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2 results for Senior Software Engineer in Rockford, IL
- Monroe, WI
- onsite
- Permanent
- 115000 - 135000 USD / Yearly
- <p>Robert Half is seeking an experienced, hands-on Software Development Manager to lead a team of 4–8 developers. This team is responsible for delivering enhancements and maintaining a complex enterprise order management platform. The team operates in a self-organized, agile environment focused on delivering high-quality features and driving customer satisfaction.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead modernization initiatives, transitioning legacy systems to modern architectures and programming languages</li><li>Promote and implement modern engineering practices, including API-driven design, event-based integrations, CI/CD pipelines, automated testing, and DevOps methodologies</li><li>Support and reinforce Agile (Scrum) development practices</li><li>Provide coaching, mentorship, and technical guidance to developers and team members</li><li>Partner with product stakeholders to prioritize work, manage the product backlog, and ensure alignment with business objectives</li><li>Communicate progress and updates to stakeholders throughout the development lifecycle</li><li>Coordinate efforts across multiple teams and cross-functional partners</li><li>Identify and drive process improvements to increase efficiency and delivery quality</li><li>Support career development and growth of direct reports</li><li>Ensure projects are delivered on time, within scope, and aligned with organizational goals</li></ul>
- 2026-03-27T00:00:00Z
- Saint Charles, IL
- onsite
- Permanent
- 70000 - 85000 USD / Yearly
- <p>Our client is looking for an experienced Senior Customer Service Lead to join their team in Schaumburg, Illinois. This role is pivotal in enhancing customer satisfaction and streamlining order-to-cash processes while leading a dedicated team of customer service professionals. The ideal candidate will collaborate closely with sales and operations teams to ensure seamless order management, timely responses, and proactive customer engagement. LEADERSHIP EXPERIENCE REQUIRED. PLEASE DO NOT APPLY IF YOU HAVE NEVER HELD A LEADERSHIP POSITION. This position offers a salary of $70,000-$85,000 + bonus (10% based on company performance) + medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the coordination of customer orders, delivery schedules, and sales acknowledgments, ensuring smooth transitions to fulfillment and accounting.</p><p>• Establish and enforce response-time standards for customer inquiries, coaching team members to consistently achieve accuracy and efficiency goals.</p><p>• Analyze customer order trends and inventory signals to implement proactive outreach strategies that prevent service interruptions.</p><p>• Partner with the sales team to develop accurate forecasts and contribute actionable insights during Monthly Sales & Inventory meetings.</p><p>• Optimize cycle times for quotes, inventory availability, and delivery accuracy by documenting processes and updating standard operating procedures.</p><p>• Lead, mentor, and develop the customer service team through regular performance reviews, individualized coaching, and cross-training initiatives.</p><p>• Monitor customer feedback and identify opportunities for process improvements to enhance overall service quality.</p><p>• Collaborate with supply chain and logistics teams to ensure inventory alignment with customer demands.</p><p>• Manage and resolve escalated customer issues, ensuring a positive resolution and maintaining strong client relationships.</p><p><br></p><p><strong><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster</em></strong></p>
- 2026-03-09T00:00:00Z