<p><strong>Overview</strong></p><p>The Senior Help Desk Technician provides advanced technical support to end users across a mixed remote and on-site environment. This role handles escalated issues, maintains support standards, and assists with the stability and performance of end-user systems. The position requires regular on-site work for hands-on troubleshooting, hardware support, and collaboration with internal teams.</p><p><br></p><p><strong>This is a Direct Hire position that will require a hybrid work schedule in Madison.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><p> • Serve as the primary escalation point for complex technical issues across desktops, laptops, mobile devices, printers, and core business applications.</p><p> • Deliver support through a combination of remote tools, ticketing systems, and in-person assistance.</p><p> • Perform on-site diagnostics, hardware repair, workstation builds, imaging, and deployment.</p><p> • Manage user accounts, permissions, and group policies within Active Directory and related identity platforms.</p><p> • Support email, collaboration platforms, VPN access, and standard productivity tools.</p><p> • Monitor ticket queues, ensure timely resolution, and maintain documentation of troubleshooting steps and solutions.</p><p> • Provide guidance to junior technicians and contribute to knowledge base development.</p><p> • Assist with endpoint security, patching, and system maintenance activities.</p><p> • Collaborate with IT leadership on process improvements, technology upgrades, and support initiatives.</p>
<p><strong>Position Overview</strong></p><p>Robert Half is seeking an IT support professional with experience in IT Service Management, SAP support, and business analysis for our client in the Madison area. In this SAP Support Analyst role your responsibilities include evaluating and analyzing SAP Help Desk requests, resolving incidents, gathering business requirements for larger projects, assigning tasks to SAP team members, and coordinating to ensure timely completion of incidents and change requests. </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Monitor the SAP Help Desk daily and assess new incidents to determine proper resolution steps.</li><li>Resolve SAP incidents when possible and escalate complex issues appropriately.</li><li>Gather and analyze business requirements from stakeholders for requests requiring larger enhancements or changes.</li><li>Assign and track SAP Help Desk tasks for internal team members and offshore support.</li><li>Coordinate with SAP and offshore teams to ensure timely completion of incidents and changes.</li><li>Support SAP and other business/technology teams during design, development, and delivery to ensure scalable and robust solutions.</li><li>Identify, assess, and mitigate risks associated with solutions/designs.</li><li>Motivate and collaborate with team members outside direct authority to meet SAP Help Desk milestones and deliverables.</li><li>Communicate effectively with consultants and work closely in a global team environment.</li><li>Perform other duties as requested by the Director of SAP.</li></ul>
<p>We are looking for a dedicated Fulfillment Clerk to join our team on a contract basis in Madison, Wisconsin. This role involves handling a variety of tasks to ensure the efficient shipping, receiving, and packaging of pharmaceutical products. If you enjoy working in a fast-paced environment and have strong organizational skills, this position may be a great fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Manage the shipping and receiving of pharmaceutical products, ensuring all items are handled with care.</p><p>• Assemble and prepare boxes for shipping, including packaging medications securely.</p><p>• Process outgoing mail, including medications that require specialized packaging such as refrigeration.</p><p>• Receive and organize incoming orders, shelving medications as needed.</p><p>• Perform light data entry and computer-based tasks to maintain accurate records.</p><p>• Remain on your feet throughout the day to support various operational activities.</p><p>• Ensure proper handling and packaging of medications according to established guidelines.</p><p>• Collaborate with team members to maintain a smooth workflow and address any logistical challenges.</p>
We are looking for a dedicated Help Desk Analyst II to join our team in Madison, Wisconsin. In this role, you will provide essential technical support to ensure smooth operations for end users. This is a long-term contract position, offering an excellent opportunity to showcase your problem-solving skills and expertise in resolving IT issues.<br><br>Responsibilities:<br>• Deliver comprehensive technical assistance to end users, addressing hardware, software, and network-related concerns.<br>• Manage and resolve service desk tickets efficiently while ensuring timely updates to users.<br>• Troubleshoot and resolve issues with printer hardware, network printers, and related equipment.<br>• Perform imaging and deployment of desktop systems using tools like Microsoft SCCM.<br>• Provide support for Windows 10 and Office 365 applications, ensuring optimal functionality.<br>• Configure and troubleshoot VPN technologies to support remote access.<br>• Maintain and manage Active Directory accounts and permissions.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Ensure exceptional customer service by communicating effectively and professionally with users.<br>• Document processes, solutions, and troubleshooting steps to streamline future support efforts.
We are looking for an experienced IT Generalist to join our team in Itasca, Illinois. This contract-to-permanent position requires a versatile and detail-oriented individual skilled in security, network engineering, and IT solutions. The role involves managing a range of technologies, collaborating with vendors, and delivering exceptional service to end users, including executives.<br><br>Responsibilities:<br>• Manage and oversee IT operations, including network design, security measures, and system integrations for both cloud and on-premises environments.<br>• Coordinate with external vendors to troubleshoot technical issues and ensure effective monitoring and support services.<br>• Provide hands-on assistance to executives requiring specialized IT support, including servicing MacBook Pros and other devices.<br>• Implement security protocols to safeguard company data, ensuring robust backup, recovery, and privacy practices.<br>• Administer contracts and agreements for IT services, systems, software, and infrastructure.<br>• Support users across multiple operating systems, including Windows, Mac, Android, and iOS, ensuring seamless functionality.<br>• Handle equipment and software inventory, maintaining accurate records and ensuring timely updates.<br>• Deliver technical expertise in managing SaaS, IoT, and IaaS solutions.<br>• Collaborate on projects involving Microsoft Azure, Active Directory, and hybrid M365 environments.<br>• Monitor, configure, and optimize network infrastructure devices and cabling to ensure reliable connectivity.
<p><strong>Company Overview</strong></p><p>Join a fast-paced and innovative startup environment in the manufacturing and technology sector. We are building a best-in-class finance organization to support rapid growth and are looking for a hands-on leader who thrives in a dynamic, build-and-scale culture. You will work closely with a highly regarded and supportive hiring manager dedicated to developing talent and achieving excellence.</p><p><strong>Role Overview</strong></p><p>We are seeking a dynamic and detail-oriented <strong>Manager, Cost Accounting & Inventory</strong> to oversee inventory valuation, cost accounting procedures, and related operational processes. This essential role ensures accurate financial reporting and provides key insights to support strategic operational decisions. The ideal candidate will bring expertise in inventory systems, cost analysis, and cross-functional collaboration within a startup manufacturing or technology environment, making a direct impact on our financial performance and growth trajectory.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Manage</strong> inventory accounting processes, including perpetual tracking, weighted average cost calculations, and reconciliations.</li><li><strong>Collaborate</strong> with supply chain and operations teams to maintain precise inventory movements and valuations.</li><li><strong>Lead</strong> cycle count and physical inventory reviews, investigating discrepancies and implementing corrective actions to resolve recurring issues.</li><li><strong>Prepare</strong> detailed cost analysis reports, including production variance evaluations and margin assessments.</li><li><strong>Maintain</strong> and refine costing methodologies, ensuring alignment with business goals and compliance standards (e.g., US GAAP).</li><li><strong>Support</strong> pricing strategies and profitability assessments for new and existing product lines.</li><li><strong>Oversee</strong> monthly close processes related to inventory and cost accounting, ensuring accurate financial reporting.</li><li><strong>Implement</strong> and optimize inventory management systems, acting as a subject matter expert for system configurations.</li><li><strong>Drive</strong> process improvements across inventory and cost accounting workflows to enhance efficiency and reduce costs.</li><li><strong>Mentor</strong> and guide entry-level staff or team members on best practices in inventory and cost management, fostering a collaborative environment.</li></ul><p><strong>Benefits</strong></p><ul><li>Comprehensive health, dental, and vision insurance.</li><li>401(K) with company matching.</li><li>Generous paid time off (vacation, holiday pay, etc.).</li><li>Stock options.</li><li>Hybrid work model (2-3 days remote).</li><li>Opportunities for professional development and career advancement in a high-growth startup.</li></ul>
<p>We are seeking a detail-oriented and motivated <strong>Fulfillment Specialist</strong> to join a dynamic team within the pharmaceutical industry! This contract-to-hire opportunity is ideal for professionals who thrive in a fast-paced environment and are passionate about quality assurance and efficiency. As a Fulfillment Specialist, you will play a vital role in ensuring orders are accurately processed, packaged, and shipped in compliance with pharmaceutical regulations.</p><p><strong>Responsibilities:</strong></p><ul><li>Accurately pick, pack, and ship pharmaceutical products while adhering to strict industry guidelines and quality standards.</li><li>Maintain inventory accuracy by conducting regular counts and documenting stock levels.</li><li>Coordinate and communicate with internal teams to resolve discrepancies or fulfill urgent requests.</li><li>Ensure compliance with Good Manufacturing Practices (GMP) and company policies.</li><li>Use fulfillment software to manage orders and execute shipping processes efficiently.</li><li>Perform routine checks to ensure the integrity of shipments and address any issues promptly.</li><li>Collaborate with warehouse staff and supervisors to streamline workflows and improve procedures.</li><li>Maintain organized records of fulfillment activities to support audits and inventory reconciliation.</li></ul><p><br></p>
