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5 results for Telecommunications Manager in Rockford, IL

Senior Customer Service Lead

Hoffman Estates, IL
onsite
Permanent
70000.00 - 85000.00 USD / Yearly
Our client is looking for a motivated and detail-oriented Senior Customer Service Lead to oversee a team of customer service representatives and enhance overall client satisfaction. Based in Hoffman Estates, Illinois, this role is pivotal in managing customer accounts, improving operational workflows, and ensuring seamless order-to-cash processes. The ideal candidate will thrive in a collaborative environment, driving efficiency while mentoring team members to deliver exceptional service. Responsibilities:• Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams.• Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks.• Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions.• Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings.• Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency.• Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise.• Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency.• Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals.• Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals.• Perform additional tasks and projects as assigned to support the department's objectives. Hybrid schedule (Mon–Thurs onsite, Fridays remote)Compensation: $70k–$85k + 10% bonus (based on company performance) Benefits: medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays.
2026-04-16T19:18:46Z

Executive Legal Assistant

Schaumburg, IL
onsite
Permanent
75000.00 - 90000.00 USD / Yearly
Robert Half Legal is partnering with a privately held, family-owned operating company located in Schaumburg, IL who is seeking to hire an Executive Legal Assistant with 5+ years of experience to support the General Counsel and legal department leadership team. The Executive Legal Assistant will be responsible for managing calendars, coordinating corporate governance and entity management activities, overseeing regulatory and government filings, preparing executive-level materials, facilitating communications, and ensuring efficient legal department operations. This position is paying between $75-90K base salary and the company offers a comprehensive benefits package including: medical, dental and vision insurance, flexible spending accounts, PTO, 401(k) plus a pension plan, Disability and Life Insurance, travel insurance, and more. This position is fully in-office and the company offers early release Friday's at 2:30pm every week. Executive Legal Assistant Responsibilities:<ul><li>Executive Legal Administration: Provide high‑level administrative and operational support to the General Counsel and Legal Department, including calendar management, meeting scheduling, and travel coordination; Prepare, review, and coordinate presentations, reports, correspondence, and other business documents; Manage departmental workflows, priorities, and administrative processes to ensure efficiency and responsiveness.</li><li>Corporate Governance & Entity Management: Oversee and coordinate corporate governance activities for the Company and its affiliated entities; Maintain corporate records, including minute books, resolutions, and entity documentation; Coordinate Board of Directors and committee meetings, including the preparation and distribution of agendas, materials, and meeting minutes; Manage required filings with governmental and regulatory bodies, including Secretaries of State and similar agencies; Serve as a primary point of contact for governance‑related documentation and inquiries.</li><li>Operational, Planning & Cross-Functional Coordination: Oversee Legal Department operational activities, including budgeting support, vendor management, and compliance tracking; Facilitate cross‑functional initiatives and collaborate with internal departments to ensure alignment with organizational and business objectives.</li><li>Legal, Compliance & Regulatory Support: Support the Legal Department in the management of compliance initiatives, and regulatory obligations; Assist with the coordination of internal investigations, audits, and compliance reviews; Support the implementation, monitoring, and maintenance of internal legal policies and procedures.</li><li>Legal Department File & Database Management: Maintain and update Legal Department files and records related to the Company’s affiliated entities; Manage the Legal Department projects database by entering new records, updating existing entries, and generating and distributing monthly management reports.</li></ul> How to Apply:For immediate consideration, please email your resume directly to Justin Rambert, VP - Permanent Placement at justin . rambert @ robert half com
2026-04-03T17:38:45Z

Product Manager

Bartlett, IL
remote
Permanent
110000.00 - 120000.00 USD / Yearly
We are looking for an experienced Product Manager to oversee the development and success of innovative digital products. In this role, you will collaborate with cross-functional teams, manage product roadmaps, and drive strategic initiatives to ensure optimal outcomes. Based in Bartlett, Illinois, this position requires someone with a keen attention to detail and a strong ability to turn stakeholder insights into actionable plans. Responsibilities: • Develop and maintain product roadmaps by aligning business goals, user feedback, and operational requirements. • Facilitate stakeholder meetings to gather input on new features, updates, and changes, ensuring alignment across teams. • Lead sprint planning, backlog grooming, and resource allocation to optimize development cycles. • Oversee the creation of meaningful reports in Fibery that support stakeholder decision-making and define team metrics. • Coordinate with teams to ensure all project data and communications are accurately maintained in Fibery. • Manage product documentation, including updates, training materials, and website modifications to support new features. • Conduct product reviews and communicate progress, risks, and outcomes to stakeholders. • Collaborate with agile teams to ensure timely delivery of high-quality products. • Provide support as a backup Project Manager when needed.
2026-03-30T17:08:44Z

IT Manager/Director

Madison, WI
onsite
Contract / Temporary to Hire
55.00 - 62.50 USD / Hourly
We are looking for an experienced IT Manager/Director to oversee and optimize our organization's IT operations in Madison, Wisconsin. This is a contract-to-permanent position, offering a dynamic opportunity to lead teams, manage infrastructure, and drive IT strategies in the semi-conductor and electric component manufacturing industry. The ideal candidate will bring strong leadership skills and a comprehensive understanding of service desk management, security, and infrastructure. Responsibilities: • Lead and manage the IT department, including service desk operations, infrastructure, and security protocols. • Oversee performance reviews and ensure alignment with organizational goals for IT staff. • Implement and maintain Active Directory, backup technologies, and Cisco systems to support business operations. • Manage cloud ERP systems, including QAD, and ensure seamless configuration management. • Develop and maintain vendor relationships to optimize technology solutions and cost efficiency. • Utilize Jira Service Desk and Confluence tools to streamline service desk ticketing and problem resolution. • Ensure superior customer service by fostering a responsive and efficient IT support environment. • Monitor and optimize IT hardware and software systems for peak performance. • Evaluate and manage talent pipelines within the IT team to support organizational growth. • Drive continuous improvement initiatives within IT operations and service delivery.
2026-04-01T21:13:45Z

IT Manager/Director

Glendale Heights, IL
remote
Permanent
170000.00 - 200000.00 USD / Yearly
We are looking for an experienced Director of Software Engineering to lead and shape our software engineering strategy. This role involves defining technical visions, designing cloud-based applications, and driving innovation through AI and automation technologies. If you have a passion for creating secure, scalable, and high-performing systems, we want to hear from you. Responsibilities:• Develop and implement a comprehensive software engineering strategy for cloud-hosted applications, integration services, and automation solutions.• Define the technical vision for custom development, database integration, and process automation to support organizational systems.• Identify and incorporate AI and automation technologies to enhance business processes and system efficiency.• Establish and enforce engineering standards to ensure scalability, security, and performance across software systems.• Lead continuous improvement initiatives for engineering processes, tools, and team operations.• Make architectural decisions for Azure services, including App Services, Functions, Storage, Service Bus, Logic Apps, and Data Factory.• Oversee the development of APIs, data pipelines, automation workflows, and system integrations.• Ensure compliance with enterprise security standards, data governance policies, and operational controls.• Research and recommend emerging technologies, such as AI/ML platforms and intelligent automation tools, to stay ahead in the industry.
2026-04-09T20:28:42Z