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22 results for Sr Customer Service Specialist in Rosedale, MD

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary
20 - 27 USD / Hourly
The Senior Customer Service Specialist is responsible for delivering high-level customer support by managing complex inquiries, resolving escalated issues, and ensuring a consistently positive customer experience. This role requires strong analytical and problem-solving abilities to identify root causes and implement effective solutions. In addition to direct customer interaction, the Senior Specialist plays a key role in mentoring team members, improving service processes, and collaborating across departments to address systemic concerns.
2026-04-14T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Service Representative

Falls Church, VA
onsite
Temporary
21 - 23 USD / Hourly
Our organization is actively seeking a Customer Service Representative to join our team. This role is crucial in maintaining positive relationships with clients and ensuring that every customer interaction reflects our commitment to excellence.This is an onsite position working Monday to Friday. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat, providing accurate information and resolutions.</li><li>Maintain up-to-date knowledge of company products, services, policies, and procedures.</li><li>Handle and document customer feedback, concerns, and complaints in a courteous and timely manner.</li><li>Collaborate with internal teams to resolve complex issues and help implement service improvements.</li><li>Track and process orders, returns, account updates, and other transactions as needed.</li><li>Meet or exceed individual and team performance metrics, including customer satisfaction and response times.</li></ul>
2026-04-10T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary
17 - 22 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-04-10T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Permanent
90000 - 110000 USD / Yearly
Are you ready to ignite the next phase of your career? Join a dynamic team where finance meets innovation! We’re searching for a passionate Accountant/Financial Analyst who thrives at the intersection of financial rigor and data-driven insights. If you have a Big 4 pedigree, a CPA, and an eagerness to solve business challenges with both advanced accounting and modern analytics, we want to hear from you. This is a hybrid role located in Baltimore, MD with good work/life balance!! Responsibilities:<ul><li>Lead the transformation of complex financial data into actionable intelligence for key business decisions</li><li>Partner with cross-functional teams to deliver impactful reports, dashboards, and business cases</li><li>Manage and enhance accounting processes including audit, controls, and monthly close</li><li>Utilize tools like Power BI and Excel</li><li>Support ongoing budgeting, forecasting, and variance analysis projects</li><li>Ensure the integrity of financial statements and compliance with all regulatory standards</li><li>Collaborate on process improvements and innovation initiatives in the finance function </li></ul>
2026-03-23T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Contract / Temporary to Hire
32.3 - 37.4 USD / Hourly
We are looking for a detail-oriented Senior Accountant to join our team in Baltimore, Maryland. This Contract to permanent position is ideal for an experienced individual with a strong background in accounting, financial reporting, and reconciliations. The role involves ensuring accuracy in financial processes, supporting audits, and managing various accounting functions across multiple departments. Responsibilities:• Support accountants with daily activity and provide guidance as needed.• Prepare and upload reports.• Prepare year-end tax reports.• Handle banking activities, including approving wire payments and troubleshooting financial systems.• Maintain fixed asset schedules, prepare monthly depreciation entries, and reconcile accounts.• Assist in troubleshooting financial statement errors and manage large-scale data projects.• Prepare annual reports and schedules for external auditors.
2026-04-13T00:00:00Z

Sr. Accountant

Annapolis, MD
onsite
Permanent
80000 - 100000 USD / Yearly
We are partnering with a well‑established, mission‑driven organization. This Senior Accountant will join a high‑caliber finance team supporting a growing investment portfolio with complex accounting, strong visibility, and meaningful impact.This is an excellent role for someone who enjoys technical accounting, ownership over processes, and exposure to sophisticated real‑asset transactions without the pace or burnout of public accounting or transactional finance environments.Key Responsibilities<ul><li>Prepare and review monthly, quarterly, and annual financial statements in accordance with US GAAP</li><li>Own general ledger activities, including journal entries, reconciliations, and variance analysis</li><li>Support accounting for long‑term investments, including debt, equity, and structured assets</li><li>Assist with quarter‑end and year‑end close, ensuring accuracy, timeliness, and compliance</li><li>Partner with internal stakeholders on new transactions, including evaluating accounting treatment and documentation</li><li>Support external audit processes and respond to auditor inquiries</li><li>Contribute to process improvements, internal controls, and documentation as the organization continues to scale</li><li>Assist with regulatory and reporting requirements as applicable (public company–level rigor)</li></ul>
2026-04-02T00:00:00Z

Sr. Accountant

Lancaster, PA
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for an experienced Senior Accountant to join our team in Lancaster, Pennsylvania. This is a long-term contract position that requires a detail-oriented individual with a strong background in accounting practices and financial reporting. The ideal candidate will play a key role in maintaining accurate financial records and ensuring compliance with accounting standards. Responsibilities:• Lead month-end close processes to ensure timely and accurate financial reporting.• Manage and maintain the general ledger, ensuring all entries are properly documented and reconciled.• Prepare and post journal entries with precision and adherence to accounting guidelines.• Conduct account reconciliations to identify and resolve discrepancies.• Perform detailed bank reconciliations to maintain accuracy in cash flow records.• Collaborate with other departments to gather financial data and support internal reporting needs.• Ensure compliance with all relevant accounting standards and regulatory requirements.• Identify opportunities for process improvements and implement best practices in accounting operations.• Assist in audits by providing necessary documentation and supporting schedules.• Generate insightful financial analyses to guide decision-making processes.If interested please send resume on word document to Jim.kirk@Roberthalf com
2026-04-08T00:00:00Z

Sr. Accountant

McLean, VA
onsite
Permanent
100000 - 110000 USD / Yearly
Senior Accountant ($100K-110K, Hybrid in Tysons Corner)Join a dynamic and fast-paced team as a Senior Accountant, where your expertise and independent drive will be highly valued. We are seeking an assertive accounting professional who thrives on taking initiative, enjoys problem-solving, and has a strong background in public accounting, general ledger accounting and financial reporting. Government contracting experience is highly desired.Key Responsibilities:<ul><li>Independently manage all aspects of general ledger accounting, including preparing and posting journal entries, account reconciliations, and supporting a timely, accurate month-end close process.</li><li>Prepare, analyze, and report financial statements, balance sheets, and cash flow statements to provide transparency and actionable insights to leadership.</li><li>Lead and execute the month-end and year-end close activities, ensuring accuracy, completeness, and compliance with GAAP.</li><li>Drive continuous improvement of accounting processes, identifying and implementing efficiency opportunities with minimal oversight.</li><li>Support and review financial data related to project performance, billing, cost allocations, and revenue recognition.</li><li>Ensure accuracy and compliance for all accounting activities related to government contracts (FAR, CAS, DCAA compliance preferred).</li><li>Oversee accounts payable/receivable functions, cash disbursement accounts, payroll, and assist with collection activities.</li><li>Provide information and documentation to support annual audits by external or government auditors.</li><li>Collaborate with management to generate financial analyses that support decision-making and business strategy.</li><li>Perform additional related duties and assist with special projects as needed.</li></ul>Why Join Us? Here you will be empowered to own your work, bring forward solutions, and make an impact from day one. If you’re looking to accelerate your career in accounting with meaningful, hands-on responsibilities and growth potential—apply today! If you are driven by independence, take pride in your work, and want to contribute to a mission-focused organization supporting government clients, I want to connect with you. You will take ownership and see the full accounting cycle, take on supervisory responsibilities with advancement opportunities and enjoy very good work life balance in an environment focused more on results than how many hours you are putting in.
2026-03-26T00:00:00Z

Sr. Accountant

McLean, VA
onsite
Permanent
100000 - 120000 USD / Yearly
We are looking for an experienced Senior Accountant with proven GAAP, FAR, CAS knowledge. In this role, you will oversee critical accounting functions, ensuring compliance with regulations and contributing to the efficiency of financial operations. This position offers a chance to make a significant impact within a dynamic and collaborative environment. Responsibilities:• Manage full-cycle general ledger accounting processes, ensuring accuracy and compliance.• Lead month-end and year-end closings, delivering timely and precise financial reporting.• Prepare schedules, account reconciliations, and journal entries for areas such as debt issuances, leases, prepaids, goodwill, and other assigned items.• Implement and monitor adherence to accounting standards and regulatory requirements.• Oversee expense reporting processes, including reconciliations, voucher reviews, payment processing, and corrections.• Act as a backup for accounts payable functions when necessary.• Support external audits, including financial, regulatory, and internal control reviews.• Contribute to system upgrades and spearhead process improvement initiatives.• Conduct account research and manage ad-hoc accounting and reporting tasks.• Collaborate across departments to resolve discrepancies and ensure accurate accounting practices.
2026-04-01T00:00:00Z

Sr. Accountant

Lancaster, PA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
Senior AccountantA client of ours is looking a Senior Accountant for a contract‑to‑full‑time opportunity. This role is responsible for advanced accounting functions, complex financial analysis, reporting, and compliance with GAAP, GASB, and fund accounting standards. The Senior Accountant supports audits, year‑end close, and institutional financial reporting while working across multiple funding sources, including state, grant, restricted, and auxiliary funds. The position partners closely with internal teams, leadership, auditors, and external agencies to ensure strong financial controls and accurate reporting. Responsibilities of Senior Accountant <ul><li>Prepare, analyze, and reconcile complex financial statements, reports, forecasts, reconciliations, journal entries, and audit schedules across multiple funding sources (state, grants, restricted, auxiliary).</li><li>Maintain integrity of accounting, budgeting, and financial reporting systems in compliance with GAAP, GASB, and institutional, state, and federal requirements.</li><li>Support year‑end close, annual financial reporting, audits, and regulatory reporting; serve as a key audit and compliance resource.</li><li>Develop financial projections, budget analyses, variance reports, cost allocations, and ad hoc analyses to support planning and decision-making.</li><li>Evaluate, strengthen, and document accounting processes, internal controls, and financial systems (including ERP systems such as Ellucian Colleague).</li><li>Collaborate with campus departments, leadership, auditors, state agencies, and external partners to provide financial guidance and ensure compliance.</li><li>Provide grant and foundation accounting support, including reporting and reconciliation activities.</li><li>Lead or participate in financial system implementations, process improvement initiatives, and cross-functional projects.</li><li>Assign, review, and prioritize work; provide guidance, training, onboarding, and performance feedback to accounting or support staff, as assigned.</li><li>Prepare written guidance, training materials, correspondence, and support specialized or ad hoc financial requests.</li><li>Ensure compliance with all policies and procedures and perform other related duties as assigned.</li></ul>
2026-04-06T00:00:00Z

Sr. Accountant

Rockville, MD
onsite
Temporary
45 - 55 USD / Hourly
We are looking for an experienced Senior Accountant to join our team on a contract basis in Rockville, Maryland. In this role, you will leverage your expertise to review reconciliations and manage detailed financial reporting. This is an excellent opportunity for a skilled individual with a strong background in real estate accounting to contribute to a dynamic organization. Responsibilities:• Conduct comprehensive reviews of CAM (Common Area Maintenance) reconciliations to ensure accuracy and compliance.• Analyze real estate tax schedules, prepare quarterly tax accruals, and provide detailed reporting.• Oversee financial processes related to real estate accounting, ensuring adherence to industry standards.• Collaborate with team members to resolve discrepancies and improve reconciliation procedures.• Maintain accurate and organized financial records for audits and internal reviews.• Support tax-related accounting functions and ensure deadlines are met.• Provide recommendations for process improvements to enhance efficiency in financial operations.• Work closely with stakeholders to address accounting inquiries and provide insights.• Monitor compliance with accounting policies and regulations.• Prepare financial reports and summaries for management review.
2026-04-10T00:00:00Z

Sr. Accountant

Frederick, MD
onsite
Permanent
90000 - 100000 USD / Yearly
We are looking for a meticulous and client-focused Staff Accountant to join our team in Frederick, Maryland. This role is ideal for someone who thrives in a dynamic environment and has a passion for delivering accurate financial solutions. As a key member of our accounting team, you will manage multiple client accounts and contribute to the success of our organization. Responsibilities:• Oversee a portfolio of client accounts, ensuring the timely and accurate delivery of accounting services.• Lead meetings with clients to present financial reports and address any inquiries or discrepancies.• Analyze financial statements to identify trends, variances, and areas of concern.• Communicate with clients professionally and promptly to build strong working relationships.• Prepare and finalize monthly financial reports using QuickBooks.• Investigate and resolve accounting discrepancies and data-related issues.• Collaborate with internal teams to enhance workflow efficiency and ensure client satisfaction.• Assist in training new accounting team members as needed.
2026-04-06T00:00:00Z

On Call Customer Service Representative

McLean, VA
onsite
Temporary
21 - 23 USD / Hourly
We are seeking motivated and reliable On-Call Customer Service Representatives to support our clients during peak business hours, special projects, and temporary staffing needs. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring a positive customer experience across all interactions. Responsibilities:<ul><li>Answer inbound customer inquiries in a professional and timely manner.</li><li>Provide product, service, or account information and resolve any emerging issues.</li><li>Document all customer interactions and follow up on outstanding requests.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Remain knowledgeable about assigned client policies, procedures, and systems.</li><li>Maintain a high level of professionalism, empathy, and accuracy in every interaction.</li><li>Support special projects, coverage for absences, or higher-than-normal call volumes as needed.</li></ul>
2026-04-10T00:00:00Z

Call Center Representative

Falls Church, VA
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a customer-focused Call Center Representative to join our client’s team and deliver a positive customer experience. We value innovation, professionalism, and a positive work environment. You will be working onsite Monday to Friday. Responsibilities:<ul><li>Answer inbound calls and respond to customer inquiries in a professional and courteous manner.</li><li>Assist customers by providing information about products, services, and account information.</li><li>Resolve issues, escalate complex cases when necessary, and ensure customer satisfaction.</li><li>Accurately document customer interactions in the system.</li><li>Meet established performance metrics for call quality, productivity, and customer satisfaction.</li></ul>
2026-04-10T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
A busy contact center in the downtown Baltimore area is hiring Call Center Representatives to manage high-volume inbound calls, assist customers, and provide accurate information. Responsibilities:<ul><li>Handle incoming customer calls and document interactions</li><li>Resolve customer issues with a professional and courteous approach</li><li>Update customer accounts and follow scripted messaging</li><li>Escalate unresolved issues to supervisors as needed</li></ul>
2026-03-24T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Contract / Temporary to Hire
17 - 20 USD / Hourly
We are looking for a dedicated Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will play a key role in providing exceptional customer service within a fast-paced and dynamic call center environment. Your ability to communicate effectively, multitask, and solve problems will be critical to ensuring customer satisfaction and maintaining our high service standards. Responsibilities: • Manage a high volume of inbound calls with professionalism and a customer-first approach. • Address customer inquiries, provide detailed information about products or services, and offer effective solutions. • Utilize multiple computer systems and applications to gather and update customer information efficiently. • Maintain a positive attitude while handling customer concerns and resolving issues empathetically. • Accurately document customer interactions and ensure accounts are updated in the system. • Collaborate with team members and other departments to resolve complex issues and enhance customer experiences. • Meet and exceed performance metrics and quality standards as outlined by the company. • Stay informed about company policies, product offerings, and industry trends to better assist customers.
2026-04-16T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary
21 - 26 USD / Hourly
Our team is seeking a professional, detail-oriented Bilingual Customer Service Representative to support our diverse client base. In this role, you’ll use your bilingual skills in Spanish and English to provide excellent service, resolve issues efficiently, and help build long-lasting client relationships. Responsibilities:• Manage high-volume inbound calls from residents.• Assist community members with applications and navigating county systems.• Provide bilingual translations for documents and conversations.• Update and maintain resident records.• Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative, where your fluency in Spanish and English will help us deliver exceptional service to a diverse customer base. This is an excellent opportunity to develop your communication skills, problem-solve on behalf of customers, and make a difference with every interaction. Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z