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4 results for Customer Service Representative in Rocky Hill, CT

Medical Secretary

New Haven, CT
onsite
Temporary
21.85 - 25.30 USD / Hourly
Are you a customer-oriented professional with strong technology skills seeking a dynamic role in a clinical setting? We are seeking a Clinical Secretary to join our healthcare team, where you will play a key role in supporting daily patient and provider operations. This is an excellent opportunity for candidates with healthcare administrative experience, a knack for multitasking, and a passion for delivering excellent service.Key Responsibilities:<ul><li>Serve as the first point of contact for patients, providing warm, professional, and responsive customer service.</li><li>Schedule appointments and manage patient information using EPIC or similar EMR systems.</li><li>Answer and triage phone calls, using effective listening and professional telephone etiquette.</li><li>Accurately process and direct inquiries from patients, providers, and staff.</li><li>Coordinate administrative tasks, ensuring timeliness and accuracy in a fast-paced environment.</li><li>Uphold confidentiality and follow clinic protocols at all times.</li></ul>Required Skills and Abilities:<ul><li>Demonstrated ability to deliver exceptional customer service, with strong verbal and interpersonal communication.</li><li>Excellent organizational skills; able to prioritize and manage multiple tasks efficiently.</li><li>Proficiency with EPIC or similar Electronic Medical Record (EMR) systems in scheduling and information management.</li><li>Strong communication, effective listening, and sound judgment skills.</li><li>Ability to work independently, apply critical thinking, and resolve issues proactively.</li></ul>Preferred Skills and Abilities:<ul><li>Knowledge of medical terminology and previous experience in a medical office or high-volume call center.</li><li>Spanish-speaking (bilingual) skills are an advantage.</li><li>Familiarity with Microsoft Excel and experience with multi-line telephone systems.</li><li>Experience in specialty clinical environments such as oncology, cardiology, or dermatology, with exposure to specialized EPIC modules.</li><li>Demonstrated flexibility and ability to adapt to changing work demands.</li></ul>Top Must-Have Skills:<ol><li>Exceptional customer service.</li><li>EPIC or prior EMR experience (strongly preferred).</li><li>Effective communication skills—call center or customer service representative experience valued.</li><li>Spanish bilingual skills are a plus but not required.</li></ol>Personality Fit:<ul><li>Independent worker who takes initiative.</li><li>Tech-savvy and eager to learn new tools.</li><li>Flexible and adaptable, able to thrive in fast-changing clinical environments.</li></ul>
2026-03-23T14:28:39Z

Purchasing Agent

Stratford, CT
onsite
Contract / Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a detail-oriented Purchasing Agent to support procurement operations and client service for a growing team in Stratford, Connecticut. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor coordination, quote preparation, and fast-moving service needs while maintaining accuracy and responsiveness. The person in this role will work closely with technicians, internal stakeholders, and suppliers to secure parts on time, support follow-up work, and help deliver a reliable customer experience. Responsibilities: • Prepare specialized client quotes based on technician input and deliver complete, accurate pricing information within one business day. • Compare supplier proposals, verify pricing and details, and select cost-effective purchasing options that align with job requirements. • Place orders early enough to support scheduled service work and confirm that materials for upcoming jobs are received on time. • Track open purchase orders, monitor part status, and maintain clear records for items assigned to technicians. • Partner with technicians to confirm scope, clarify part needs, and obtain approval before moving forward with substitute products recommended by vendors. • Review technician follow-up recommendations, create new work orders when needed, and coordinate with internal contacts to communicate next steps and estimates promptly. • Support warehouse planning by helping verify inventory and job materials for work scheduled at least one week in advance. • Respond to client and internal inquiries the same day whenever possible, provide regular updates, and escalate recurring service concerns to the appropriate technical resources. • Build strong vendor relationships, investigate recurring purchasing issues, and identify new supply sources and market trends that can improve service and retention.
2026-04-20T12:53:41Z

Receptionist

Amherst, MA
onsite
Temporary
19.00 - 22.00 USD / Hourly
Our client in Amherst, MA is seeking a professional and organized Receptionist to join their team on a contract basis. This is an excellent opportunity to bring your administrative skills to a dynamic work environment and support daily front desk operations.Key Responsibilities:<ul><li>Greet visitors and direct them to the appropriate contacts or meeting rooms.</li><li>Answer, screen, and route incoming phone calls promptly and courteously.</li><li>Manage and distribute incoming and outgoing mail and deliveries.</li><li>Maintain a clean and welcoming reception area.</li><li>Assist with scheduling, filing, and other administrative tasks as needed.</li><li>Support office-wide communication and help coordinate meetings or events.</li></ul>
2026-04-17T16:34:05Z

Collections Specialist

Cheshire, CT
onsite
Temporary
22.00 - 25.00 USD / Hourly
We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Cheshire, Connecticut. In this role, you will play a key part in managing accurate billing processes and ensuring timely collections while maintaining clear and effective communication with clients. This is an excellent opportunity to contribute your expertise in collections and accounting to a dynamic environment. Responsibilities: • Maintain accurate records of customer accounts in QuickBooks, including detailed notes on collections activities. • Provide accounting clerks with up-to-date lists of customers requiring collections follow-up. • Ensure accurate invoicing by thoroughly understanding client agreements, including contract terms, payment methods, and any third-party or subsidiary involvement. • Verify and supply all necessary documentation, such as signed contracts, sales orders, and work orders, to complete the invoicing process. • Review, edit, and validate billing documents to ensure they are accurate and complete before submission. • Submit invoices to customers in accordance with their specific requirements and preferences. • Confirm the correct tax status for all invoices to ensure compliance. • Address and resolve customer inquiries related to invoicing and collections in a timely manner. • Collaborate with the Accounting Manager on additional tasks and projects as needed.
2026-04-16T13:18:43Z