special instructions.</li><li>Communication: Confirming order receipts and shipping dates to customers, and handling inquiries or complaints.</li><li>Coordination: Working with logistics, warehouse, and sales departments to ensure on-time shipping.</li><li>Documentation: Preparing invoices, quotes and shipping documents.</li><li>Inventory Tracking: Monitoring stock levels and verifying product availability</li></ul><p><br></p>
<p>We are looking for a detail-oriented Sales Operations Specialist to join our team on a contract basis in Chicago, Illinois. This role plays a vital part in supporting sales processes and ensuring seamless customer interactions. The ideal candidate will be adept at managing the order lifecycle while maintaining high standards of accuracy and communication. The position pays between $24-26/hr - with a permanent salary target of $55,00-65,000. </p><p><br></p><p><strong>In-House Sales Operations & Customer Support</strong></p><ul><li>Provide frontline customer support via phone and email for customers, distributors, and internal sales teams.</li><li>Support lead handling and progression, connecting customers with the appropriate internal teams when needed.</li><li>Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up.</li><li>Enter, validate, and maintain customer orders in SAP or similar ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data.</li><li>Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders.</li><li>Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply.</li><li>Monitor order status, backorders, and partial shipments and proactively communicate delays.</li></ul><p><strong> </strong></p><p><strong>Operational & Financial Support</strong></p><ul><li>Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance.</li><li>Build knowledge of inventory concepts such as stock availability, allocation, and backorder management.</li><li>Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices.</li><li>Assist with pricing discrepancies, credits, returns, and related corrections.</li><li>Understand how invoicing accuracy supports revenue recognition and aging reports.</li></ul><p><strong> </strong></p><p><strong>Quality & Compliance Support</strong></p><ul><li>Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions.</li><li>Follow quality procedures and SOPs aligned with medical device and regulated industry requirements.</li><li>Support initiatives related to traceability, documentation accuracy, and customer feedback.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between <strong>$30.00-32.00 an hour.</strong></p><p><br></p><p><strong>Primary Responsibilities:</strong></p><p>• Develop mutually rewarding working relationships with customers through superior customer service</p><p>• Receive and process orders with an exceptional accuracy level of 95% or better into order system</p><p>• Send customer confirmation of order receipt within 3 hours of order entry</p><p>• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)</p><p>• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)</p><p>• Review, edit and report on the company’s on time in full (OTIF) performance</p><p>• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts</p><p>• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments</p><p>• Process, monitor and review various customer reports or account information and communicates to the customer or sales team</p><p>• Cross check other customer account specialists order entries for accuracy daily</p><p>• Support other customer accounts as needed</p><p>• Provide necessary follow-up and initiates correspondence to customers</p><p>• Achieve KPI’s set forth by the company and/or department</p><p>• Perform other duties as assigned</p>
We are looking for an experienced Accounts Receivable Specialist to join our team on a long-term contract basis in Chicago, Illinois. In this role, you will play a pivotal part in managing accounts receivable processes, ensuring timely collections, and maintaining accurate financial records. This position offers an excellent opportunity for professionals with a strong background in collections and cash applications.<br><br>Responsibilities:<br>• Oversee invoicing and manage aging reports to ensure accuracy and timeliness.<br>• Conduct commercial collections to recover outstanding payments and resolve discrepancies.<br>• Apply cash payments accurately and maintain detailed records of cash activity.<br>• Collaborate with the billing team to streamline processes and ensure compliance with company standards.<br>• Utilize specialized software to manage accounts receivable functions efficiently.<br>• Communicate with clients regarding billing inquiries and payment issues.<br>• Monitor and analyze accounts receivable data to identify trends and areas for improvement.<br>• Ensure adherence to company policies and procedures related to accounts receivable.<br>• Provide regular reports on collections, outstanding balances, and cash applications.<br>• Assist in resolving complex billing disputes and escalating issues as needed.