<p>We are looking for a Telecom Voice Engineer to join our team on a long-term contract basis. In this role, you will contribute to the design, implementation, and maintenance of advanced telecom and voice systems, ensuring seamless communication across organizational platforms. This position offers an excellent opportunity to work with cutting-edge technologies and support critical infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Configure, manage, and troubleshoot Active Directory services to ensure optimal system performance.</p><p>• Oversee the deployment and maintenance of Microsoft Windows Server environments.</p><p>• Implement and maintain Azure Active Directory solutions to support secure cloud-based operations.</p><p>• Administer Citrix technologies to optimize virtual desktop and application delivery.</p><p>• Collaborate with teams to manage Microsoft Exchange systems for reliable email and messaging services.</p><p>• Monitor telecom voice systems for performance and reliability, addressing issues proactively.</p><p>• Develop and document technical processes and procedures for system management.</p><p>• Provide technical support and guidance to resolve complex system issues.</p><p>• Participate in system upgrades and enhancements to improve functionality and efficiency.</p><p>• Ensure compliance with security protocols and best practices across all systems.</p>
We are looking for a skilled Governance, Regulatory, and Compliance (GRC) Specialist to join our team in Lincolnshire, Illinois. This Contract to permanent position is essential for managing customer-facing trust and compliance programs while ensuring adherence to regulatory requirements within the U.S. K-12 education sector. The role involves leading compliance efforts, safeguarding student data privacy, and conducting risk assessments to maintain regulatory standards.<br><br>Responsibilities:<br>• Oversee the management and execution of customer-facing trust and compliance programs.<br>• Ensure compliance with U.S. K-12 education regulatory requirements, including laws related to student data privacy.<br>• Lead and manage SOC 2 compliance programs, including control implementation and audit processes.<br>• Conduct due diligence and integration activities for mergers and acquisitions to mitigate compliance risks.<br>• Translate complex regulatory requirements into actionable business processes and controls.<br>• Identify and assess risks related to data privacy and governance within the education sector.<br>• Collaborate with stakeholders across various levels to maintain compliance standards and address regulatory concerns.<br>• Monitor compliance using appropriate platforms and tools, ensuring continuous adherence to frameworks.<br>• Develop and implement strategies for readiness assessments and security audits.<br>• Provide expertise in frameworks such as ISO 27001 and other relevant certifications.
<p><strong>Overview</strong></p><p>The Senior Help Desk Technician provides advanced technical support to end users across a mixed remote and on-site environment. This role handles escalated issues, maintains support standards, and assists with the stability and performance of end-user systems. The position requires regular on-site work for hands-on troubleshooting, hardware support, and collaboration with internal teams.</p><p><br></p><p><strong>This is a Direct Hire position that will require a hybrid work schedule in Madison.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><p> • Serve as the primary escalation point for complex technical issues across desktops, laptops, mobile devices, printers, and core business applications.</p><p> • Deliver support through a combination of remote tools, ticketing systems, and in-person assistance.</p><p> • Perform on-site diagnostics, hardware repair, workstation builds, imaging, and deployment.</p><p> • Manage user accounts, permissions, and group policies within Active Directory and related identity platforms.</p><p> • Support email, collaboration platforms, VPN access, and standard productivity tools.</p><p> • Monitor ticket queues, ensure timely resolution, and maintain documentation of troubleshooting steps and solutions.</p><p> • Provide guidance to junior technicians and contribute to knowledge base development.</p><p> • Assist with endpoint security, patching, and system maintenance activities.</p><p> • Collaborate with IT leadership on process improvements, technology upgrades, and support initiatives.</p>
We are looking for an experienced IT Generalist to join our team in Itasca, Illinois. This contract-to-permanent position requires a versatile and detail-oriented individual skilled in security, network engineering, and IT solutions. The role involves managing a range of technologies, collaborating with vendors, and delivering exceptional service to end users, including executives.<br><br>Responsibilities:<br>• Manage and oversee IT operations, including network design, security measures, and system integrations for both cloud and on-premises environments.<br>• Coordinate with external vendors to troubleshoot technical issues and ensure effective monitoring and support services.<br>• Provide hands-on assistance to executives requiring specialized IT support, including servicing MacBook Pros and other devices.<br>• Implement security protocols to safeguard company data, ensuring robust backup, recovery, and privacy practices.<br>• Administer contracts and agreements for IT services, systems, software, and infrastructure.<br>• Support users across multiple operating systems, including Windows, Mac, Android, and iOS, ensuring seamless functionality.<br>• Handle equipment and software inventory, maintaining accurate records and ensuring timely updates.<br>• Deliver technical expertise in managing SaaS, IoT, and IaaS solutions.<br>• Collaborate on projects involving Microsoft Azure, Active Directory, and hybrid M365 environments.<br>• Monitor, configure, and optimize network infrastructure devices and cabling to ensure reliable connectivity.
We are looking for a dedicated Help Desk Analyst II to join our team in Madison, Wisconsin. In this role, you will provide essential technical support to ensure smooth operations for end users. This is a long-term contract position, offering an excellent opportunity to showcase your problem-solving skills and expertise in resolving IT issues.<br><br>Responsibilities:<br>• Deliver comprehensive technical assistance to end users, addressing hardware, software, and network-related concerns.<br>• Manage and resolve service desk tickets efficiently while ensuring timely updates to users.<br>• Troubleshoot and resolve issues with printer hardware, network printers, and related equipment.<br>• Perform imaging and deployment of desktop systems using tools like Microsoft SCCM.<br>• Provide support for Windows 10 and Office 365 applications, ensuring optimal functionality.<br>• Configure and troubleshoot VPN technologies to support remote access.<br>• Maintain and manage Active Directory accounts and permissions.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Ensure exceptional customer service by communicating effectively and professionally with users.<br>• Document processes, solutions, and troubleshooting steps to streamline future support efforts.
