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5 results for File Clerk in Rockford, IL

Data Entry Clerk

Madison, WI
onsite
Temporary / Contract
18.00 - 19.25 USD / Hourly
We are looking for a detail-oriented Data Entry Clerk to support prescription order processing in Madison, Wisconsin. This Long-term Contract position focuses on accurately transferring information from spreadsheets into a prescription ordering platform and helping maintain organized, reliable records. The ideal candidate is comfortable working with computers, confident using Excel, and committed to precision in a fast-paced environment. Responsibilities: • Enter prescription order details from spreadsheets into the designated ordering system with a high degree of accuracy • Create and update order records by reviewing source information and inputting data into the appropriate fields • Verify entered information to reduce errors and maintain consistent data quality across records • Organize and manage incoming data files to support efficient daily processing of prescription-related information • Use Excel and other computer-based tools to review, track, and maintain order data • Follow established procedures for handling sensitive information and completing data tasks on schedule
2026-04-24T20:18:42Z

Receptionist

Madison, WI
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are looking for a detail-oriented Receptionist to support front-desk operations for a contract position based in Madison, Wisconsin. This role is ideal for someone who creates a welcoming first impression, manages a steady flow of incoming calls, and keeps daily office communication organized. The successful candidate will bring strong phone-handling abilities, attention to detail, and a dependable approach in a part-time setting. Responsibilities: • Greet visitors and provide courteous front-desk support to ensure a positive experience for guests and staff. • Manage incoming calls through a multi-line phone system, directing each call promptly and accurately to the appropriate contact. • Operate the office switchboard efficiently while handling several phone lines at once with accuracy and care. • Respond to inbound phone inquiries by providing basic information, taking messages, and escalating calls when needed. • Maintain an orderly reception area and help support smooth day-to-day administrative flow within the office. • Schedule, log, or relay messages and visitor information clearly so internal teams remain informed. • Provide dependable part-time coverage for reception activities while following office procedures and service expectations.
2026-04-22T13:28:41Z

Customer Service Representative

Elgin, IL
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
We are looking for a dedicated and proactive Customer Service Representative to join our team in Elgin, Illinois. This is a long-term contract position that requires working on-site five days a week. The ideal candidate will have prior experience in a manufacturing environment and a track record of supporting major retail accounts such as Walmart, etc. Responsibilities:• Provide exceptional customer support by handling inquiries and resolving issues efficiently.• Manage order entry processes with accuracy and attention to detail.• Communicate effectively with clients and internal teams to ensure smooth operations.• Handle both inbound and outbound calls with professionalism and a customer-focused approach.• Maintain a positive and resourceful attitude while juggling multiple tasks and priorities.• Act as a reliable point of contact for customers, keeping them informed throughout the process.• Take ownership of responsibilities and demonstrate accountability in all aspects of the role.• Identify and implement solutions proactively, navigating challenges independently when needed.• Collaborate with team members to support the needs of large retail clients effectively.• Stay organized and adaptable in a fast-paced environment.
2026-04-10T22:33:45Z

Senior Customer Service Lead

Hoffman Estates, IL
onsite
Permanent / Full Time
70000.00 - 85000.00 USD / Yearly
Our client is looking for a motivated and detail-oriented Senior Customer Service Lead to oversee a team of customer service representatives and enhance overall client satisfaction. Based in Hoffman Estates, Illinois, this role is pivotal in managing customer accounts, improving operational workflows, and ensuring seamless order-to-cash processes. The ideal candidate will thrive in a collaborative environment, driving efficiency while mentoring team members to deliver exceptional service. Responsibilities:• Supervise and coordinate customer order processing, delivery schedules, and sales orders while ensuring smooth transitions to fulfillment and accounting teams.• Establish and enforce response-time service level agreements (SLAs) for customer inquiries, coaching team members to meet accuracy and speed benchmarks.• Analyze customer order patterns and inventory signals to proactively secure orders and avoid service disruptions.• Collaborate with sales teams to forecast demand and provide actionable input during Monthly Sales & Inventory planning meetings.• Streamline workflows for quotes, pricing, inventory availability, and delivery timelines, ensuring documentation of standard procedures for consistency.• Mentor customer service representatives through regular one-on-one meetings, performance evaluations, and cross-training initiatives to build team expertise.• Drive process improvements that enhance inventory management and order accuracy, contributing to overall operational efficiency.• Partner with stakeholders to ensure customer insights are effectively translated into supply chain strategies and actionable volume signals.• Maintain and update department standard operating procedures (SOPs) to reflect best practices and efficiency goals.• Perform additional tasks and projects as assigned to support the department's objectives. Hybrid schedule (Mon–Thurs onsite, Fridays remote)Compensation: $70k–$85k + 10% bonus (based on company performance) Benefits: medical, dental and vision insurance, voluntary life insurance, 401k with up to 5% match, 15 days PTO, 4 personal days and 9 holidays.
2026-04-16T19:18:46Z

Bilingual Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20.00 - 21.00 USD / Hourly
We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base. *Fully ONSITE and must be Bilingual in Spanish* Responsibilities:• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.• Handle both inbound and outbound calls to address customer needs and provide accurate information.• Assist customers in resolving issues, answering questions, and providing guidance on services offered.• Document customer interactions and maintain accurate records in the system.• Collaborate with team members to ensure seamless service delivery and problem resolution.• Identify and escalate complex issues to appropriate departments for further support.• Follow established protocols and procedures to maintain high-quality service standards.• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.• Provide feedback to improve customer service processes and enhance the overall experience.
2026-04-16T19:04:01Z